Custom Scooters

Ordered my son a Knowped scooter through Custom Scooters for Christmas. Travis and the others were extremely nice and knowledgeable on the products. He gave my son some tips on how to use the scooter and let him ride around the store. Just a great group of honest folks. Will return for sure! Highly recommend this owner.

Brought my sons’ e300 Razor scooters in for repair and was highly impressed with the service and owners. Very fast and reasonable repair costs will keep me coming back despite the fact I live 40 mins away. One of the repairs was a flat tire and they had it done quickly. However, a few weeks later I had a fluke flat tire in the same scooter’s rear tire. I came to discover that a piece of broken metal had worked its way between the tube and the tire. Have no idea how that could possibly happen, but they fixed it right up with no charge this time. Lifelong customers here! Really like Travis and his wife who are super friendly and knowledgable about all their products. Wish I was a kid again so I could ride all those cool scooters!

I was not familiar with any kind of specialty bike or scooter store until my son found this place on the internet (he’s 10) and identified that they have and carry the top quality names in scooter along with top quality BMX and regular bikes. If they don’t have what you need, they will order it. Even though my son is a kid that most businesses would just kind of roll over or ignore for the parents, they paid attention to what HIS needs were and what HE wanted. Not so much what I did! What I wanted was for my kiddo to be happy with the non-​pro standard bikes that you can get at walmart. He wants quality and to get better at what he does. So he gets everything from them. His collection has grown to a Lucky scooter (which he got for Christmas), now more recently, a BMX bike with a lighter frame so he can do tricks and lots of gear, clothing and even his helmets… which the owner gave him a bunch of pro name stickers to bling it out with. They have the newer bike helmets that adjust by turning something in the helmet rather than mess around with a chin strap, which doesn’t look good on anyone. It also isn’t the shape of an avocado. Sure, everything is more expensive here BUT the more you shop there, the better your relationship with the employees become and before I knew it my little boy was being very adult at the counter with every detail and everyone there was taking him very seriously. I will continue to go here and my son will too without a doubt at all. I’ve spent a little here, but they also warranty everything and do their best to fix your stuff if you need repair or even just an adjustment. I recommend this place before you try the larger pro shops where you don’t really get the attention that should come with the price you pay for the items that you’re buying. Customer service is nearly obsolete these days, so would you rather go to the place that explains things in detail? Or would you rather just spend your money at a place that just scans you through and hands you your receipt? The attention is worth the extra cost. While you’re there, walk across the street to the farmers market and grab a fresh, ripe cantaloupe. I don’t go anywhere else because nothing is ever ready and ripe as it is here. Kill two birds with one stone!

Custom Scooters were very friendly and service oriented! We highly recommend them. Worth the 30 minute drive!

I was a bit skeptical walking in after seeing the previous reviews, but a friend of mine who has two kids who are into scooters told me that this is the place to go.
That skeptical feeling vanished as soon as I stepped in the door. I was immediately greeted by Travis, who identified himself as the new owner of the shop and he was most helpful and informative. In talking to him, I learned that he had just taken over the business at the beginning of October.
I was there to check out the various types of scooters (I’m considering buying one for my son for Christmas) and he walked me through all of them with ease while explaining the features and benefits. Even though I was really just researching a future purchase, at no time did I ever feel pressured to buy. The store was moderately busy, but Travis and another person in the shop were able to easily handle the flow of traffic without making anyone feel ignored or unimportant. It was a breath of fresh air compared to the service I’ve received in other places.
I actually wound up buying a ‘Triple 8′ helmet for my son (which I didn’t even walk in intending to buy) and Travis even had me select some of the scooter branded stickers to dress the helmet out like all of the kids are doing these days. My son was thrilled.
Great place, great service and I will definitely be back for the scooter purchase when ready. I’m always happy to support great local businesses that are doing it the right way.
Note to anyone who has already been here with the poor experiences previously listed — I’d recommend coming back and checking them out again. My guess is that you’ll be pleasantly surprised!

I went to get a helmet and had great service from the three people who greeted us at the door! I would most definitely tell anyone looking to get what they need to come here first!

If you want to support a business where the owner is rude and disrespectful to both employees and customers alike, this is the place for you. Otherwise, avoid this business at all costs. When we walked in the door «Larry» was already being rude to people. Then my husband walked up to the counter, and said, «I bought two of these yesterday, one came with ‘x’ and one didn’t». To which Larry replied, «Can’t you see I’m busy»? At which point my husband restrained himself from punching the guy in the face, and left. I don’t understand why some people are in businesses involving customers if they hate it so much. I mean, he literally just approached the counter and asked a question. Jeez.

Needed to figure out why my daughter’s scooter wasn’t working today. I suspected it was battery related as many people have battery issues once Razor scooters hit one year old. After poking around the internet searching for scooter repair, I couldn’t find many options. Asked my Facebook friends for recommendations and everyone seemed to think Custom Scooters in Plano was the best option. I called them and found out they could diagnose the scooter’s issue for $ 35-​no appt needed-​first come, first serve basis.
When I arrived. I saw 2 employees, no customers. Both were on the phone and never acknowledged me. After 5 minutes, Larry interrupted his personal phone call (discussing cable/​internet options for his home with his wife). Told him I needed to have a scooter problem diagnosed. He told me to bring it in and continued his personal call. I was sort of surprised he never offered to help get the scooter out of my SUV-​pretty heavy and bulky-​but I didn’t ask for his help so I guess I can’t fault him. As I rolled scooter in, he continued sitting in his chair on his personal call. After awhile, he walked over to his front desk and began pushing a labor contract at me for $ 35 diagnosis, battery replacement for $ 89-​$ 109 and $ 35 labor charge. When I hesitated to sign, he finally wrapped up his phone call.
I questioned the price of batteries. He explained that the scooters come with the $ 89 battery and they usually last 1 year. He recommended upgrading to the $ 109 battery that he says last 3 – 5 years. I looked at the two options and started googling the batteries to see if I could find them cheaper elsewhere. He got flustered and starting getting short with me «fine, you want the cheaper battery, I’ll put in the cheaper battery-​no problem.» As I was trying to explain that I do want the better battery, just want to make sure I am getting a fair price, he walked off into the back room where repairs were taking place and acted like he wasn’t hearing me. I found the better battery on line for $ 25 on Amazon-​walked into repair area to show him and he said, «well that’s not our price.»
The «rational shopper» side of me knew I should order the battery online and have hubby put it in. The «irrational mom» side of me just wanted to get it done and check it off my to-​do list. My mom side won today-​and I paid $ 100 more than I should have. For convenience, I guess this place is okay-​but just know going in they mark their batteries up 400% and leave much to be desired from a customer service aspect.
Oh-​and as I was leaving, he never offered to hold the door open as I rolled the scooter out-​nor help me get it back in my car. I’m thinking we could use another scooter repair shop for the Allen/​McKinney/​Frisco area.

I had the displeasure of returning to Custom Scooters. I am reminded of the Old Testament quote about «a dog returning to its vomit».
The wife was as confused as ever. I tried 2x to explain what I needed done, and she continued to ask about unrelated issues. Finally a bystanding customer joined in and together we got her straightened out. She punted to Larry, who had been loudly hardselling some poor bastard on the phone:
«I can save you X-​hundred dollars today!»
«limited time offer»
«got to happen today»
«what address would we be shipping that to?»
Oh, sweet lord. I waited for the salesbeating to end, feeling sorry for the customer who had *clearly* called about a cheaper bike.
Larry took one look and punted to Plano Cycle: «you need a bike shop». That’s a little odd given that the manufacturer lists him as a sales/​service center for that brand, and he had some of them on the crammed sales floor.
I’m tempted to call the manufacturer and let them know that CS is punting their product repair/​service.
I would not go back to Custom Scooters if my skin was on fire and they had free buckets of water.