Al’s Plumbing Heating and Air Conditioning

$ 415 to snake my sewer line and tell me it was broken then gave me an estimate of $ 3,900 to repair but I could use that $ 415 towards the repair. Oldest trick in the book. They got you. Found someone to do it for $ 1,500 and it included showing me with a camera where the pipe was broken. I’d use them again if I had money to throw away in my sewer.

They charged my 83 year-​old grandmother $ 750 to fix a leaky faucet, and made her go buy the parts at Home Depot, which cost an additional $ 78. My Dad called Scott to notify him that this was wrong, and that it sounded like they were taking advantage of an elderly woman. He agreed to look into it, and then he did nothing. Horrible company. Do not give them your business.

I have a maintenance contract with them… they came and checked my plumbing. Found that Two of the toilets needed a flapper and valve. I asked the cost and was told $ 432.75 EACH!!! I said what??? I am ashamed I’ve used them this long! I called and ask to speak to the owner. No one has had the decency to call me back. I will find every webpage I can to let people know how unethical they are. I am disgusted!
BE WARNED! (btw flapper and valve? Maybe $ 20)

DO NOT USE THIS COMPANY! They are Dishonest and will price gouge! So glad we stopped them when we did and found a reputable plumber to expose that they didn’t do the work they said they did. Instead of thousands of dollars the reputable plumber did the work for a few hundred dollars. Will be checking Unilocal from now on! These other reviews would have made us run from this dishonest company.

WARNING.. . Don’t waste your hard earned money.. .I have to admit I was gullible, 63 yrs and widowed.. .They charged me $ 600 for a job I later found out could have easily been done for under $ 100.. .I will never use these people again.. .If you get a quote, please get 2 more to compare the pricing.…They act so professional and laugh all the way to the bank.. .Make sure you get a written quote and make sure they underline ALL HIDDEN COSTS.. I gave them one star for showing up.. .
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Should have read the reviews before I called these jokers. They quoted me $ 325 to do a 5 minute repair job on my kitchen faucet. Of course they would not charge me a service fee. LOL! All that was needed was to replace a little hose about 1 foot long which probably cost about $ 25. Do not call these guys.

They were OK, Called at 10am and they said they would be here between 12−5pm so I went on errand and then they called 30 min later that they were on their way! They were fast and a bit on the high end for the work but they are here and we need the new water heater soo… fingers crossed. They were polite and clear in what needed to be done.

Do NOT use Al’s plumbing. They are dishonest and rude. We had a minor plumbing emergency and called the first plumber we saw in the phone book– it was Al’s. They said they’d be here at a certain time, showed up 20 min early and I wasn’t home (I was 3 minutes away) and they were rude and said «we aren’t going to wait long, we have appointments». Um, you were earlier than you said you were going to be! They came in, spent a few minutes diagnosing the problem and then gave me two options– one was $ 500 and the other was $ 700! For a minor repair on my faucet– their labor was $ 400 (parts brought the bill to $ 500/​$ 700). When I asked why it was so expensive, they said it was because it was such a complicated faucet (I have a Moen so parts are free for me to replace, but they were going to charge me $ 100). The two techs spoke in whispers so I probably wouldn’t hear the racket they were about to pull on me. And then they made their proposals– my mouth dropped to the floor at the outrageous price! They even pulled out their «official» looking pricing sheet– a total joke. They saw we lived in nice neighborhood and were totally taking advantage– in my opinion. I asked them to just put my faucet back together and we’d get another opinion. So, they put it back together wrong and still charged me their 39.00 service fee– which I feel disgusted about even paying after my next plumber diagnosed the problem (which I could fix for free with Moen parts on my own) and wouldn’t even let me pay him the service fee b/​c he didn’t actually repair anything. DO NOT USE THEM– they are dishonest and obviously incompetent at fixing a common faucet leak. Ridiculous.

Never again. These people are scammers. To sum it up this company did a large repair on my slab leak in which I. Had to get inaurance involed. There prices were the highest my insurance company seen $ 7800 to cut two holes in the slab and repair the leak. When my insurance company asked for an. Itamized receipt the provided one but the had things on there like tool rental fee (the didn’t rent any tools) admin fee, Eng fee all of which after emailing and leaving multiple vm for Scott «the customer service manager» who would never contact me. They could not provide my insurance company a receipt for any of this. These people are scammers they make up stuff and put it on the invoice and cannot provide a receipt because there liars. I even spoke to the techs and they admitted there was no tool rental. Avoid at all cost because trust me it will cost u big time!

I called these guys twice. The first time they repaired my faucet and did a great job and only charged about $ 200 including the faucet. I thought these guys would be my go to guys for plumbing from here on out so I called them again to replace the drain thinking it would cost me around $ 200. They wanted almost $ 500 to replace it for half an hour worth of work and they gave me coupon that got it down to around $ 450. I was going to tell them to leave but I wanted to get it fixed and they were going to charge me $ 90 service fee. There prices are OUTRAGEOUS. I will not be calling these guys anymore. I went online and it looks like the highest price is around $ 260. I will do more research next time and read the reviews. They do a great job but charge a 100% premium over other reputable companies.

2 days ago I smelled a gas leak coming from my kitchen range. I called Al’s plumbing they we super friendly and professional. the girl promised to have someone to my home in an hour. the 2 guys we super helpful fixed my problem and the price was reasonable. The next day I noted the draw under my range was off track (the plumbers had to remove this to get to my gas line) the draw is very heavy and I could t re-​line it myself… i called customer service and let them know. they had their plumbers return the same day and fix it.
I highly recommend this company and will use them again!

Long version: Wow, I sure do wish I had heeded the warning of other online reviews before I wasted $ 100 on a «service call». I should have known better when I called a couple other reputable companies 1^st and they were all booked for 3 – 4 days, yet Al’s was available to come out within an hour… and now I know why. They wanted $ 711 dollars for what ended up being a $ 275 job from a different (again, reputable) provider. Shame on you Al’s for purporting to be a legitimate business and then pricing a job like you’re a traveling Gypsy in need of a fix.
Short version: AVOID AT ALL COSTS

I had a toilet that needed to be reset. I asked over the phone how much it would cost before they sent out a plumber. They said it was a $ 39 trip fee and that they do not quote over the phone. I just wanted a ball park figure. I stated that I knew that it might be more if more issues arose, but I still wanted an estimate. They would not give a price. I went ahead and told them to send a plumber. I should have known better! The plumber had a BOOK with him with all of the prices. They wanted to charge $ 522 just to reset the toilet. It would have been even more if the flange needed to be replaced. Why couldn’t she tell me this over the phone since they have a book of prices!!! I refused the service and had to pay the $ 39 trip fee. I called someone else and had the flange replaced and toilet reset for ONLY $ 206. Al’s Plumbing Heating and AirConditioning in Plano, TX is a joke. Do not use them!

This place is an absolute joke. Another reviewer touched on their policy of the $ 39 «trip charge» so I won’t get into that. I will share that I received a quote that was probably the biggest price gouge I have ever heard of. Unfortunately for them, I have experience with all of the repairs that were to be done… I just didn’t currently have the time to do them. Anyways, the quote was for $ 2,076.00. This was to fix a leaking shower, a running toilet and adjust water level on another toilet. Well, the shower is a new valve stem that costs $ 45. The running toilet needed a new ball and flapper… the kit is about $ 40 at Home Depot. The water level on the other toilet was just adjusting the height of the ball! Less than $ 100 in parts, less than 1 hour in labor… $ 2,076. Let that sink in if you are even considering these crooks.

Feel very disappointed from the Al’s plumbing service I’ve got recently. Not recommend to anyone especially for people who have no idea about plumbing. The general concern is «No way, but the client should pay» or for the technician quote trip $ 39.00 or for the service whatever the technician say you. (By phone they don’t provide any price range or approximate job charge.) However, the quote price $ 39.00 could be included for the final job estimation. In my case just for change a leaking gas 10 ” tube (15 minutes job and $ 25.00 parts) behind the oven the quote was $ 495.00. Moreover, the technician mentioned about so called ‘standard price’ for the similar job at local plumbing businesses like them. The job price was sound too expensive for me, so I have to delay their service, but still was responsible to pay $ 39.00 for the quote trip.
After I found another plumbing service (the company was local and in fact they charged me only $ 125.00 for the full estimation, parts and job)) I just thinking: «How good money makers the AL’s is», just think: $ 39.00 for the trip and $ 495.00 for the job. If you deny their ‘standard’ job price offer you still responsible to pay them for their trip. Another-​words you’ll always loose your money, but what about a SERVICE???