Sider Jeffrey MD

It is difficult to understand why others complain about this office. Having been a patient for many, many years, having had my entire family expertly treated by this physician and this office, I know this doctor and this office do the very best for their patients. I’ve seen the front office staff jump through hoops to get patients in so they are not in pain. If you pay your bill on time, and you pay your co pay at the time of your visit, each and every visit, there should not be a problem. I’ve seen numerous people show up there without their co pay in hand. Everyone needs to be familiar with their insurance coverage. I know once I receive my EOB, it tells me what is due a doctor for a visit. It is all pretty easy and straight forward.

Let me begin by saying that Dr Sider is a wonderful doctor, his physical therapy staff is fantastic and the staff is very nice. However the office is poorly managed with time. There is ALWAYS a long wait. Secretary says it’s emergencies and that he is the only doctor. I call ahead to see how he is running so I don’t have to wait and still there is a long wait. It is so irritating because my time is precious too. Waiting patients have a fed up look every time I come. If they could get a better time management this practice would be perfect.

VERY difficult practice to deal with. Saw us quickly enough when we first called, but refused to accept a credit card or flexible spending card for payment. Insisted payment had to be in cash or a personal check, unlike any other doctor’s office I’ve been in within the last ten years, at least. The cheapness continued with the doctor’s insistence on seeing my son in person to give him the results of a radiology test that could just as easily have been conveyed over the phone. Another office visit = another opportunity to receive an insurance payout and another copay, after all! Prescribed the minimum physical therapy recommended for my son’s injury.
My son returned to college (1500 miles away), where he began treatment with a very highly regarded physical therapist. When the therapist attempted to fax a treatment protocol to Dr. Sider’s office, she was told they *didn’t have a fax machine* (!) and she should send it by postal mail instead. I personally witnessed an outgoing fax being sent, so I know this is not true. Sounds like they just don’t want to pay for the paper required to receive incoming faxes.
This office has no fax number listed on its website, nor is there email contact available. Calls to the office were not returned the same day. As I said, very difficult to deal with.
After completing four weeks of therapy, my son (a dancer) required an additional two weeks of therapy to safely resume his pre-​injury activities. When I called to request a renewal of the prescription, I was told the doctor would not do that, despite being aware of the extent and nature of the injury, and the importance of rehabbing properly. He fairly accused the (very highly regarded) physical therapist my son is seeing with possibly attempting to «milk more visits out of him», and refused to write him a scrip for another two weeks. What a terrible, unfounded, improper, unprofessional, and inaccurate allegation! Why? Surely it is no skin off the doctor’s nose to allow another professional to continue to treat this patient (who is now half a country away) properly. Is it retribution for not being able to visit this doctor again or use his own in-​house physical therapy business? You tell me.
Patient relations are a vitally important component of proper care. This office fails bigtime when it comes to that. The doctor may be proficient technically, but there are many others who understand ALL of the aspects of running a proper practice. If you’re looking to be treated as more than a copay, I suggest you go elsewhere.