Portrait Innovations

Don’t go here if you want quality and customer care. No photo editing, no unique photos, and no customer satisfaction. 15 min photo session with a non photographer taking photos and the other 15 min is high pressure sales. If you like being treated like cattle go for it!

There is an employee there name Brianna. She is very rude, snobbish, and short with all the customers. She wouldn’t let my mom use the coupon and get the special package because my mom was getting more pics. She also told my mom that she can pay for packages for her kids so there should be no reason why my mom can’t afford the $ 300 big package. She is a very aggressive sales person so I would recommend asking to not get her unless you have an unlimited amount of funds. I will never go back to this studio because of her and her alone.

My first time experience at the Metropolis Mall studio was a total disappointment from the moment I walked in. I took my 18 month old grandson in for a scheduled appointment. There was no greeting or introduction, just a nod.
The photographer did not introduce herself to me or I would address her lack of professionalism by name.
Neither her or her assistant helped me in any way with my grandson or with props. When one went out of camera vision, it was up to me to watch my grandson while retrieving his toys.
When he didn’t want to sit for the «side views», the photographers said that they were mandatory shots and that she must take a certain number of him on the black background. He is a baby… he didn’t want to sit on the stool and stare to the side!
There was no concern for what type of pictures I wanted, it was about what she was required to take!
Oh, and then the sale pitch started! I get it, they must sell packages in order to pay their bills but seriously I told her I wasn’t spending $ 657.00 on pictures! I had to sit thru her entire hour long sales pitch all the while trying to entertain my grandson. Yes, I ended up spending $ 150 because this was my only opportunity to have him at this age for portraits.
It was a TERRIBLE EXPERIENCE!
The next morning I called customer service and it wasn’t much better. Just the standard «I will let the studio manager know that you were not satisfied».
STAY AWAY FROM THIS STUDIO.

They were horrible! We did have a large group but they knew about this ahead of time. They also had no idea how to pose the kids. The main lady who took our pictures sat on her bottom the ENTIRE time. Once WE got the kids in a good stance and they were all smiling her battery died on her camera… it was ridiculous! I will never go here again nor will I ever recommend them, which is unfortunate for this location!

Friendly staff that took the time to get our children to smile for their pictures.

I go here every month for my son. Very personable. Different poses every time. If child is having issues, others come in the room to help the kids smile. I can get right in and help. Sign up for coupons. Recommend to everyone. :)

It’s fun here. The photographer knows what she’s doing. Although hoping for a cheaper price but its worth the pay