Plainfield Taxi

Not even worthy of the one star. Except for the driver. He was cool. The car that took us to the airport was a broken down pos that had horrible suspension. It was smoking into the cabin making my wife and I sick to our stomachs. We almost didn’t make it to the airport. When we called them to let them know the issue they said they would take care of us. $ 65. They picked us up on our return home the van we were in had such bad wheel bearings that the hum was making me go deaf, not to mention exhaust leak. I realize cars can break down or have issues beyond our contron sometimes, but when your charging a hefty fee for transportation, one should make sure the car is at least safe. Both problems were due to neglect and put myself and my wife in danger. Never herd back from the owner so we called again today (10 days later) and he said they would give us a $ 20 credit on our next fare. Are you kidding me!!! I would walk before that ever happened. My advice is to drive yourself before you deal with this company. Pretty sad since I use airport taxis quite often.

This company must think they are amazing at scamming people or think consumers too stupid to know they are being scammed. I reserved the night before, a cab for my husband and I. I was told the reservation was only real if I called one hour before. I called one hour before and was told, «ok now it’s real» and had to give all of my information again. I was also asked, «you know the fare?» I replied that I did not as I was not the told the fee when I reserved it the night before. $ 50, he replied. Now, I spoke to a dispatcher a few times while attempting to determine where the driver was that arrived 30 min late. Each time I was asked if I knew the fare and was told it was $ 50. The car finally arrived and we hopped in. I’m asked, «you know the fare? $ 60». I argued, the driver contacted her boss and the fare was returned to $ 50. Two seconds later we were told there was a $ 1 processing fee. My husband replied that it is illegal to pass a credit card fee onto the consumer. The driver and my husband went back and forth and the fee was not charged. We then were asked, «is there any tip at all?» Mind you we had not even left to begin the 9 mile drive to our destination. We tipped her, she charged us and then drove us home. We will never use this service again.

OK, I ordered this service a couple of days ago and decided it was SO GOOD that I needed to write a review. I read the first two reviews about this company and was speechless. I don’t write reviews unless the service is at one end of the spectrum or the other.
We can’t be reviewing the same company. The driver, John, who had to wait almost an hour because of weather delays, luggage delays, etc. was texting to see how we were doing as soon as we landed. He communicated with us during the entire process and assured us «to relax» and not worry about the delays.
When we finally got our luggage, we found him exactly where he said he’d be, he loaded our luggage and proceeded to drive us home. He was engaging, polite, and courteous. And a very good driver as well.
The fare was about 25% less than a limo and his vehicle was clean and roomy. What’s not to like?
All I can say is…“next time I need to go from Midway OR O’Hare to the western suburbs, I’ll be calling these guys without a doubt!”

This place is not upfront about their fees. My boyfriend and I ordered a cab two hours ahead of time to midway airport. The dispatcher was very rude when we asked about her prices, which she said was 55 dollars. We called them before time to confirm the reservation and told them we were running about 5 minutes. Now, I understand that’s our fault but the man on the phone «mark» was really rude about it and said he’d need to charge an extra 10 dollars. We said ok and he said that it would now cost 75. Well, after some questioning he said the rate was 65 dollars and he kept repeating it over and over again, not even letting us talk. Not to mention an extra 3 dollar surcharge for shits and giggles. We called the dispatcher again and she said we never asked her the price? Wtf? Why would we make that up. Now they were simply calling us crazy so out of our own respect for our self-​worth we cancelled the cab. Guess what it was there anyways and 10 minutes early to boot! My boyfriend said sir I’m sorry but we ha already cancelled this cab. Then the can driver started telling him off and yelling at him about how he should never call them again and that we wasted their time. Their time? We had a flight to catch. We went with American taxi who was there in a jiffy and super respectful with a flat rate of 54 dollars. And not some 80 dollar scam fee. Anyways don’t bother with this place. Customers dot come first for these guys.

I live in Plainfield, and needed a ride to work in Bolingbrook, because I just sold my car, and they refused to even pick me up! They even answered the phone saying «Yea?». So I guess they saved me from an awful experience. Complete jerks and waste of money. Don’t even bother.

When I got into the cab I thought it was weird that there was no meter on the dash or anything. The driver charged me $ 25 for a 5-​mile ride that took less than ten minutes. You have got to be kidding me! When I asked why it costed so much, the driver just played dumb, and I didn’t feel like dealing with it so I just paid it. I guess the drivers for this company just make up whatever number they feel like… No wonder there are so many drunk drivers out there. I will never call this company again, they ripped me off and will probably rip you off too.
I used a different cab company for the ride back home and it was $ 18. NEVER use Plainfield taxi, they are scam artists and will rip you off just like they did to me and everyone else in these reviews.