Midwest Stone Sales

Just had my granite counters installed this morning. I LOVE them already. Kasia and her team were awesome. A week after we ordered the counters, they came to do the exact measure and were there at 9:15 am and our window was 9am-​1pm. the following week, they were installed (today) and they did a great job. They were helpful, not pushy to get a sale when we were in the office, didn’t try to sell us a more expensive granite than what we wanted. I will absolutely go back when I want to re-​do my bathrooms, and get my basement finished and will get a bar top from them. Love them!

I would give 3.5 stars but I don’t have that option. I have three components: service, product and install.
Product: great selection, great prices. We compared the exact same granite at Home Depot. $ 75 vs $ 60 at Midwest Stone. That’s huge!
Install: Professional and cleanup was meticulous. I read some complaints about cleanup and I asked Midwest Stone about it. They assured me cleanup would be thorough and complete and it was. It smells pretty badly and strongly during install so keep kids away if possible. It’s also really noisy if cutting is required.
Service: This is where I took back a star or two. Service is functional but not warm nor friendly in our experience. We didn’t have any followup. We made a 50% deposit and didn’t hear from anyone until the contract needed to be updated (no explanation why) and confirming the install the day before. The window from measure to install was 3 weeks. That needs improvement. We offered plenty of time. The other irksome issue was the window of arrival 9:00 — 1:00. That’s a full day off for people who work.
Overall, I’d recommend them. You’ll get a great price but pay for it on the fringe. If you’re OK with that, jump in! You’ll love the finished product.

Tina, Kasia & Bob are fantastic to work with. Answered all questions and were as professional as they come. Not to mention their pricing was far better than any of the other providers quoted.

We just had our new granite counters installed a week ago. Picking out our granite from a huge selection of slabs is a lot better than looking at 2″ by 2″ pieces. The pricing beat all competitors and they showed up on time for measurements and installation.
I had one issue during installation where the sink was dropped during demo of the old counters and it broke the main drain to the sewers for my kitchen sink. They had the plumber out the next business day who completed the repairs and taught me a couple things during the process.
Besides the accidental broken pipe that was fixed professionally/​quickly everything was great. The measuring person, installers, and plumber were all very professional and courteous.
Best of all the counters look great at a great price. I would and have recommended Midwest Stone to family and friends.

While I feel that they were lacking in customer service in the beginning they made up for it with speedy install and were very flexible with us. This is our 2^nd time using them and I recommend them.

If you want great customer service, I do not recommend Midwest Stone. The measurer accidentally over measured. He admitted to his mistake, but I was ignored at all cost to make the adjustment in the final price. I was treated below par through the whole process. There are many more places with competitive prices and exceptional customer service. I wish I had known before putting down a deposit. Very disappointing!

There is no reason to shop anywhere else for your countertops. They have the largest selection and are more reasonable than your big box stores! They do all their own install and warranty the work.
We had special circumstances that required flexibility on the install date and Tina was able to accommodate our needs and could not have been any better to work with!
Remember, this is still the construction business and they are busy! Make sure you know your timelines!
Can’t recommend these guys any higher than 5 stars or I would!

Midwest Stone has a huge selection of granite and their prices were in line with other granite stores. Also, I thought person who came out to measure and the installation team did a great job giving me a perfect fit. I got the impression though, that this company does so much business with builders in the Plainfield area, they don’t need (or want) the one-​time remodeling customers like me. The sales person’s answers to my question we’re gibe and often inaccurate. During installation, I realized that one thing I was told by my salesperson did not happen. I called the sales manager and she was too busy to take my call (she had the original sales person return my call.) I then wrote a letter and she never answered. Since I had my kitchen remodeled, many of my friends used other granite stores and were equally happy with their installations. If I ever have another remodeling project, I will use a different store.

Best selection around. They have something for everyone. Loved the ability to see the full slabs. Highly recommend they won’t dissapoint!

We purchased new countertops and backsplash from Midwest Stone recently. Both turned out fabulous. We love the look. The service: Not so much. The installers tracked dirt and trash all over thre wood floors in our kitchen during both installations. They left a strange white powder that is the side effect of cutting the granite all over our driveway and in our garage. It is impossible to sweep up. We are going to try spraying it with water next hoping that will get rid of it? There are pieces of granite in our yard, in my flowers and all over our driveway. I expect there to be some mess after an installation like this, but we were shocked at the mess they left and so were the other contractors doing work at our home. When we called Midwest Stone to complain, they said they’d address it with the installers, but that was it! No offer to make them return and clean our driveway (I already swept and mopped my kitchen floors after each installation). Nothing. If I had it to do over again, I’d pay a little more and get better service…