Anew Dental & Orthodontics

Very disappointed. Here with my teens. I had a great cleaning from my hygienist. Although when I came out, both of my children said that their cleaning only took about 3 minutes. I did not get any feedback about either of their exams. I had to ask. The dentist actually said something about my daughter having braces. Did he even look??? Her braces were removed a month ago. The children’s teeth were not scaled or flossed. The cup was only used to polish and they had a rinse. (We always decline Fluoride) I immediately requested a re-​clean with the hygienist I had just had for both of my children. My daughter had just had braces removed, and definitely needed a good clean, longer than 3 minutes. The Hygienist for the 2^nd clean did say she had to remove tarter. I am very unhappy. My children have voices, and you can’t just skate by with giving sub par services.

The absolute best orthodontist out there. My treatment time was fairly-​priced, fast, and my teeth look great. The staff is friendly and professional, and Dr Rubis is very knowledgeable in his field. A big thank you from me!

Once again waited 30 minutes from appointment time. Staff VERY unprofessional. Beware!

The front desk staff and those who answer the phone are always friendly. We travel quite a distance for appointments and they are always accommodating with appointment times. Once in the office our wait time is always short. I think the longest we have waited is about 10 minutes. Dr. Rubis is a great doctor. Bet friendly and easy going.

I had my 6 month appointment today. I have been coming here for 2 years and for the fist time I don’t have that feeling of dread that in always used to get before an appointment. I was taken in within 5 minutes of my appointment time and Amanda made me feel at ease right away. She did a fabulous job cleaning my teeth and then took x-​rays. I always have a terrible time with x-​rays because I gag. She always makes sure to use the smallest sensors and works quickly. Dr Swetha is always smiling and friendly. She came in, checked everything and I was done. This dental office had been great, and I never mind going.

BEWARE PARENTS! I specifically requested to be brought back when it was time for the dentist to examine my daughter after her cleaning. The next thing I knew, after approx. 10 min., is that she was all finished with the appointment. WHAT? When I asked why I wasn’t brought back they told me that they said if I was back there having work done they would stop and let me meet with the doctor. I originally had an appointment at the same time but cancelled because I was afraid I wouldn’t be able to hear what the doctor’s recommendation were. I also reminded them that is why I cancelled the appointment for myself — because I wanted to be back with the dentist since talk of braces was discussed last year. I found out at the END of my daughter’s appointment that x-​rays were not taken. I asked why and they said because she is two days shy of her visit a year ago. REALLY? why did they not tell me when I made the appointment or when we walked in. I could have waited two days. The insurance will not pay for another visit for another 6 months! So, here I am just sitting in the waiting room and before I knew it the appointment was over. I discussed, or at least tried to discuss, this with the office staff and the dentist with whose name I am not sure I can reference at this time, and this was not received too well. It was as if the temperature in the room got cold. No eye contact from the girl at the desk the dentist looked at me with his eyes so wide like how could I dare question him with a very abrupt and harsh response. I was questioning not only the fact as to why I was not present during his exam of my daughter but why he was saying something completely different than the dentist who examined my daughter prior to him. His staff and he mentioned that I could decided what I wanted to do and whose advice I wanted to take and come in for an evaluation. WHAT? I have never had a doctor clam up and not really guide me giving me complete information so that I can make decisions with full knowledge. I asked to see my daughter’s file from the exam and they said that there’s nothing written down (that was true, it was a BLANK PAGE). It’s just a blank page. There was nothing to note. REALLY? Then I asked to see notes from her previous visit. They told me it was just noted which x-​rays were taken. Really, again? No notes as to my daughter needing braces as we were told, nothing regarding our conversation with that dentist. WOW! I have filed a grievance with our insurance company because my daughter who is 13 knows the procedure for a cleaning and said that it seems as though all they did was brush my teeth.

Horrible. Absolutely disgusting, unsanitary, inconsiderate and down right despicable! I cannot believe this is an actual HEALTH CARE office! It was like a little shop of horrors. Today was my first and LAST visit. I cannot believe I even let them go near my mouth. The ‘dental assistant’ was wiping her sweat off her face WITH THE SAME GLOVES she put in my mouth!!! The dentist was completely rude, ignorant and should not be allowed to be in this medical field. I got up and left after I was asked to put mouth on a plastic rod to take and X-​ray that had NO COVER on it!!! Oh god, I cannot even believe this place. Thanks god I took pictures and a video, I’m going straight to the BBB and Illinois Department of Health.

Terrible terrible dental office
I called to make a appointment I told them my issue that my son needed a root canal and that I needed to see a endodontis. When I got there it was like a maze to get to the office I was just following the sign that said anew dental. There’s a outside waiting room and a inside waiting room which was kind off odd. When I finally get called to go inside. I noticed there was a lack of cleanliness and even one of the dentist was looking at a patient and he did not even had a blue gown on that was a sure red flag. I started to have second thought about the place, good think they did not do any work on my sons teeth. Now they saw that I need to see a endodontis and that they don’t have a doctor that does that type of work. They should off said that in the first place when I called just wanted to let everyone know. They are better dentist out there. But these one sure give it a one start.

Totally agree with the lackadaisical attitude of the Doctors there. The senior Dr. Rubis is quite impressed with himself for sure. I also believe they diagnose every patient with «pockets» so they can push their deep cleaning and associated charges. When I declined xrays due to not wishing to be unnecessarily exposed, I was immediately told «not to worry — you have good insurance». Essentially — «we checked and will recommend you have everything we can bill them for». Same with the hygienist and her cell phone — it was «her daughter». The other one spent most of the time complaining about her job. After trying to sell me on veneers (I looked like Mr. Ed) they then tried peddling invisalign at a ridiculous charge. When I mentioned I was pursuing invisalign thru another dentist, they then tried to ‘scare” me out of getting them with «bone loss could result due to the teeth shifting». I agree w/​Audrey — lots of dentists in Plainfield who aren’t as profit obsessed as this clan of Doctors.

I have never been more disappointed with a dentist… I had two appointments at the Plainfield location, both confirm calls I received were for different times than my appointment time. When I called back and left a message, I received no return call.
This was my first dentist visit in several years, and my first time at this location. You would think Dr. White would introduce himself or say SOMETHING before putting his hands in my mouth. He poked my gums a few times and mentioned «pockets» but did not explain anything and left. The hygenist was more concerned with her cell phone. I needed to be fit for a mouthguard. The only reason I did not get up and walk out of the office was because I needed a new mouthguard so bad. Upon pick up you would have thought Dr. White had never seen one before… Thankfully the hygensit had mentioned at my last visit that it was the kind of guard that needed to be run under water to help with the fit because when I picked it up Dr. White most certainly did not tell me anything. When I mentioned my concern about the fit he simply told me to «give it some time».
Aside from the horrible experience the cleanliness and feel of the office was lacking. With dentists on every corner and strip mall in Plainfield do yourself a favor and drive past this office.