Jo-Ann Fabric and Craft

Worst!!! Customer service is awful and their employees lie! One employee will say something and the other will say something completely different. I don’t even think there is any supervisor or manager of the store.

They didn’t have what I wanted (wine bottle corks) but their customer service was outstanding. Very friendly and willing to help.

I love this Jo-Ann’s! It is pretty small, but they have a better fabric selection than most of the other stores. The shopping center needs some work, but that’s no fault of Jo-Ann’s, the owners of the shopping center need to get on it! I actually live closer to the Yorba Linda location, but I drive farther just to go to this location. I like that most of the employees have been there for a while and really know their stuff. They are also really good about making sure you get coupons! They always have current flyers by the door and tell you about coupons on the app or the website.

this place sucks horrible return policy and overpriced crappy products… stay away and just shop online

One of the worst locations. Staff is unknowledgable and usually too busy to help you out. The older women make you feel bad for asking questions. The staff just looks like they don’t want to be there. The store is small and cramped and the aisles aren’t set up in any intuitive fashion. The entire shopping center is pretty dilapidated.

Most unfriendly and unknowledgeable staff ever. None of the staff moved from their table while I was walking around the store for around 30 minutes and when I asked them questions about the fabric material, they either didn’t know the answer or made it seem like I was asking a stupid question, when in fact, it was their idiocy that prompted me to write this. Save yourself the time, trouble, and money and skip this store. The staff is incompetent, lacking in proper training, and aren’t happy to be there. Don’t let them propagate their negative energy on you.

I remember when sweet older women use to work here. It’s not the same. It’s kinda chaotic and messy. However they do have a huge selection of fabric. It is somewhat pricey but they do always have coupons and deals.

I have been coming here the past week to buy fabric (50% off fleece can’t beat that!) and it was my first time at a Joann’s… but sadly, their customer service is terrible. I kept hoping that each time I came in, somebody nice would help me but they all seemed like they hated being there. Point blank was that it felt VERY unwelcoming. Coming from experience with retail, customers come first! These associates had the worst attitude especially when I asked them for help, they made it seem like a hassle to help me! And the fact that I came in more than just one day and experienced most of the staff, I think it’s safe to say that they have really poor customer service.
Other than that, I would definitely give everything else four stars. SO MANY VARIETIES OF FABRIC! I love being crafty so this was a cool experience seeing all these fabrics. I would definitely come back to Joann’s when I feel like being crafty but I most likely won’t come back to this one. Sucks because it is so close and convenient.

I love Joann’s. Always have and always will. Blows Michael’s out of the water. This store however is a smaller, older one than most. They don’t have a huge selection of things like the big ones, but as far as basics you can’t go wrong. They do have a lot of fabrics through. The only reason I didn’t give them 5 stars is because they are grossly understaffed, I think there’s 4 – 6 people total who work there! But I’m sure they’re hiring and will soon fix the issues.
If you have a smart phone, download the joann app and get coupons for craaaazy deals like 60% any regular priced item. I got $ 50 gingher scissors for roughly $ 20. Can’t beat that. :)
Happy crafting!

JoAnns gotta love this place if you are a crafter or a sewer like me~
Don’t forget to DL the app before going here.
There is always a 40% coupon on the app that u can use on any regular priced item.
Sometimes there’s both 40% & 50% coupons available on your app.
A lot of cute character prints and cool fabrics to choose from! I like to buy my Hello Kitty fabrics here from time to time.

It’s no joke that fabric is expensive, but Joann’s got it covered with awesome sales AND coupons online (40% off?! Holla!!).
This store has an extensive selection of not only fabrics, but craft supplies as well. I loved just walking through the aisles and looking at the little knick knacks they had procured, which reminded me a lot of elementary school.
Again, the fabric selection was impressive. Lots of different fabrics, colors, many of which were on sale.
I was also impressed with the speed of the service. It was the week before Halloween and the store was poppin’, yet they were cranking out customers and lengths of fabric.
It certainly isn’t he nicest location, but for all my fabric needs, it took care of everything. 4 stars for Joann!

This joann’s is very outdated comparing to the other ones. They have the basics but that’s about it. The store is very hard to navigate and staff was quiet the entire time I was there. I love joann’s, but this one is my least favorite.

Great selection. You could spend hours in this store looking around. Pricing is great too. I really thought the staff was terrible. I must have just gone on an off day because I see most of the reviews here praise the staff. However, no one greeting us as we walked in – in fact, no one spoke to us at all. I would say I spent an hour in the store browsing and looking through all the different fabrics while the two girls stood behind the counter chatting. No one even looked at me. Kind of strange. However, there are great prices and coupons. Can’t beat that.

Even though its small, the staff is very friendly and they have a pretty good selection of fabric and supplies.

i think i spend way too much time at the fabric store for someone who doesn’t really sew well or that much! but, they do have a decent supply of fabrics and craft items (the store in irvine off barranca is huge, btw).
and, i like that they will match competitor’s coupon, like michael’s craft store. however, take note: they only match it if you are buying an item that is sold at both michael’s and joann’s. in other words, you can’t use the 40% off or 50% off michael’s coupon for fabrics, but you can probably use it for craft supplies.

This is one of the few remaining fabric stores, and it’s only about a mile from my house. Their fabric selection is rather good, despite being a small store. The craft section is a little lacking. They have a few items for each craft: ribbon, scrapbooking, yarn, beads and such, but not comparable to some place like Michael’s.
The prices are reasonable, and they usually have many fabrics on sale, or coupons for anywhere between 20 and 60% off any item. They also do multiple transactions to get around the one coupon per purchase rule. Sweet.
The girls are really nice here, and it’s fun to have a place to go where both employees and customers have suggestions about your project. We need more fabric stores like this.

I hate craft stores like this (and Michael’s). I needed some fabric. I left because it was too expensive. Why is fabric so expensive?! Also, i got a rude vibe in there from the employees and customers. Maybe they knew I already dreaded being there. I will NEVER be one of those corny, crafty moms. No way.

This Joann’s isn’t bad — it’s situated in a little plaza and boasts an ok selection of fabrics and crafting supplies/​products that seems like it would be enough to satisfy a crafty sort of person.
Unfortunately for me, I’m not really that kind of girl :/​Fortunately for me, however, the staff here are super nice and knowledgeable, and completely willing to help a girl out and hand out some pointers on a (my usually doomed) project.
When they were out of stock for something I needed, the lady helping me out was quick to offer to call around and find what I was looking for. The store wasn’t busy at the time, so maybe she had the extra time to spend on me, helping me out, but I think she’d find a way to be great at customer service no matter how busy the store was.
I’ve quite a few crafty, DIY projects to work on for Sister’s wedding and bridal shower, so I’ll be back soon, I’m sure :)

I love this JoAnn’s selection and it’s a larger layout than other stores, but the customer service here is really deplorable. I’ve been here several times in the past few weeks and each time it is more spotty. It’s hard to find people to ring you out or to ask any questions. Last visit, I waited to have fabric cut for over 5 – 10 minutes, while the store was dead. Finally, a second employee came up and cut my piece in less than a minute. From there, I went to the register where I was second in line only to have Phil, the only register salesperson, start ringing up some lady, who walked up to the other register after I did, before me. I had two things and the lady that should have been behind me had like, 15. In what world is it okay to take people out of order. I was on my lunch break and the lack of consideration for fair service was bizarre.
Come for the selection, but avoid if you appreciate custoemr service.

Wow, there is definitely a difference between Jo-​Ann stores! I love, love, this place. There is usually a sale going on – if not, just wait a week. There WILL BE one, oh, yes, there will.
I have a Jo-Ann’s near my house that’s about 3 miles away, and I don’t go there unless I have to – or a sewing/​craft related emergency (you don’t know how often that is!). Well, this place is freakin’ awesome when stuff goes on sale. The ladies there are pretty friendly, and there is usually no line at the register like the other Jo-​Ann stores I’ve been to – they just show up when you’re standing there for a minute or two – amazing.
One time, I thought I had bought a nursery type fabric, but hadn’t (duh, look at the stupid label next time, right). The clerk gave me a discount anyway just to help me out. They also ask if you need help while you’re walking around.
Oh, here’s something rare. They actually stock their patterns in the store AND reorder! (Seriously, I know how retail works; you order stuff when you run out.)
Coupons? Yeah, they got coupons. A butt-​load. Sign up for their mailing list, and they’ll send you coupons. No lame-​pansy-​like coupons. We’re talking 40% or 50% off! Make sure you have them scan your coupon bar code from your mailer so you can get more. Then before you leave the store, they give you another set of coupons to use later.
Another tip. If you’re a teacher, you’ll get a 15% discount card for each time you buy stuff. (You have to show proof of course – district ID.) I think it’s good for a year.
It’s a slightly smaller store than other Jo-Ann’s, but it’s chock-​full-​o-​good-​stuff. It’s kind of hidden away. It’s in the shopping center next to Tuesday Morning and some discount place that I can’t remember the name of… Oh, yeah, it’s on the corner of Bastanchury and Placentia – right across some elementary school.
I’m definitely going to be a regular there! :)