Auto Network

I recently bought a ’07 Passat at Auto Network. I’m very happy with the whole experience. Ray has excellent customer service. He’s hardworking and honest. The facility is spotless, and the cars look well cared for. And — this is cliché, but it’s important in my book — he seemed like a genuine, good-​hearted family man.
Another thing I like about Ray is that (from what he said) he’s been in the «big dealership» world and wasn’t satisfied. He left that world and opened up his own place and do it his way. I respect that. And I think he’s done a really great job.

A few years back my daughter was looking for her first car to buy. When we picked it up we took it to a mechanic who informed us that some work had to be done. We took it back and supposedly this outfit fixed it. We took it back to the same mechanic and he found even more things wrong with it. We had our mechanic fix the problems and presented Auto Network with a bill for the mechanical work. The dealer refused to fix.
The California Bureau of Automotive Repair was contacted but their was nothing the agent could do since we did not allow the Auto Network to fix the problems first even though the dealer denied the problems existed.
We went to CarMax to sell the car and they informed us that the car had been in an accident that bent the frame and showed us the damage inside the trunk. showed us the damage. The Cal. Bureau of Auto Repair agent would not assist us even with this new information and the dealer would not acknowledge.
I would advise anyone looking to buy a used car to avoid this dealer specifically and maybe the entire company.
I hope this helps future car buyers looking for a used car.

I just bought a 1999 Camry here and I love it so far. I’ve had it for 2 months so far. Got it for below Kelly Blue Book value, and I did have to put a little money into it, but it runs flawlessly! The dealer was very nice and genuine. He showed me what they did to it to fix it up, and everything checked out with my mechanic. The shocks still had some wear but my mechanic suggested replacing them. It’s awesome how he has free carfaxes on all his cars!

In 2007, I went in to purchase a Chrysler Pacifica. I called in ahead and asked them to put it on hold, I would come in after work. I get there, and it wasn’t there. They had no idea what happened to it. I was pissed. They showed me a Chevy Trailblazer, which I fell in love with. First, I was 19, but I actually had good credit thanks to my parents having me as an authorized user on their cards since I was 16. I had a 730 score. My sales person, who looked like a hippie, refused to run my credit. I had my mom come and get it for me. She had good credit, and convinced me that because this was her second car, she had to pay higher interest.
I ended up getting the car for $ 18k out the door, with 11% interest. Well, a week later I found out I got screwed big time. The car I purchased was over BB by $ 2k, the car I traded in, a clean Suburban, was under BB by $ 6k!!! When I asked for it back he said it was in Mexico. I was screwed. For 2 years, I kept getting letters from the DMV saying it was never transferred. I went to my local bank which offered me 2.99% btw for my mom. I told him and he said it was a few dollars a month and not to worry about it. It was actually a $ 68/​m difference, which ended up costing me $ 4k in interest. THANKS.
While I was at the dealer, I also worked with Ray who assured me the car was NEVER in ANY accident, and showed me the CarFax. He also stated he bought it from his very close friend. I took the car to CarMax a year later to find out that AutoCheck shows 3 accidents, The car had frame damage and weld marks in the back. The car had tons of issues. I called Ray and took almost 3 weeks to get a hold of him. He said it’s not his fault and the guy who sold it to him lied. I have a USELESS and UNSAFE POS car. Ray took me to the cleaners, The worst part is, he offered to refund me a total of $ 150. WHAT A JOKE.
I also purchased a warranty, which I was told was 2 years, unlimited miles. After 9 months, my transmission went out and they wouldn’t cover it because I drove more then 24k miles. I told him at the beginning I drive over 40k miles a year, and he said no worries. Waste of $ 2,400!!!
I also think a funny part is, when he was looking up the information about my car, his computer kept crashing. I installed an anti-​virus on the computer which found malware and trojans on it. That’s just great, a trojan on a computer with everyones personal information on it. Again WHAT A JOKE.
I was stupid and tried giving him another chance like he asked. I went in to get an Audi A6, had my own financing already in place, but while on the test drive he was on the phone the whole time talking to different customers with different issues. The funniest one was him talking to a customer whose brakes went out. The customer said he asked for replacement brakes and Ray told him they were new. Turns out, they were never replaced. I didn’t feel safe buying from him again, so I purchased a BMW from CarMax instead.
I would stay far away from this horrible excuse of a dealer. He sold me an unsafe car, and made thousands and thousands of dollars at my expense. I know Carmax is a bit more expensive, but at least I will know I’m not getting taken to the cleaners!!!

I scored an ’04 Saab 9 – 3 with 65K miles in great condition for $ 2000 below blue book. Ray went out of his way to meet me at the dealership late in the evening and his friendly & honest demeanor was a refreshing change from most car salesmen. No problems with the vehicle since I bought it 6 months ago, aside from a jammed power window which Ray paid 50% of to get fixed. Very happy with the car and the dealership and I definitely recommend.