Tag Towing and Collision

When I called in to the dispatch office the man (whose name I did not get) was very rude, but I needed my vehicle towed so I ignored it and asked for a driver. Right after I got off the phone with him the driver, a nice man named Ryan, called me to let me know he was on his way and would be there in about 40 minutes. Not even 5 minutes after that I learned that I learned that I left my wallet at home. I called the dispatch office and told them the situation and that I needed to cancel the tow. I was then rudely told that I had greatly inconvenienced them and that there was a dispatch fee.
Ok, understandable. What wasn’t understandable was the fee was $ 50. The driver could not have been 10 minutes out and as traffic was, not far from the office. I asked what the fee included. The dispatch man (same one as before) rudely listed off a list of things. 1. fee for gas 2. fee for the drivers time 3. fee for CLICKING ON THE AD to call them. I told the man that I did not click on any ad and that I found the number online. When I searched for towing companies on the computer the number automatically came up and I called from my phone. He proceeded to tell me that I was wrong and had clicked on the ad and that it cost money to run the ad so I had to pay for it. I told him that I had no problem paying a fee because I did understand that I caused them an inconvenience but that I considered $ 50 a ridiculous amount. He told me I could pay it or he would call the police. He said that any call for service was a binding contract but I could try my luck with the police.
I told him to never mind it because by then 15 minutes had passed and the tow driver was almost there and that I would figure something out. I ended up getting my vehicle towed and had to use my boyfriend’s card. At first Ryan told me their card machine was down and that I should have been told that over the phone. (I was not) I convinced him to try it and thankfully it worked. The only redeeming quality of the whole horrible experience was that Ryan was very kind and acomidating. He was able to take $ 20 off my bill for the horrible service but all in all I would not use this company again.

One of my drivers was in an accident on rt28, no explanation needed on how much mun that road is, called Ryan at TAG, they picked up the truck and brought the driver all the way back to our shop, and proceeded to take the truck back to there shop for repairs. No money exchanged hands, or even cc info, they said they will run it through our insurance. I have no complaints thus far and look forward to using them in the future.

I had been in an accident and felt the vehicle was unsafe to drive. They were quick to respond, very kind and reasonably priced. My Prius is back to looking good as new – very happy with the service I received.

I deleted my last review because it was a little personal and very long– ill just keep this short and sweet. Stay away from this company! i dropped my car off for an inspection and they did $ 300 in work without my permission and wouldn’t give my car back until i paid even though i didnt ask them to do the work. I asked about an ESTIMATE on back brakes since i figured they would fail. instead they did my front brake pads & charged me $ 125. Over half the people on this planet know how to change front brake pads. i could’ve gotten this done for free by 10+ people. (plus they didnt need done! the back ones did) They also replaced 3 lights when only one was out. finally, they replaced my wipers even though my other ones were NEW (30 days old) and i had the receipt. None of this mattered and i was still ordered to pay $ 300 on unauthorized work. Tag had his mechanics handle the dirty work of extorting me and keeping my car since i didnt have the $ 300. If you wanna play Russian roulette, drop off your car here for inspection but expect them to do hundreds of dollars in work without your permission then hold your car hostage.