Rob Wagner Auto Body

To anyone that owns a business: go to Rob Wagner Auto Body for a lesson in customer service. I GUARANTEE you have never in your life and will never in your life meet car guys as nice, down to earth and helpful as these guys.
I got a new MINI Cooper about a month ago and about a week or 2 after I bought the car, I came outside and someone had hit the rear passenger corner of my car. It made me sick to send in my first car payment for a car that was dented and banged up so I had to get it fixed. The area that was damaged was minor and had it been a few years into the future I might have let it go but I just bought this car and the repair was more about my mental health than anything.
I actually found this place on this website and it had great reviews so I booked an appointment for an estimate. I had to cancel my first appointment because of getting sick, then went on a vacation and 2 weeks later when my fiancé called back (he had called for me the first time) to make another appointment for me, Rob remembered his name. That in itself is impressive. It was my 2^nd estimate and even though it was higher, I chose to go with Rob Wagner because of how extremely nice, thorough, helpful, and kind he was. He explained everything to me. And he explained WHY it was higher than the other estimate, point by point.
I picked up my car yesterday and the work they did is PHENOMENAL. And when I went to pick up my car, they treated me like an old friend, offered me and my fiancé a candy bar, and told us a few funny stories. It was such a wonderful experience. If I or anyone I know ever needs work on their car in the future, it will be done here.

These guys did an excellent job and removing a dent from my car. Great customer service. I’m planning on having them do some paint work done on another car that I own.

Very honest, professional, reasonably priced and all around a great shop. They take care of it all… from beginning to end… and do FABULOUS work!

I really cannot praise this business enough. They are friendly, professional and super helpful. They truly go above and beyond for the customer. I was in a small accident a few months back in my new car and was pretty devastated. Once I reached out to Rob, he took care of everything from there. He dealt with the insurance company of the person at fault, worked out a rental car for me that was right down the street from his shop, even had his son/​business associate drive me there! The whole process was completely painless, and I received several updates throughout the repair. The repair was beautiful and I swear my car was looking better than when I got it! These guys are also extremely nice people, so that made the whole process so much better. I would recommend this business to anyone! :)

Isn’t it everyone’s dream to find an honest and thorough body shop? Most people who don’t already have an inside connection just pick someone and cross their fingers then hope for the best.
A review for a body shop isn’t like one for a restaurant. No one is going to say «I can’t wait to go back!» But a quality place deserves a review so others will see it.
We have had work done on two cars at Rob Wagner Auto Body. The first was a 7-​year-​old Jeep that was developing rust issues. But it has low miles and a rock solid drivetrain so we decided to get the body work fixed. When we went for an estimate, Rob thoroughly explained what was needed, gave us some options if we wanted to keep the cost down, and quoted a price. It needed some metal replaced, painted, and we opted for rustproofing to be applied inside the doors and fenders. And the price was very fair.
When we picked it up I was amazed at how well he had matched the paint. It’s tough to do on a car that old. We could not tell where he started/​stopped the painting and the metalwork was perfectly matched. Price was exactly as quoted, done exactly when promised. This Jeep is used like a work truck and he even cleaned the interior which was really filthy.
A couple months later I hit a deer with a practically new car. He went over everything with me, lobbied with the insurance company to get approval for everything that should be done, again had to paint extensively. Again, high quality work, done on time. Looks like new.
On top of the quality work, Rob is a very pleasant person to deal with and has a good sense of humor. I’m not hoping to need his services any time soon, but if I do need something done, that’s where I’m going.