Hess Paul F DMD

I have been a patient of Dr. Hess for over 20 years; I travel from Chicago to see him.
He’s as good as it gets!

I had been a patient since the age of 6 and actually traveled 2 hours in college to go to Dr. Hess, but as soon I had an outstanding bill, I quickly learned how that loyalty was rewarded. I put up with the arrogant and rude office staff prior to this point, but no more. This is not only the most unprofessional office I’ve ever dealt with, but I also came to realize I was nothing more than a dollar sign.
I had moved 7 hours away, so I had address forwarding. It was taking a while for all my mail to get to me, but the day after I received my bill (which was $ 40), I called and left my phone number and name and said I wanted to take care of it, but worked all the same hours as their office and wasn’t able to step away unless I got a call. I called two more times after this with no call back.
About 2 weeks after my first call, I got a letter from Dr. Hess saying that he felt he was being taken advantage of. I called and was hung up on by Diana the first time around, and when I called back, I was treated with the same rudeness, talked over, told this was a standard collection letter and asked what my problem was. All of this over $ 40 that I did call 3 times and try to pay.
I have to say I’m extremely disappointed in Dr. Hess after all these years, and if I knew I would be treated like this, I would have never put up with Diana and the rest of the rude staff for all the years I did. I wouldn’t recommend going here.

Have been a patient of Dr. Hess for many years and even though it’s about a 20 mile trip for me to get there, it’s well worth it to have a honest and skilled dentist. The office staff and hygienists are pleasant to deal with and clearly concerned about their patients’ well-​being.
I have never felt pressured to get work done, the rooms are clean and modern, and in the rare event I am not seen at my scheduled time he apologized sincerely and explained what happened. I have never had any problems with any procedures I’ve had.
I once had a problem develop on a Thanksgiving evening (turned out to be an infected tooth) and the pain drove me to go to the ER where they did something temporary to get me through the night. Then the next morning I called to see if I could be seen but they were closed the day after Thanksgiving. So I asked his answering service to find out if he could recommend someone I could go to right away… He called me back himself and told me to go to the office and he’d meet me there to take care of it. Awesome.
Don’t know what more I can say except there are probably 100 other dentists closer to my home (no exaggeration!) but I will continue to be a satisfied patient of Dr. Hess.