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The guy who picked up the phone’s name was Albert I think. He was a real d*ck who obviously lacked customer service training and didn’t give a sh*t about my inquiry. I asked a question related to his field and he put down my question dismissively. Then when I said thank you for your time, he hung up instead of saying goodbye or anything. What a lame-o. Never use this H&R Block because if they hire people who talk to random polite callers that way they’re obviously ill-equipped to deal with people.