Dunkin’ Donuts

If I could give this place 0 stars I would. I am a frequent coffee drinker and a Dunkin donuts lover. When my boyfriend moved to Bellevue I started coming here for coffee. I usually go to the squirrel hill dunkin (amazing btw). Probably 9 times out of 10 they screwed up my order at this location. Most of the time I just dealt with it or brought it back into the store and they gladly fixed it for me. This time was the last straw. I always order an iced coffee with skim milk. When I received my coffee on this visit it was almost white. As an avid coffee drinker you know what colors a coffee should be based on what is in it. When it’s skim milk the coffee is still basically brown. Cream makes a coffee white. So I politely told the girl at the window that I believed this coffee had cream instead of skim milk. She told me no it was skim not cream. But I was sure and asked her to fix it. She whips around and starts screaming at another employee that «this girl says she knows her coffee is wrong and is demanding a new one». Now this other woman is rolling her eyes and says how she knows she didn’t mess it up because it is exactly what she drinks. They give me the new coffee and it’s just as white as the first. The rude window girl says «see it’s the same color». At this point I wasn’t going to argue with her so I asked for my receipt. She REFUSED to give me my receipt, probably because it said cream on it. As I’m driving away I hear her say what a b**ch. I was so pissed off. I tried the coffee. Sure enough it was cream. This may not be a huge deal to some. But if you screw something up all you have to do is fix it. It was not the end of the world to just say sorry and I’ll get you a new one with skim. I work in customer service so I know how customers can be but I was not unpleasant in any way I certainly didn’t deserve to be treated like that. This location as poor service and rude employees. I will start brewing my own coffee or go back to the squirrel hill location. Worst customer service experience I have ever had.

It’s disappointing to me that the chain that I have such fond memories of is so horrible these days. I can stomach a cup of coffee from here but the donuts, that’s another story. I’d venture to say it’s the worst donut in Pittsburgh. I’d rather a pre-​bagged Entenmann’s or Hostess.
Their sandwiches are just as bad, and even McDonald’s puts them to shame.
2^nd star as I’ve never had bad service, just a long wait on the rare occasion I’ve been here.

Got some donuts from here yesterday and I am really disappointed. I haven’t gotten any of the dunkin’ kind in a couple of years and they have really gone down hill. They are dense and greasy and have little favor. Donuts from the supermarket taste better. Last Dunkin donuts I’ll ever buy. The birds seem to like them.

BEYOND USELESS Sunday Morning crew! I waited in line for 15 minutes, then the girl on the register decides it’s time for her to go on break. And the other register started waiting on the people behind me! I tried to get someone’s attention, but three people were ignoring me, standing around doing nothing. Management is useless and the employees are useless. Do yourself a favor and go somewhere else.

I thought the slowness was a fluke the first time I was here. It wasn’t. It’s as if things here are moving in slow motion. I had 2 people in front of me and waited 15min for my breakfast sandwich order only to be asked if I wanted on something other than an english muffin because they were out. Waited 5 more min to get it on a bagel instead. It just seems to be poorly run — I won’t go here again if I’m in any sort of a hurry.

It’s 8:00am on Sunday one would think the donuts would be fresh, and the person at the drive through would know more of what’s happening in the store.

Dunkin’ Donuts = Daily Dose
Small skinny iced latte. Aaahhh. Afternoon contentment for a mere $ 2.95
Quick, local drive-​thru fuel up for caffeine & Munchkins. Be sure to check your order before pulling away. Regular week day ladies are GREAT! Weekend folks are worth a double check.