BJ’s Nails & Spa

I don’t enjoy writing negative reviews, but after the horrible customer service I endured at BJ’s I feel that I have no choice but to share my experience. I came to BJ’s for a manicure with a friend a few months ago and am sad to say that I will never be back.
The nail salon itself was clean and well-​kept, but the customer service I experienced was truly appalling. When we arrived, my manicurist told my friend and I to pick out our nail polish colors and take a seat at our stations. As soon as I carried mine over to my table, the manicurist accidentally dropped an open bottle of polish that he was working with onto the floor next to my feet, causing the nail polish to spray all over my shoes and pants.
Now, let me be perfectly clear with you guys. Accidents happen, and while I was shocked and in a minor state of panic, I tried to keep my cool. I happened to be wearing a more expensive pair of shoes that day since I was out with one of my girlfriends — they were worth about $ 75. I tell you this only because I think this fact contributed even further to my dismay at what happened next. I expected the manicurist to immediately apologize and make some offer of reciprocation in order to remedy the situation. Instead, without saying anything at all, he quickly poured some acetone onto a large rag, bent down, and started vigorously rubbing my shoes with the acetone. I backed away quickly in complete shock, as he was spreading the polish and making it worse. After that, instead of showing remorse or asking if the salon could repay me for the shoes, he kept insisting, «Accidents happen, it wasn’t my fault. Please, accidents happen!» over and over again. Yes, accidents do happen, I agree. But as an employee of an upstanding business, I would expect much better treatment toward a paying customer.
My friend and I asked to speak to a manager at that point, who continued to assure us that accidents happen and offered no help at all to fix the situation. I thought at the very least they could offer to give me my manicure for free, but they did not even do that. Neither the manicurist who made the mistake nor the manager of the salon offered me one thing in return for the accident that had occurred and ruined my shoes and pants. My girlfriend and I left the salon in complete disgust. This may not be the experience that you’ve personally had at BJ’s salon, and honestly, I hope it isn’t. But I cannot support any business that treats their customers in this way. I will not be back.

My friend recommended me to go to a nail salon on McKnight and I could have sworn she told me BJs, but before my appointment yesterday she told me it was somewhere else. Sooo I figured I was taking chances. Glad I did!
Made an appointment with Kenny and I got there and he took me right away. I explained that the person who had previously done (just 7 days prior) my nails did a good job, but after a week they were already looking old and uneven and cruddy. I have an event tonight so I wanted them to look clean and fresh.
Kenny reshaped and filled my nails and made them exactly how I asked. He checked in with me quite a few times to see whether the shape was OK or if he was hurting me. I really appreciated that and didn’t feel uncomfortable letting him know exactly what I wanted. It shows he really cares about his quality of work and his customers by checking in and not being rude when you ask for something… after all, this is a service for YOU that YOU are paying for!
He was also extremely careful and neat while painting my nails. I chose a nude color and then he put a topcoat on that dried in a UV machine… and I was on my way!
Things he did that most salons don’t:
checked in with me at every step, made sure my cuticles were all perfectly clean, round and matching, made sure my nail shape was exactly how I wanted, double checked his work and made improvements until he was satisfied, took the time to look at them to make sure they were all even, painted slowly and neatly.
I hope when I go back in a couple weeks I have the same great experience because I really do think he did an excellent job. And it was quiet in there AND they are open until 8pm. You win for now, BJs (& Kenny).

Made an appointment for gels. My nails were not all the same length so she cut them all to match the shortest nail!!! Some to the quick. She wasn’t able to get the polish to meet the cuticle, she was too busy watching something on her iPhone. Needless to say, I won’t go back.

Fantastic experience here! Took my nieces and the staff wad so kind and did a great job on their nails. They did beautiful nail art and painted their nails for only $ 10. I got a shellac manicure and it turned out perfect. I’ll definitely go back again!!!

I am not one to write reviews like this, but need to here.
As a customer here and there of this business for years, I rarely had a problem. Sometimes they were overbooked even with an appointment, but I could get past that. But in the past year or so, a new ‘employee’ there has completely changed the business. The whole place now reeks of incense (to the extent I’ve witnessed potential customers walk in then turn around and leave!), and I am pretty convinced this woman is not-​certified yet does pedicures and painting. She paints horribly (think slow and caked on) and after my last visit, I won’t be returning again. It was slow and painful, and I was not satisfied at all.

Wanted to do a quick update to my $ 75 nail salon visit.
1. Since my visit I researched and had learned that a lot of salons will not charge you for a full set of acrylics and then a full set of gels on top. If the client is doing a full set of acrylics, and then wants gels they normally cut the price in half for the gel polish to be on top. So I think charging me $ 55 for a manicure was a total rip off.
2. My gel polish w/​the acrylics lasted 11 days. NOT worth it. It was because she applied the gel too thickly that it settled and pooled down by my cuticles. It was the first area to lift around day 8 to where I couldn’t even run my fingers through my hair without getting hair caught under the nail.
3. My pedicure chipped in under a week. I never had this happen before. I can paint my own toes and have it last a month with no chip. I’m going to blame this on not capping the tips of the nails.
Super disappointed in the experience, the quality, and then feeling ripped off.
I will say I have had good experiences here in the past, but this last time totally ruined it for me and I won’t be returning.

Wonderful! They were so kind and friendly. I took my mother for a manicure and I got a pedicure and a full set. They did a great job!

Pretty sure I witnessed a nasty slut-​shaming here. So on that note:
0 for atmosphere.

Kenny. Oh man. Need I say more?
After reading several great reviews, I knew I needed to check this place out.
Convenient, yes. Right next to Midas on McKnight Southbound.
Appointment, same day. Called around lunchtime and Kenny worked me in when I was done with work.
Wait time, ZERO. I walked in and IMMEDIATELY sat down at Kenny’s station. No wait, no shuffle, NADA. I love it.
Quality, PERFECT. Kenny spent about an hour with my full set pink and whites. I am so super picky about the final product, and I didn’t even have to tell him what I wanted. It’s like he could read my thoughts.
Kenny’s English was really great, too. We talked about thanksgiving, and how much he disliked traffic on McKnight road.
I have not gotten a pedicure there, yet, but this will be happening as soon as I free my toes from my uggs in the spring! They have 8 or so chairs, and they all look super clean and well maintained.
Make this a priority if you get your nails done to at least let Kenny do them once. You’ll never go anywhere else. I know I won’t.

Went here today for a set of acrylics and my mom got a mani/pedi.both of us are very happy and she said it was one of the best she’s ever had. she bumped a toe and he fixed it and it was no big deal. very reasonable prices as well

I’ve never written a review for anything in my life, but feel compelled to do so for BJ Nails. At first, I was impressed — I thought that Kenny was excellent. Got a great pedicure and what I thought was a great manicure. Like other nail salons, they confusingly offer you extras… Convinced me to get an «organic pedicure» to get the dry skin off my heels… Said it would be $ 10 in addition to the $ 25 pedicure. My manicure was just a simple manicure. Got a gel manicure on my nails and toes. Otherwise, nothing special. When I went to pay, I was charged $ 90!!! It’s my fault for not refusing to pay that much, but I was stunned… Almost speechless. It’s been bothering me ever since. As if being overcharged wasn’t bad enough, my gel manicure — which was to last at least 14 days, chipped two days after the manicure… Two different nails. I can’t begin to explain how disappointed I am. Would have loved to say that I loved this place and found «my» nail salon in Pittsburgh, but unfortunately, I will never go back and cannot recommend this nail salon to anyone.

Ok so I just got to pittsburgh and looked for a good place to do my nails. Always a risk going to a new place. Read this review by Shari G. And decided to go see Kenny. By the way I have to admit that this is the first time that I got my nails done by a guy. So I arrived to get a regular fill for my acrylics, and let me just say that he did the best job ever!!!
He got how I wanted them without me explaining, I wear them round and thin as possible and I like it to look as natural as I can. Not only he did that but he also fixed a little bit of the previous work. Looks so good!
And the place is clean and neat, prices are right, I came to my appointment on time and didn’t have to wait a second. So recommended!
Picture says it all.

This is, by far, my favorite nail salon in Pittsburgh. Let me start by saying I am super picky about my nails. Oh, so very picky. I am a crazy busy small business owner, so I don’t have time to mess around with my nails all the time, but they HAVE to look good. I’m a hairstylist/​hair colorist, so polish doesn’t last, and gel gets stained super fast; I wear acrylic «pink & whites» with a buff finish because they hold up the best for me. It drives me nuts when the nails are too thick like little baseball bats, or too long, or when the white is too wide. I like thin, natural looking nails with the white edge positioned where my natural free edge would be, not halfway up my nail. AND– No, I do NOT want a gel finish to make them shiny, thank you very much. Gel stains and it drives me BONKERS when I have to explain that more than once to a nail tech who wants to save a little time or upsell me. I want them buffed, and i don’t want to have to argue about it.
So… that said, let me repeat:
This is, by far, my favorite nail salon in Pittsburgh. They’re conveniently located on the southbound side of McKnight Rd, not far from Ross Park Mall. (right next to Midas and close to Bed Bath and Beyond) The salon is clean, they use top quality products and the work is stellar. My nails are ALWAYS perfect– thin, just the right amount of white tip, the pink is exactly the right color, and I don’t even have to ask for the buff finish any more, he just does it for me. They do lots of other, fancier stuff there too, if you want it. Nail designs, mani-​pedis, etc. I never have time for it. It’s all I can do to get there every few weeks for a fill. That’s my only complaint, and it’s more about me/​my life than the salon; often I just don’t have time to get there. My business is in a different part of town and I can’t always get away for appointments. But, every time I’ve just ducked in some random shop that happens to be closer, hoping to just get a simple fill, it’s never… EVER… as good as the work I get at BJ Nails. My stepdaughter and her friends and various family members also come here, and be warned, they do get busy. But they are well worth the wait.