Four Points by Sheraton Charlotte – Pineville

WARNING — When they say «some construction» they mean the whole lobby, bar and restaurant! Now i know why it looked like such a nice hotel online but was way lower than the others in the area — Follow the yellow tape and signs to the side door, past the stairwell to the «front desk». It is now 9:00pm and I still hear hammering. Did i mention that one of the phone lines appeared to be cut? They said 5 more weeks until they are done… Avoid until complete is my recommendation — or best of luck.

If you’re looking for convenience to everything this is your place. Across from the mall and many restaurants and right off the highway

Very comfortable and staff was quick at check in. Room are like new and extremely clean. Rates are way better than downtown. Downtown is about 15 minutes away.

I hosted a function at this hotel 3 years ago. It was great — the staff was attentive and covered all my needs, and the facility was excellent. I called them to arrange the same event this year, and it was like working with a completely different group of people. Guest rooms were over 1.5x the cost, meeting room unavailable, they didn’t have my information (that I sent them) while they were talking to me, so I was giving them details I had already provided… what a mess. I am now looking for a different hotel to work with; I won’t be back here.

This was a nice and clean room and so was the exterior. The neighbourhood is sketchy though!
The annoying thing is they claim to have a microwave and fridge in the rooms. We got there and the room didn’t have either one. I called the front desk and was told it’s an extra $ 30!
Someone’s review said the cleaners chit chat loudly in the hallways… they were NOT lying! We stayed there for 2 nights and each morning around 8am we were woken up to ladies chit chatting loudly across the hall while cleaning. despite having a do not disturb sign on our door!
They did have a coffee maker and coffee in the room.
It was a nice place but for that price, spend your money where you can get free breakfast included! Breakfast is only included in the breakfast package which is way more than just the price for a room!

Horrible cable service in the room. You change a channel and it takes time to get to the next. Will not come here again

Stayed here once before. It was very nice so we decided to stay again. The night before we left the rate was $ 79.00. I did not make a reservation cause I was sure there would be availability. We arrived at 730 pm .the man at the desk said we have a room for$ 119. I said it was 79.00 online. HE said this is the best he could do but I could use the computer to go online and get the 79.00 rate. When I did, I saw the price went up to $ 119. Less than 24 hrs prior it was 79.00 .i was really annoyed so I booked a room for the Hampton across the street for$ 89.00 .
I will NEVER use Sheraton hotels again just because they raise their rates.
Im typing this while in my Hampton hotel bed and I have to say I made the right decision .
I gave this a one star due to price. Was a clean hotel

Great stay! Clean and the beds were super comfortable. We came for a visit to Carowinds for Scarowinds. We will definitely be back.

I was married in November but we had never had a honeymoon, I wanted to do something special for Valentine’s weekend as of this point my husband and I are living in two separate cities.
I went to the hotel in person to book a room, was helped by Josh, who was superb. When I told him I wanted a romantic experience he explained their romance package to me, it sounded great and it WAS!!! Met all our expectations. Josh was also there when I checked in, answered all our questions immediately. The room was set up even nicer than explained by Erin the food and beverage manager! We had a dozen roses and two long-​stemmed roses, one on each pillow, there were two little bottles of champagne and a bowl of strawberries. A gift certificate was included for the restaurant downstairs, we decided to do that on the Friday night (Valentine’s). There were a lot of people there watching Olympic hockey, Josh and Chelsea moved us pretty quickly to a private room for dinner and waited on us there!!! The next morning we got our in-​room breakfast included in the package, was very wonderful, omelets, coffee, fruit, everything we needed, they did not bring salt and pepper originally but brought some within about three minutes after we pointed it out. We had brought a cake with us, they gave us plates and a cake cutter for that. I asked for a vase for the long stemmed roses and they gave us that. Upon checkout, I had asked for something to put all my roses in because they were still pretty and they gave us foil to wrap them in to bring them home. It was wonderful, romantic weekend, just what I was hunting, so happy we did this, was more than I could have expected. Everyone was very friendly and helpful. Would definitely recommend this!!!

The hotel seems nice and quaint from the appearance but the basic customer service is lacking. Upon making this reservation I requested check in be at 2. When I arrived at 2 they told me that they had a full house last night and I would have to wait until normal check in time at 3, which was fine by me. I am still waiting in the lobby and it is now 4. How long does it take prepare a room?!

Best place to recharge in Pineville after a long day at work. Comfortable beds, friendly staff and a great breakfast.

I like it. Friendly folks. Business-​friendly rooms. Overall good stuff. Not really close to anything Uptown, but that’s okay, you’re not technically in Charlotte. You’re probably closer to the South Carolina than Uptown… but Sheraton and Starpoints Starwood blah whatever it’s called does a great job.
Downsides: Fitness room is muggy and warmer than the hallway. Don’t y’all know people get hot and sweaty when they work out? (Turn up the a/​c). Um, that’s it. Everything else is very nice. I would come back.

The BEST hotel in the local area including Ballantyne area!!! The Hotel staff are very nice and helpful! There is a restaurant on site and it rocks! The hotel is in a great area with a lot of restaurants really close and shopping mall within minutes of hotel. I have stayed in the Ballantyne area for years and I travel every week and have stayed at the 2 Starwood properties and the Four Points Sheraton is by far the BEST! And the price is ALOT cheaper and it’s only 2 – 3 miles from the corp park! So do yourself a favor –and stay here and save $$$ and be treated like you are family!!! Not like a number! They really care about the customer here! From the cook, check in desk, cleaning crew, the managers they are awesome! AND this hotel has a shuttle that DOES GO TO THE AIRPORT!!! Unlike other corp park hotels!!!_this is a GREAT option – cause it saves on rentals! 5*** rated! Cleans rooms and hotel! Will always stay here along with all of my co workers! Thank you all for the great stay!!!