Fox Run Florist

I Highly recommend fox run florist! I have used them many times over the years to buy roses for Birthday’s & mothers day. They never fail to disappoint me. They always have the best smelling roses which was very different from what you find at the grocery store. Ive used them locally & statewide to ship flowers to my sister in Maryland. They’re great and get the job done!

Just sent my mom birthday flowers through Just For You Flowers and Fox Run delivered them. The water in the vase was dirty, flowers wilted, half are almost dead and the rest have tears and cracks in the petals. The arrangement reeked of cigarette smoke. Conveniently no answer on their phones. VERY unhappy.

I ordered flowers through 1−800-FLOWERS (18 °F for brevity) and they were delivered to me by this company. Although I had specified that I wanted ONLY the rectangular vase the flowers were shown in on the 18 °F website, the flowers came in a standard round vase. The concierge in our building called Fox Run on my behalf to say the flowers were not being accepted by me because the order was not delivered as ordered. The man who answered the phone at Fox Run told the concierge that it was their right as a supplier of flowers for 18 °F to substitute vases as needed. I had told 18 °F just the day before that I would not accept the flowers in anything but the rectangular vase. Then the man at Fox Run called me directly and said he would have his delivery service pick up the flowers (18 °F had [incorrectly] told me that I could keep the flowers). I told him I understood that I could keep them and he told me the flowers are his property and he wanted them back. Fine. I called 18 °F and told them what had happened and, based on the way he spoke to me, I said I wanted to register a complaint about that specific florist. I took the flowers back down to the concierge desk and had prepared a written acknowledgement to be signed by their delivery person showing the flowers had been picked up/​returned to Fox Run. It is my opinion that the «man» who picked up the flowers was the same one I spoke with on the phone, because he was very rude to the concierge when he was asked to sign the form acknowledging receipt/​return of the flowers. He said that was between me and 1−800-FLOWERS. Wrong. I am entitled to have proof that the flowers were, in fact, returned to him, just in case there is a problem with the credit I am supposed to receive from 18 °F.
I can see why the other negative reviewers wrote what they did. It seems to be an ongoing problem with this company. Because of him, and the fact that 18 °F seems to not vet their suppliers well enough, I cannot in all good conscience, continue to give them my business. So, two companies lost my business today. As someone said, there are plenty of florists out there, so I’m movin’ on.
I will tell others who live in this building about this horrible, rude experience, that’s for sure.
It is also noteworthy that many of the «not recommended» reviews for this company made comments that are in line with the other «recommended» reviews that appear here. The five-​star reviews? Hard to believe.

Beautiful, gorgeous flowers!!! At such an amazing price too. The lady I spoke with on the phone was so helpful and understood my urgency for a quick delivery (since I was late on my moms birthday). I couldn’t say enough wonderful things!!! I found my new favorite shop!

There should be a rating of negative stars, or black holes. AVOID at all costs Fox Run Florists.
Ditto for the first comment. I used 1800flowers to send a flower arrangement two months ago. They in turn used Fox Run Florists. The flowers came a day early, wilted, a cheaper version and were left OUTSIDE an apartment building in the parking lot, uncovered. I was home, the delivery person did not ring the bell. I called and talked to the owner. He was indifferent and seemed annoyed at the call, he said he would ‘talk to my delivery man’ and call back. He never did. I complained to 1800flowers and got a new bunch from a different florist. That part was fine, aside from the amazing attitude of the owner of Fox Run Florists.
I made a new order this week from 1800flowers, and specified not to use Fox Run, and ordered a $ 150.00 lovely arrangement. The flowers came at the end of the day, and astonishingly, the delivery person did the VERY SAME THING. He left them in the parking lot, outside the building, uncovered. He did not ring the bell or make any attempt to get them inside. Making matters much worse, the arrangement was a $ 39.00 cheapest option on the site, the complete opposite of the order. It was like it was done on purpose as some revenge thing for the earlier complaint. I didn’t bother to call the owner again, as I though it would be fruitless. NO ONE should do business with this florist, he is a crook and a liar.
Needless to say I’m not going to do business with 1800flowers again either.