Canvas4Life

Don’t trust the positive reviews on Unilocal or their Facebook page. This company implodes around holiday times and cannot handle the number of orders they get. As a result, they string customers along about «guaranteed delivery dates» and make promises they have no intention of fulfilling. This happened to me and canvas4life could not (1) deliver my canvas by the guaranteed date; (2) explain to me what was the hold-​up; (3) let me know when my canvas would actually arrive; or (4) process my refund. They kept trying to string me along. This is not a good business. Stay away.

I have ordered 3 canvases from canvas4life over the last couple of years and I have always been pleased and impressed. Their website allowed me to easily make my selections of size and treatment options. For my third canvas I needed a custom size to accommodate the aspect ration of the photo taken by a phone. I emailed canvas4life and they emailed back that they could make that custom size for me. I was so grateful they could do that for me. And they had it done and I received it in a matter of a few days. All three of my canvas4life canvases are now hanging on our walls so we can enjoy them daily. The quality of the images is great. My favorite edge treatment is the black with the full face of the canvas filled with the photo image, so I can display the canvas unframed. It is a very clean look. I am displaying one of the canvases framed and that is a very professional look as well. Three orders from canvas4life and three beautiful, high quality canvases that arrived quickly. I highly recommend canvas4life. I will certainly be doing business with them again.

A year ago I bought a $ 100.00 gift card for my wife from this company. We lost the card number, no biggie. I contacted the company, where i dealt with the ever-​not-​so-​bright Christine and finally they decided to issue us a ‘promo code’ for the $ 100.00 so we could still use the gift card.
Fine. Frustration with dealing with horrible customer service but a resolve was found. No biggie. 2 days later they send an e-​mail stating that they found the old # and cancelled the code they gave me. That’s fine also. No big deal, my wife didn’t order yet.
My wife then orders because there is a 25 percent off site-​wide sale. However, once she gets to the cart she has to put the gift card # where the ‘promo’ box is located. Once she does this, she can not add a 2^nd promo code. The problem here is that the gift card # is not a promotion, but a $ 1 for $ 1 purchase and should be treated the same as a cash paying customer.
My wife went on to continue the order because she didn’t want to fuss with it anymore. Once she told me what happened, I was furious. This is not how any retail operation should be run. I figured this must be a mistake so I contact the customer service again.
Oops! Apparently, this is their policy and you can not use promo code’s with gift cards! Christine, oh the ever so gnaw on your patience Christine continues on about how it’s just not their policy. Then she admits she’s a problem with it but it’s the policy so that is that. She then apologizes.
I love supporting small business, but I prefer them to me competent. This operation most definitely is not. They treat their customers poorly through their policies, they have horrible customer service, etc.
Never buy a gift card from this store, unless you enjoy being screwed over.
I wish they were local, I would be over there in a heart beat.
Stay away, spend your money at any of the dozens of other guys who actually care about their customers.

I placed an order with them the 19^th of December. I put my order in before the deadline to recieve it by Christmas. On the invoice I did not receive a tracking number and shipping was marked for 7 days, so I was a little concerned I would not recieve it by Christmas. I called their customer service but the phone lines were either off or so bombarded with calls that I couldn’t get through. My order arrives December 24^th, so it made it before Christmas! The canvas was packaged nicely and was exactly how I envisioned. I think it is pretty amazing that I got my order by Christmas with free shipping, so I am happy with the service and recommend using them! About their phone lines? Ill give them the benefit of the doubt because it was the holidays.

Thinking of ordering from here, you may want to read my email thread with one of their customer service reps first. Please be aware of the dates from start to (well its still not finished).
From: Eric
Sent: Tuesday, December 11, 2012 10:24 AM
To:
Subject: Order Number for Bus Roll Art
Hi Deja,
Thanks so much for the help this morning! I just placed the order as we discussed and it still looks like the font is going over the edges with the added 3.5″. Please make sure the font stays off the edges for me. Order number is #canv– xxxxxxxx
Thanks so much for the help and happy holidays!
Eric
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Hello Eric,
Your requests have been given to the studio manager. If we have any other questions we will be sure to contact you right away.
Sincerely,
Deja
From: Eric
Sent: Monday, December 17, 2012 6:56 AM
To:
Subject: Artwork over the edge
Deja,
Here are the photos for your review. I spoke with a gentleman yesterday & said this would be fixed and resent before Christmas. As we discussed earlier the words were not to go over the edges. Please call if you have any questions.
Thanks,
Eric
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On Dec 17, 2012, at 3:22 PM, «Deja» wrote:
Hello!
Thank you for your image of the canvas print you received. I will check with the studio manager right now to see specifically what can be done for a redo print.
I will contact you back right away to see exactly what can be done to help you on this.
Sincerely,
Deja
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From: Eric
Sent: Tuesday, December 18, 2012 3:55 PM
To: Deja Pinckney
Subject: Re: Artwork over the edge
Just wanted to see if everything was okay with the redo and the new piece would be delivered before Christmas as promised.
Thanks,
Eric
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Hello Eric,
You will most certainly receive your print before Christmas as promised. Once the print ships out we will email you confirmation. If you have any other questions please feel free to ask.
Sincerely,
Deja
Customer Happiness Team
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AFTER PHONE CALL ON DEC. 26, 2012 AND NEXT DAY DELIVERY WAS PROMISED
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On Dec 26, 2012, at 9:18 AM, «Deja» wrote:
Hello Eric,
I have refunded you $ 50 on this order that is late and has yet to arrive. It may take up to 5 business days for you to see this on your end.
The print will ship out today and you will receive FedEx tracking information later on in the day letting you know it has shipped.
If you have any other questions please feel free to ask.
Sincerely,
Deja
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From: Eric
Sent: Thursday, December 27, 2012 10:26 AM
To: Deja Pinckney
Subject: Re: canvas4life xxxxxxxx
Hi Deja,
I never received tracking info yesterday and have no way of knowing if and when the package will arrive today. Can you please forward me this info?
Thanks,
Eric
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On Dec 27, 2012, at 10:45 AM, «Deja» wrote:
Hello Eric,
I am sorry that you didn’t receive tracking information. I checked with the studio manager and it was not shipped out yesterday.
It should have been shipped out and he reassured me that it would be shipped out but it was not.
We will however ship it out today. I am so sorry for this inconvenience.
If you have any other questions or concerns please feel free to ask.
Sincerely,
Deja
Customer Happiness Team
From: Eric
Sent: Friday, December 28, 2012 7:35 AM
To: Deja Pinckney
Subject: Re: canvas4life xxxxxxxx
Once again, I never received tracking info. Can you please explain what the problem here is? This is becoming ridiculous and somewhat of a joke. It will be here today, right?
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On Dec 28, 2012, at 08:08 AM, «Deja» wrote:
This is your FedEx tracking number xxxxxxxxxxxxxxx
If you have any other questions don’t hesitate to ask.
Sincerely,
Deja
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Just tracked the package and its estimated arrival is Dec. 31, 2012 (Not Next Day Air as promised).

This company is awesome!!! I ordered a canvas photo of our bird that had recently flew over the «Rainbow Bridge.» We had Lucy for nearly 20 years. Within 2 days of my order I got a special email back not just saying that my canvas was on it’s way, but the email said that it was winging it’s way as we speak… that was an extra touch. The canvas was soooo lifelike and had me in tears.
I highly recommend this company!

I took some beautiful vacation photos this summer and wanted to have a couple of them enlarged on canvas. I did quite a bit of online price comparison before settling on
. I uploaded my photos, and took some time to play around with all their advanced photo-​editing options. They had tons of size options, finishing options, etc. I was very pleased with the fact that once you picked the size you wanted, none of the extras (i.e. upgrading from a 5/​8″ wrap to a 1 ½″ wrap or finishing it with a special matte) changed your final price.
Before I checked out, I decided to do a quick Google search to see if I could find any coupons (which, by the way, I did find a code for 25% off that saved me quite a bit off my final total!) and stopped to read some reviews before I placed my order. What I read on here made me very nervous. It seems like John and Dana both had terrible experiences with this company, and they almost convinced me to cancel my order and restart the process of looking for another vendor.
Well, I talked myself into placing the order anyway. It seemed like John and Dana both ordered in early to mid-​December, which I imagine to be a peak time for a company that probably produces a lot of rushed Christmas gifts at that time of year. Since I was more than a month ahead of the game, I decided to go ahead and gamble on it.
The website guaranteed delivery in 6 business days. I probably got mine in 3 or 4. And when they arrived, they looked BEAUTIFUL! They were everything I had imagined. I like the weight they carry… not too heavy to tear down your walls, but heavy enough to feel expensive. The colors were incredibly vibrant (especially important with water and sunset shots like mine). I was very pleased with the overall quality of the finished product. I can’t wait to give them as gifts!
The only thing I would do differently next time is possibly change the option I used for the side of the wrap. Since I ordered the 1 ½″ wrap, there were different options on how the sides would be created. I chose the «mirror» effect since I didn’t want white space and I didn’t want to lose any of the image itself to the sides. I’m not unhappy with the overall result, but I would probably opt for a «fade» effect next time. I think it would make the end result more artsy, and would draw attention away from the sides of the wrap. Just a personal preference.
I can’t vouch for everyone else’s experiences, but I would use
again for sure.

My husband and I took some seriously amazing pictures in Uyuni Bolivia. We have a nice Canon SLR and a polarizing filter. The colors in this location were UNREAL and the contrast, brightness and vibrancy in our photos was shockingly amazing. We wanted to display a gallery of large prints in our home but were nervous about the best way to do it. We didn’t want to lose any of the beauty of the raw photos through printing. We decided to go through Canvas 4 Life because of their satisfaction guarantee. We just received our canvases and they look fantastic! They really do the photos justice. It was really easy to upload photos and order the canvases. They have a great online tool that lets you make adjustments, crop, and visualize your print. They have tons of sizes and finish options, which many other sites do not. In addition, they were packaged really well and timely shipped. If you look online for coupon codes and cashback options (ebates, fatwallet, etc.) you can also save quite a bit. We would definitely use them again.

These are the most fabulous things I have ever seen. They do such a great job at bringing a picture to life on the canvas. I would recommend them for gifts for friends, family, students, teachers, etc. Everyone will love them.

Terrible, terrible, terrible. Disappointing order fulfillment and frustrating customer service from a company I won’t use again. My early December order of 4 canvasses arrived in about twice the time of the «guaranteed» delivery stated on the website. When the order did arrive, it wasn’t done correctly. Contacting customer service was a nightmare: nobody answered phones, and online «chat» closed with no contact. I finally got through via email and exchanged several emails with the customer service rep. The rep told me my order would be redone on ¹²⁄₂₃. I received my «redone» panel today, January 3, and saw that it was actually shipped on Dec 29 rather than ¹²⁄₂₃ or even ¹²⁄₂₇.
I don’t like being misled by a company, but I might forgive if the quality of their product was decent. But I can’t say that. The «fixed» panel doesn’t align with its companion panel — as a matter a fact, all 4 canvasses (which should form a landscape image) are misaligned vertically and horizontally. Half of them don’t have the mirror border that I specified.
In short, this order is beyond a mess. It’s too late for Christmas and STILL ungiftable to my boyfriend. Do I ever regret the 97 bucks I wasted here.

Wonderful.
So happy with my experience here… finally got around to doing something with our wedding photos, and the canvas prints of them turned out beautifully! The only thing is that when you make changes after your initially placing the order, you can’t see them… so you just have to trust the production dept with any changes made over the phone thereafter. I had no problems.
Great value for the money, very happy I chose them.

I decided to make a family photo a canvas opportunity to give as a gift.
I chose Canvas4Life to convert my amateur photo into a canvas creation.
It was easy and inexpensive… and the product came out very picturesque!
Shipping was fast… fast…fast…
The gift was a big hit.
I have used another sevice in the past… but think Canvas4Life will be my new vendor for such things.
I will need to play with the site a little more to see if it has the add’l services that will elevate the 4*s to 5… I’ll let you know.
BUT…if you want to upgrade a photo op to canvas — try it!