Riverstone Resort & Spa

Without a doubt, this place is über nice. If your into golfing or having a facial, this would be a great place for you. Amenities include: A lazy river, indoor pool, & gym. There is also an arcade that you have to pay to use (quarters)…and the front desk area has free coffee & an assortment of teas that is actually pretty good. I’m giving it 3 stars for a few reasons. For 1, we booked online & when we got here, the room we ended up with was 2 floors up, right on the end… by the road. LOTS of road noise & poor views. Not only does our balcony look out onto the parking lot & where you check in, there is not a single window that doesn’t look out onto a similar view. I get it tho, not every room can have the best of the best. The room/​space itself is very nice. It has a full kitchen setup including dishwasher which is a complete waste for us since we have no intention on cooking. There is a washer & dryer which was an unexpected plus. I will be washing/​drying my families clothes before we leave. There are 2 TV’s here & they are both pretty terrible. Both of them are small… like a joke for a place like this. The one in the bedroom needs to put out of its misery. The color is distorted & the sound keeps humming. For what it’s worth, I would shop around. This was our first trip to the area & the market here is flooded with places to stay. Next time we’ll try staying at «The Island» (might be «The Island at Margaritaville» it seems to be the place to be.

This was our first visit to Pigeon Forge and after looking at the online pictures of the different places, we chose Riverstone Resort. Online it was made to look luxurious and high end, which we were really excited for. When we first pulled up, we were excited to see that it was just off of the main strip and close to everything. The customer service was extremely welcoming and after we received our key cards, we were excited to finally see our room.
When we opened the door, the initial excitement was more of a «hmmm». It is true that there is a living room, balcony, full kitchen, large bedroom and a decent sized bathroom but sometimes size doesn’t help the situation. The dishwasher was still running when we walked in, there was an overpowering musty smell and it looks like our room was given a quick five minute rundown by the cleaning staff. Throughout the rooms with hardwood flooring, there were piles of dust, almost like the room had been sitting vacant for a month and was just opened up for the first time during the busy season. Under the tables, the chair, the couch, and the coffee table, there was dust, dust and even more dust. Exploring the rest of the room, we noticed how dark it was. Normally when you are on vacation, you would like a room to have a lot of natural light to liven it when you do happen to be in the room. The lack of natural light made our room feel more like a basement than a vacation stay.
When it was time to call it a night and we set things up in the master bedroom, there was a damp feeling to our room. The sheets, though they were dry, felt like they were heavy, old, and worn. The pillows… though I hate to say this in public, I have stayed at a $ 39 a night Super 8 motel in the middle of Nebraska that had better pillows than this close to $ 200 a night room. I would have been better off folding up towels, if we had enough towels, and pulling a pillow case over them to have a more comfortable headrest. None of the sheets or blankets felt like they had been changed since the last guest stayed there and that was troubling.
And now for the bathroom. This was what really made us want to stay at the Riverstone Resort & Spa. Online there are photos of this amazing shower that had two shower heads, and four spray casings on the walls, for an entire body experience. Maybe they used a model to take the photos, because our shower seemed to have been through a war. The tiles were offset, even with entirely different tile sets on the floor (maybe there was an issue and they had to re-​tile a portion of the shower floor and could not find the original tile set?). Oh well, piddly little things, let’s turn on the shower heads and casings to see how this works. Apparently water pressure was an issue and we did not get to experience the all body spray. Oh well, at least we can enjoy the river while sitting on the balcony.
Or not.
We had a nice visitor on the balcony, a wasp building a nest. The next day, he had a buddy. The third day his buddy had a buddy, who had a buddy, who invited his buddy.
We were on vacation and we were not going to let a sub par room distract from that. Pigeon Forge itself is a great town, and there is something for everyone. To take a positive note from this experience, the resort is very close to everything and having Teaster Lane a few hundred yards away made traversing the town so much easier (look at the map and you’ll see that you can avoid all of the main strip traffic by using Teaster, including the back entrance to the Island parking lot).
I was disappointed with our room but oh well, it was still a good vacation. We are Hilton Honors members and next time we’ll stick with the Hilton Garden Inn (which we would have done, except Riverstone had the shower and the spa, which made us choose them over HGI). There are a lot of positive reviews for Riverstone and I don’t want to take away from those reviews, this was strictly my opinion for our stay during the Memorial Day week.
Pros: Close to everything, quiet, plenty of wildlife (geese, birds singing in the morning and evening, wasps, large spiders), super polite and friendly staff, spacious
Cons: Cleanliness, poor lighting (both natural and indoor), worn or used bed sheets, dead pillows, abrasive towels, GROSS television remotes (bring a baggie to put on top of them), no breakfast or common area, disappointing actual room compared to photos online

This is a very nice place.
We stayed in the one bedroom
Living room-​kitchen
Full kitchen with stainless appliances. Fireplace. Pull out sofa bed. Little balcony. Flat screen tv. Lots of channels. Granite countertops. Ceiling fan. Small appliances like toaster, coffee maker, and blender.
Bedroom.
Comfortable king sized bed. Ceiling fan. Another flat screen tv. 3 dressers. Good sized closet
Bathroom.
Granite countertops. Room has either a whirlpool/​shower combo or a massage shower. Tile on the shower. Stackable washer and dryer. No coins needed.
Pool — gym.
They are in a separate building. Pool has a kiddie pool, regular pool and a hot tub. Gym is good sized with many machines. Both are open 24 hours which is real nice.
There is a lazy river but it wasn’t open during our stay
Parking
A few spots out front or a parking is under the hotel in the garage.
Spa
65 minute hot stone, mud, and hand massage was $ 125 and was excellent.
Rooms and property were clean and updated. Would stay here again and very much recommend it. No restaurant on property but you are right in the heart of the strip. 3 minutes away from Dollywood.

My husband and I had a therapeutic couples message at The Spa today. Stephanie and Mona Lisa were the bombs! Great experience and what a wonderful treat! We will do this again!

We spent our anniversary at the resort. It was very quiet and peaceful, yet teal close to the parkway. We hope to be back for future visits. The staff at check in and check out we very pleasant.

Love this place. Never disappoints. Rooms always clean. Decorated very nice. Love the lazy river. They need an outdoor pool. Indoor is nice but too hot in the summer months.

POSITIVES: This was our second stay at Riverstone, our first being about 3 ½ years ago, and same as before we truly enjoyed our 1-​bedroom suite. I love the efficient layout, the comfortable bed, great cooling system, fully functional kitchen and convenient underground parking. (Although the 3-​spot formation is tight and some of the inconsiderate guests took up 1 ½ spaces. Since parking isn’t abundant, management staff should warn against this practice with the threat of some sort of penalty.) The view from the 6^th floor was nice and Riverstone is in an excellent location; right in the middle of major attractions. Overall the unit was sufficiently clean and our needs were met.
NEGATIVES: While there were only a few negatives this time around I felt they were worth mentioning. The unit we stayed in is beginning to show its age and could use some repairs/​updating. Our closet doors could not stay on the track and continually flung outwards. They were difficult to keep closed and this was annoying. The chair was a bit tattered and stained so I had to turn the cushion over to sit on it. The couch looked relatively clean but that remains speculative. The carpet in the dining area was curled on the end and even though someone tried to tape it down I kept tripping over it. One of the ceiling fan blades was broken, but it still worked. The tub had a crack in it and the above head light wasn’t working. There were deep scratch marks on the floor, REALLY deep, dark marks that clearly need to be buffed out or something. There were many and varied bugs and cobwebs directly outside our entrance door. It appears that the outside is not really swept or cleaned and sprayed for bugs regularly. Not a big deal, but looks a little unsightly. This may sound like a lot of stuff, but really they were pretty minor in comparison to our overall satisfaction of the unit.
Overall Riverstone is very nice and we would definitely stay here again. I slept well and I enjoy vacationing here. I would suggest renovations and/​or furniture updates on at least some of the units due to wear and tear. If that won’t or can’t happen, then a reduction in nightly rates would make up for the lack of «luxury» appeal.

Staying at the resort over July 4^th. The 2 bed 2 bath condo was clean and very spacious. The location couldn’t be better as it sits just off the main parkway so you avoid hearing the traffic. The free coffee in lobby is always available and delicious (and I’m a little picky when it comes to coffee). The beds are very comfortable.
The lazy river was a little disappointing for the kids and the game room was really expensive.
Overall I would definitely stay here again.

You’re paying more for the location than the hotel. Newer hotel, large, nice suites. Poor room cleaning for the extra money they charge– hairs found in beds/​tub. Poor amenities, small pool, hotel and lazy river for the amount of people. Definitely spend a little extra money to get the river view, much larger balconies.

Rude, rude, rude. Want to book a blowout spa weekend for myself and friends. Why won’t they help me? Why is it so hard to get people to take your money?

This resort was great! Very clean and spacious. We had a 2 bedroom, 2 bath. Loved having a washer and dryer in the unit with 3 small children. I would definitely stay here again.

I am reviewing the spa ONLY. We did not stay at the resort. I had an hour massage over Thanksgiving week 2014. The spa it self was clean and appealing. The massage I received was awful and possibly one of the worst massages i have had. I indicated I wanted most of the massage for my shoulder and back as that is where I have the most trouble. The massage therapist started me face up which is where i spent most of the massage, well over 50% of the time. Once I was finally able to turn over to have some back work done it was the lightest pressure, it was more like a caress than anything. I know I was not paying for a deep tissue but that was weak. Would not recommend getting a massage here unless they discount the rate.

I stayed at Riverstone Resort & Spa over the 4^th of July, and it was great! The condo that we stayed in was very spacious, and it was clean when we arrived. We had a great view of the golf course as well as a screened in balcony. They had complimentary short massages when you checked in, so I was immediately a fan. I never made it to the pool or the lazy river, so I can’t speak to their cleanliness. The only down side for me was the amount of traffic on the surrounding roads. It made it a bit difficult to get out and about. The upside to the location is that you can easily walk to several restaurants as well as a park (they had a free concert that weekend!). I would definitely stay at Riverstone Resort & Spa again!

We just spent a week at the Riverstone Resort in Pigeon Forge and there were bad and good things about it. My immediate reaction to our room was that it looked way smaller than it did in online pictures and we had a terrible view overlooking the parking lot, lobby, and the cheaper hotels across the street, plus the balcony was too small. They cannot guarantee you anything, such as this, so if you think you are getting a room with a great view like in the pictures that you see as I did when I requested one, then get ready for disappointment. There is a small flat screen in the living area and the bedroom doesn’t even have a flat screen it has an older, boxy tv. When we saw there was a game room in the pool building, we were stoked, but you have to pay for anything in there, which was also frustrating. Like someone mentioned before, we did not receive any complementary shampoos, and there is a noisy street right next to it. We paid $ 200 a night, so for that price it is easy to become frustrated when things aren’t wonderful. On the positive side, the bed was comfy, it was clean upon arrival, the jacuzzi bathtub was wonderful, the indoor pool was heated and clean, the kitchen was handy to have while on vacation, and it was close to Gatlinburg and Pigeon Forge attractions. Even though I was upset at a lot of things due to the price, I had a great time and didn’t have any major issues. I would either stay here again next time or opt for renting a cabin instead.

We made a reservation here, and we were very excited. We liked the reviews we saw, and we were looking forward to a relaxing weekend trip away. Something came up and we wished to change our reservation five days before our arrival to the following week. They had a stated cancelation policy of seven days, but since we weren’t actually canceling the trip, we didn’t think this would matter. It did. We were informed that any changes to the original reservation caused a charge of one night’s stay to be applied ($ 134). We travel frequently, and this is the only time in ten years that changing a reservation cost $ 134. I recommend staying some place with a more realistic policy. If they must, essentially, «steal» from potential customers to make a profit, my guess is that they are not a caliber establishment anyway.

Spent a little more than usual as a Christmas present to each other and to introduce our «daughter by marriage» to Dollywood. Wow! The 2BR condo was huge and boasted screened porches with tables and four chairs on each side, but of course late December was not the time to use those! Living room had a fireplace with gas logs on a timer, pull out sofa bed, separate leather couch, enormous arm chair with ottoman, flat screen TV with DVD player and a game/​coffee table, as well as two sofa tables with lamps. Full size dining table with six chairs, and the kitchen was huge with granite and modern stainless appliances. Both bedrooms had king-​sized beds. Master had huge walk-​in closet, double sink bathroom with walk-​in tiled shower and Jacuzzi tub. 2^nd BR closet was fine as was the full bath. Well-​decorated and very comfortable. Huge indoor pool, spa and fitness room. Parking is underneath the building and covered. Our son and daughter-​in-​law had to park in the alternate lot which was very close. Our only regret was that we could not stay longer! We will be back!

This place is clean, when you get there. Rooms well sized, great kitchen. Of course, being a resort and spa (it’s in the name folks!) I expected my room to be clean and new towels each day. Silly me, this is «condo» rental, cleaning is not included AND the kicker is I have to pay a cleaning fee when I leave!
The furniture was worn, saw someone else complain about that. Very very bad for a resort to have chairs with holes.
Staff tried to be nice, but either they didn’t really want to help, or the were not empowered to. We had an interesting personal situation, and though they sympathized… Nothing to actually make me feel better.
And the lazy river is a joke. Pictures online look great but please, it is so tiny it is just really silly.

I saw all the pics online before i stayed, the place looked gorgeous, i arrived and it basically is a set of 3, 6 story buildings. When going to my room on the 6^th floor i walked past many units which have built in screen porches at the front door which gladly showed off folks dingy patio furniture. Looked very much like a older/​rundown timeshare to me.
Once i got inside i was happy to see hardwood floors but my happiness ended quick. The TV in the living room was very small and cheaply mounted to the wall, felt like it was going to break off if I moved it to much. There was a gas fireplace with a timer that was kind of cool but i didn’t use it. There also is a kitchen that serves its purpose but again, i didn’t use, i was just staying a couple of nights by myself.
One of the biggest turn offs was when i turned the lights on in the living room i noticed the furniture’s leather and upholstery was wearing away, it looked very bad and told me things have not been kept up well.
The shower was nice and large and they offered a couple complimentary soaps but no shampoo or anything like that, i know suites typically don’t have that but at the price i paid to stay i was hoping to get lucky and find some shampoo, no such luck though.
The patio overlooked a parking lot and small stream, there are chairs on the patio but you can barley fit one person outside the patio balcony is so small.
All in all i think my 75 year old parents my like this place but i wouldn’t stay here again, i would take a Hampton Inn any day over this. For the amount of money spent here to have furniture failing apart and TV almost falling off the wall, no thanks. Plus it just smelled «old».
Just my two cents, the staff were courteous as well but just very outdated and worn.

We stayed in a 3 bedroom condo with our 2 kids. It was better than we expected. Nice clean rooms. Property well maintained. We would stay here again in the future.

Let me start by sayng the beautiful well-​appointed cabin, the front desk personnel, the lazy river and all the amenities are five-​star. If that’s all you care about please consider this place a five-​star and don’t read the rest. However unfortunately that’s not all that counts to me.
I was headed to McGhee Tyson ANGB for work and some friends wanted to come along to visit Dollywood and found RiverStone online. They wanted to stay in a real cabin for the full Smoky Mountain experience and this seemed like the perfect place.
When checking in the front desk told us that the cabin was located at the end of the property, which is exactly what we wanted. We drove out there and noticed that although it’s the end of their property it’s pretty much on the same plot of land as two cabins right next door on the same gravel road.
The cabin is beautiful, large, and very clean. The full kitchen had more items to cook with than we could use and the rocking chairs and swing chair on the porches were fun. There is a lovely river right across the gravel road which makes the whole scene picturesque. The cabin is fantastic, although the location we noticed wasn’t as great as we thought as people regularly drove by on the gravel road. It’s not a busy road, but it’s not empty either. Ok so we’re not out by ourselves in the wilderness, but that’s alright, the cabin is worth it.
However at 7:30 the next morning there was a lot of obnoxious loud noise. Look out the window to see a trash truck emptying massive trash containers maybe 20 feet from the cabin. That would make sense why people would drive past the cabin on the gravel road — they were dumping their trash into those containers? Anyway that lasted a bit and we figured we were done with that noise for the week, but not so, two days later at 8:30am the trash truck was at it again.
I’m one of those folks who like to sleep in when I don’t have to get up early and unfortunately I’m not much of an early morning person so this whole trash truck thing didn’t work for me. Although the cabin was really terrific in itself there’s no way I’d stay here due to the noise and proximity to the other cabins.
So I’m torn here as far as rating goes. The front desk personnel, the lazy river, the pool, and the cabin are all five stars. However this was not a cabin in the woods or any other such thing, and the noise level — although not constant city noise — certainly wasn’t welcome. Because of my dislike of the noise I would try to find a different cabin that is more secluded or just on a quieter road and hope that it would be as nicely appointed as this one. Or maybe if I don’t want to do the cabin experience I’ll try one of their condos and it will be quieter.