West Coast Plumbing & Air

Exceptional customer service. Tech was due in 3 – 4 hours and he showed within the time we were told. The tech that came out was thorough and explained in detail to us what the problem was with our air conditioner. We needed a new part. He installed the part and completely satisfied. Ive also seen West Coast contributing it in the community. That is so awesome. Exceptional Company! Highly recommend and we will use West Coast for any future plumbing or air needs.

I’ve used them twice now. Once for a plumbing problem and once for a heater problem. I was very satisfied with both visits. Each time I called them in the morning to get them to come out. They were at my house within hours. Fixed the problem quickly and for a reasonable price. I will definitely use them from now on.

Started using these guys in 2013, and I was really happy with them. Great diagnostics, and very conscientious of spending. Recently, I have had some mixed results. One example, I had them look at a unit. They said it needed to be replaced, and they would not consider repair. I was skeptical, so I called another company. They repaired it for under $ 200, and months later it is still working. Obviously someone can have a bad day and misdiagnose something; however, this has happened twice in the last year. I would definitely use this company again, but I might get a second opinion, as my confidence is not 100%.

I’m totally shocked this company has so many good reviews. Tonight I called them because my shower was gushing water even when it was on the off position. I called west coast and the gentleman that answered gave me an estimated time of 60 – 90 minutes. It is now 3hrs later and still nobody has came or called me. I proceed to call them and the same gentleman that answered the first time tells me his tech is busy and maybe I should call back tomorrow. I ask him why didn’t he call and tell me this earlier and he tells me it’s not his fault his tech is busy. I’m pretty sure they advertise as 24hrs. I could be wrong! I’m pretty sure if I was a man he wouldn’t have been so rude to me. So my opinion look elsewhere

My experience with West Coast Plumbing was great. I had been wanting to replace one or both of my toilets, but couldn’t decide. When Jim came out to give me a quote, his suggestion on what to do, both saved me money from my original plan AND I am much happier with this solution PLUS he was able to do the work that same day. I would highly recommend West Coast Plumbing to friends and strangers alike!

24 hour service my foot. Did not speak to a live person. Left a voice mail and did not hear from them.

AC went out in my rental property after business hours… Didn’t want my tenants in the heat so it was either an 24 hour service or a hotel. I looked up business that were «open now.» Called several places and this one called me back within five minutes and had a guy in my area that could be there in an hour. I wanted to check w/​an old friend (A/​C guy) first and John was super cool about that, no irritation or pressure. I called back to go ahead with the service and had a guy there within 20 minutes. Steve, the tech, was really nice, worked fast, and honored an online deal without me needing to jump thru hoops. He gave my unit a look see, and even though I have never had it serviced he said it was good to go and recommended a DIY I could do in 6 months. Didn’t try to sell me anything extra. Would definitely recommend!

An outstanding service experience with West Coast! Our AC had been doing «false starts» and wasn’t always turning over. I scheduled a time (between 3 – 5) and received a call from the tech, Rob, saying he could come early! How often does that happen? I couldn’t so he still came promptly at 3 pm and went to work: 10 mins in he’d diagnosed the problem, gave a price and fixed the issue in less than 45 mins! One that another company in town had «fixed» and charged much more about a year ago, without resolving the problem. Rob fixed it in short order and at a very good price! I highly recommend these guys!!!

Rob, the lead technician, did an excellent job fixing the leak and coil from our ac unit! Professional, quick and efficient. We even priced around and West Coast was by far the best price we came across. Definitely recommend!

This is a great company! The plumber who came is John and happens to be the manager too. I have to say this is the best experience I had. We had no cold water for about a yr. John fixed the issue and cleaned out the calcium build up internally. Most plumbers would replace the parts and up charge you with the parts and labor. He actually did not charge me anything because he was a little late. I honestly did not expect that. I am sure to call this company again for my plumbing issues. You all will not be disappointed by calling them.

I have called this company before. Moises came out & he was knowledgeable & professional. I called them again yesterday because I suspected the freon was low in my A/​C unit. John asked me if my filter was clean & I appreciated him asking that before just coming out for a repair call. He offered to come out yesterday. I appreciate his quick response. I was just talking to someone this week that had to wait several days for someone to come fix their A/​C.

It’s July in Phoenix, so of course our A/​C goes out. They say it’s hard to stop a Trane, but they haven’t met mine, it’s been down a lot and it’s only seven years old!
However, the silver lining to this cloud is West Coast Plumbing & Air. I called them this morning and someone was here in less than an hour.
They were professional, courteous, and they knew what they were doing. No one has ever got our unit up and running so fast.
They earned a customer today and my respect!

We had several issues we wanted a plumber to look at. I called WCP and set up an appt for first thing in the am. David texted me saying he was on his way, as scheduled. He arrived and within 15 min had assessed all our problems and had given us potential resolutions. Fortunately, we only needed him to fix our hot water heater and he did that within 30 min, even having left to pick up a part! David was super friendly and very knowledgeable. I will definitely use them again for any future plumbing needs. Thank u David!

I have used this company several times and have always received excellent service. My most recent call was for a leak in our soft water system. Moises came out to the house within 2 hours of calling on a Friday evening. He fixed the issue quickly, explained everything thoroughly and gave me options on proceeding forward. It was such a relief to have the problem fixed in such a timely manner. It’s great to know that West Coast Plumbing & Air is available when needed and always come to the rescue with skilled technicians.

I am a REALTOR® and 2x now this firm has been able to solve a plumbing or a/​c issue for my clients before close of escrow. The service was prompt, the technician was courteous. I’m very satisfied and more to the point, so are my clients.

Great customer service! Our water heater went out and David B. was super prompt at getting out to the house the very same day we called, we were given a 2 hour timeframe of arrival and he was there within the first 15 minutes of that time! He was very knowledgeable and friendly, and even mentioned the coupon on their website that we could print off to save a little off the cost of our new water heater. Honest estimate, good pricing. Highly recommend!

What great service by Dave. They got out to my place within a couple hours. We’re on time, kind and courteous. He fixed the problem w the toilet quickly, checked out the rest of my lines in the front yard and charged me nothing. It’s service like that which assures I will use west coast again. Thanks!

West Coast Plumbing is a Great Air Conditioning and Plumbing Company. I have used them on two occations, and the repairs and water heater replacement cost less than I expected.
Robert the technician is very friendly and does quality work. The owner john is very easy going. I would recommend West Cost Plumbing and Air to my friends and family.

I had a particularly bad experience with West Coast. Not because of the level of customer service — they respond very quickly to your calls. They are incredibly courteous. I am writing a poor review because of the low quality of work provided and what appears to me to be a lack of integrity in the bidding process.
They responded to our facility at a point when our air conditioning had shut down entirely — our front office was stifling. The prognoses they provided was poor at best — we had air conditioning units that had reached their last leg and would cost thousands to get operational. We had hours to commit to spending tens of thousands to replace our air conditioning units or risk having to wait.
We called some industry contacts to get a second opinion and realized that 1^st the quote that we were being provided for new units was egregious. The competitive quote that we received was 40% (that is a 4 followed by a zero) lower to install the same equipment (a savings of over $ 6,000) if the units did in fact need to be replaced.
2^nd — the technician that reviewed our units found that the real issue was poor air flow from a ten dollar filter, and a few minor repairs (saving us nearly $ 15,000 — and he guaranteed the work). His prognoses — our air conditioning units would last for years with simple yearly maintenance.
The most disturbing part of my experience with West Coast Plumbing was what appeared to me to be deliberate actions to force me to purchase new units instead of honestly servicing the units we have. Our main unit was iced up — air flow needed to be unrestricted (changing the filter) — they didn’t check the air flow but instead just pulled the breaker out of the unit and left it unplugged — told me it would be thousands to fix it and that they couldn’t guarantee the work. When the other tech came by he plugged it back in and the unit instantly started pumping cold air. Replaced the air filter, and what do you know we saved $ 8000.
In addition, on the same day that they came to our facility, a mysterious Unilocal review shows up on the site from another Unilocaler named Keith R. praising their services. I have asked Unilocal to review this — when they do and notify me that the review is legitimate, I will modify this part of my review. Until then, my recommendation would be to go to a different company.

Living in Phoenix it’s important to have an AC company you can rely on, and West Coast Plumbing & Air is that company. I used them this week for the first time, and it was a great experience beginning to end.
I scheduled a routine maintenance check to make sure my old AC will be ready for another hot summer. The technician was on time, very friendly and knowledgeable.
To my disappointment the unit needed some new parts (disappointing but not a surprise since the unit is 12+ years old), and the tech took the time to show me the parts on the unit and explain everything in detail.
When we started talking about the price for the parts, he had everything in his book, which means they’re not just setting prices as they feel like it — the prices for every part are outlined in their binder. No nonsense & no price gouging, I like that.
The tech had to go pick up some of the parts but came back and finished the work same day.
I will absolutely use West Coast again, and I would recommend them to anyone needing AC or plumbing work!