Wedge Vee Dub

Had been with them for over a year when they services my vw bug one time and I got it back the next day with a huge crack in the windshield and a nearly empty gas tank when I had filled it up the day before. I didn’t notice the crack until I started driving away and I called them on my way home. They admitted to cracking my winshield and said they weren’t going to replace it that I had to. Never went back and they lost a good customer.

Brought in my 1973 VW Super Beetle which I aquired from a family member. It was in fairly good shape I needed a once over since it was stalling a bit and leaking oil. Chris and Paul are awesome and explained each item that I needed for repair and what items I could hold off and repair at a future date. Chris kept me abreast of the repair process and had a few suggestions for items that needed to be repaired. Goodness the car is 40 years old and I knew that it needed a few items. They completed the car on time… and not more oil leak or stall’s. This will be the only place that this Bug will be going for any work. They even told me of the closest independant DMV office to get the car registered. No more State of AZ DMV of me… Thanks Chris and Paul you have a customer for life.

Bought my first bug the other day. I am unfamiliar with it right now. First, I got there, and the guy I spoke to on the phone was talking to another customer. NO PROB! I have no prob with that, just ACKNOWLEDGE ME and tell me «I’ll be right with you» Don’t act like I’m not even there. Finally, a nicer guy comes out and helps me out and looks at the bug which was in their garage for service about 2 weeks prior for points adjustment. HE ASSURES ME that anything he finds that is minor, he will fix for free due. Turns out, the vehicle ran outta gas. Like I said, I am very unfamiliar with this car and the gas guage on it is confusing, so yeah, it’s stupid to run outta gas and bring it in for service, but it is what it is. THEY CHARGED ME $ 77 to adjust points that they adjusted 2 weeks prior and on top of that, the guy in the office started talking trash about the guy that sold me the vehicle when I went in to pick it up. When I drove it home, the THROTTLE CABLE broke. Common occurence in this vehicle, I am told, but I find it suspicious. After all the crappy service I got there, I suspect that they may have tampered with my throttle cable to get it to break easier. 2 guys were real nice there, Big Willy and some other guy, not sure his name. I gave Big Willy the customized plate that came with the vehicle cuz he collects them. Still got the shaft in my opinion. Why should I get charged for points adjustment that was performed there 2 weeks prior? They sure don’t know how to win a loyal new customer, that’s for sure. I KNOW they stiffed me, but Oh Well, LESSON LEARNED!
Got the BBB response today. That’s right, Chris Maxey, I was a 1^st time customer. I am also a LAST TIME customer. That vehicle was in your shop 2 weeks prior, different owner but that just proves your work is SHIT!