Waterbed City & Bedroom

If ever you must feel like an alien that just walked this planet you must go here! The man there seemed to just not understand one word we said. No questions were answered and he walked right behind us the whole time not giving us the sense of «welcome» Very annoying and very unprofessional. Will never take my business here ever!

It’s unfortunate that this is the only place I’ve found in town to purchase a waterbed. I called on Saturday to ask how late they were open, he said, «what do you mean?». I said, «what time do you close?». «We’re wrapping things up now.», «so you close at 5?» «Yes we close up early today» «ok, what time are you open tomorrow», «um, uh, 11−5».
So I walked in Sunday with my family and noticed that the lights were off and just a lamp or 2 were on. The gentleman asked how he could help we just came to see your waterbeds. So he stayed in front as we tried to look. We did ask a few questions and seemed he did not understand English as he never answered any of our questions instead gave us random responses. I told him we’ll look around and tell you if we need something. He stayed close behind us. Then he told my son «please don’t touch the beds so I won’t have to redo them.» Our whole visit lasted less than 5 minutes and we didn’t even see half the beds.
Unfortunately I will not be back since he doesn’t understand English and is quite rude.

Went today to see what was available in the waterbed world. The sales staff was extremely helpful & definitely has the best selection in the state. Things in the store were a little dusty, but salesman was extremely helpful & informative. I wasn’t sure if we ordered anything it would be ordered or given directly from the store. I’m not sure if things in the store are even available to purchase anymore. Overall, it seemed they are the most informative in waterbeds. If we purchase we’ll definitely purchase from here.

Last month my wife and I went to Waterbed city and furniture to shop bedding furniture for our condo in Scottsdale. We freely browsed the store with no pressure and then explained our needs. The staff were quite attentive, courteous and knowledgeable and helped us to select the right bedding furniture. Their price was even lower of the same in the internet. They delivered our furniture on time and set them up in our house and even happily rearrange them a few times until my wife was satisfied. They cleaned up and hulled away the boxes and derbies. They called us next day to check if we were happy with the furniture and their service and remind us that they are a phone call away if we have any issue. My wife and I are very happy with Waterbed city and furniture and we sincerely recommend them.

I thought it would be better to buy a waterbed from a local business in case of warranty problems so I went to Waterbed City. They keep odd hours so it took me a couple of trips to find them open. There prices were considerably higher than on the internet but I thought with shipping and all it wouldn’t be to much more. Don’t be fooled you pay through the nose at Waterbed City. Everything about the place from the sales people on screamed don’t do business here but I did. The next day I really thought it over and realized I had paid to much and called to say I wanted to return it. I was informed that I could not because anything reduced in price could not be returned. That is not how their return policy on the discount policy was explained to me. Now I am having a problem with what I bought and you guessed it-​I have to deal with the manufacturer directly.
I don’t recommend doing business with this merchant. I should have known better. Profit from my mistake.