Wagner Pest Solutions

Service for Termite. Tech was on time and very polite. Felt comfortable having him in my home. I will use them again for all my pest control.

The customer service we have received from this company so far is bad. We originally had our first appointment scheduled on ⁶⁄₁₅ between 9am-​3pm. I was told by Toni/​Tony (it’s a female) on ⁶⁄₁₂ that we would need to be out of the apartment during this time frame and the job would get done. My family needed to schedule and plan ahead of time because we have pets who cannot be exposed to the pest spray.
We came home at about 3:15pm on ⁶⁄₁₅ thinking the service was over. There was no note and no sign that anyone had been there. I called them at 3:30pm and asked if the exterminator had been there yet. I was told by a male this time answering the phone that the exterminator had been busy but he was on his way right now. I confirmed we were leaving. We were not told to wait or leave the door unlocked.
We stopped by the apartment at 6:50pm to check the note on the door to see when the time frame was so we could prepare to come back. Instead, there was a note saying the spray guy came at 5:30pm and could not get in, he didn’t have a key and no one was home to let him in. Also written was call later to reschedule. We had wasted a whole day coming back and forth from Phoenix, wasting gas and time, as well as money because we couldn’t be in our house to cook.
So ⁶⁄₁₆ about 10:40am there’s some guy at the door saying he’s with Wagner and he was here to spray. We tell him that we can’t do it because we can’t take our pets anywhere, we had to plan ahead for this. He said that was fine and said call Wagner to reschedule. We tried that but was told to call our apartment office to have them reschedule.
So today ⁶⁄₂₂ I wake up at 8:15am so I can confirm we are on the list of places that will be sprayed. I called at 8:32am and was told by Toni/​Tony that she can’t tell me that I needed to call my manager. She was pretty rude and yeah, it’s early in the morning, but you don’t need to sound like YOUR CUSTOMERS are bothersome. I didn’t even tell her what apartment complex I was in or my name so she must act this way with other customers.
So I’m not happy with this current experience of Wagner Pest Solutions. You guys are the ones getting my apartments money so I would wonder why you would treat people calling in like this? And I feel like the experience for ⁶⁄₁₅ was a run around. Thanks for wasting my time.

They were over an hour late and didn’t tell us when they left, so our pool gate was left open and unattended. Work was fine; customer service wasn’t.