Toys R Us / Babies R Us

I had fabulous and outstanding customer service from the majority of associates here today! Their very busy here. Just be patient and kind and they will help you out.
First off, we forgot one bag at the register and they put it off to the side to hold it. They could have just put the items back if they were dishonest. But no, I called and described the items and they had the bag waiting for me when I went back! Yeah!!!
And since I discovered a few items cheaper somewhere else, they happily helped me with a price match! Yeah again! I will definitely be back! Thanks for a great Christmas shopping experience.

Went in last week to put ps4 on layway and the associate that helped me asked if I would like to purchase their extended warranty for an extra $ 100. I was on the fence about so the associate told me of I had to send the ps4 to Sony for any reason they would charge me $ 150. I agreed to add it on cause it seemed like a no brainer. I called Sony the next day and was told that was a farcical statement. I called Toys R Us and the manager said I would have to pay for the insurance than get a refund. The ps4 will be the last thing I purchase from the store!

Very nice. Asked if I needed help by one and was able to ask for something from another employee. Extra counters opened when line got long. Baby and kid stuff made shopping a breeze.

Customer service here is miserable. It is the only one even remotely close to me so I am forced to use it if I need to go to a toys r us. They have screwed up on at least 2 orders that I had to get for in store pickup only. There was no recourse from the store only that they would have to reorder and wait again. I wish there was another one to go to in my area

Things to know when shopping here for baby:
Because it is not a full sized Babies R Us, certain items may not be available, or not in stock. (If you need variety, I highly recommend the Mayo Blvd. location)
For instance, this location carried absolutely no newborn diapers in the large count boxes (i.e. about 144 diapers), regardless of brand. However, the staff as well as the very helpful store manager Mike double checked their stock and even offered a discount on my total purchase since I was unable to get what I needed — or to use this fabulous coupon I had. Mike did explain that because this is a smaller Babies Store, they won’t carry everything the larger ones do. He was very forthcoming and made sure to tell me that he would do everything he could to make sure I left the store happy that day.
As for things to know specifically about the Babies R Us/​Toys R Us brand…
You will pay more for just about everything here, but not if you sign up for their free Rewards program, which not only earns you points towards $ 5-​$ 10 off purchases, but you also get coupons and notifications about their in store sales and specials. When you are a new parent, saving money on baby items does become a priority. For example, I saved $ 35 the other day because I purchased baby bottles that were on sale for 50% off, diapers with a $ 10 off coupon, and cleaning products and breastfeeding items at buy one, get one 50% off. When the average trip to the baby supply store costs me about $ 100, shopping when there are specials and incentives does go a long way.
Why shop at Babies R Us?
One product they carry that nobody else does (not Target, not your local grocery store, not Trader Joes’…etc…) Babyganics. I swear by their cleaning and baby skin care products. From all purpose cleaner to hand wash to baby body wash, their line of products is the best thing for you and baby. Their products are non allergenic, alcohol free, fragrance free (but even those smell clean!!), artificial fragrance or dye free, no parabens sulfates phthalates or triclosans.
Whereas your local Walmart or Target may carry a couple brands of breastfeeding supplies, Babies R us gives you a dozen choices where other stores give you two. It goes for virtually anything baby related — I love the choices and the variety, which cater to every shopper and taste.

Terrible service. Clueless at the baby registry counter and rude manager, Mike that smokes cigarets out front of the store. Wish I could give them 0 stars. Pretty sure they ordered the wrong chair and then lied to me and never put it on my registry like I asked. I’m going to another location to try and figure out the mess this dumb place got me into. Too much stress for being 7 months pregnant. :(

I have been to number of Toys R Us in the valley and this is by far the cleanest and have the best customer service with every visit. Everyone is super nice and helpful so kudos to the staff!

Have done Black Friday shopping here the last two years, both great experiences although last year staff was more knowledgable the this year :) store was clean and organized and has brought me back for all my toy needs :)

The 5 stars are for the service provided by Jay. Very helpful and went out of his way for me. He also told me about ecommerce site. Tumbs up Jay v

Looking for pak and play for a baby shower I was going to. Staff was helpful and I found what I needed.

This location is a combo Toys R us/​Babies R Us. The left-​hand side of the store is the Babies R Us.
This opened I believe early in the spring of 2012.
We registered here for our baby shower but found it was lacking a bit in selection, so we were able to finish up at the larger Mayo Blvd location. This babies R us doesn’t have the little gift wrap section where you can choose their complimentary wrap by the way.
Toys R us side is great. nice selection, neat and tidy.
For the moms, there is a changing table in the womens rest room, as well as a nice mothers nursing room with a sofa and changing table, stocked with wipes and disposable covers. Hooray!