Think! Graphic and Printing Solutions

If I could give them a 0 star I would.
First off let me say I’m a computer savvy tech guy, for a living. After I got my cards designed by the guys from
I googled other local print shops and found this website that had me enter a zip code, offered same day order processing if i order before 4pm. I did. That was my only deciding factor to chose this guys from Think Pro to do magnets for me because the website wasn’t that cheap. At checkout it said that my order was going to either be delivered to the Phoenix location shop or my home. — I thought strange why either… Right? And my delivery was about 3 business days.
It appears (although they deny it) that they get their work outsourced and third party websites offer their own deals to get the orders in and then pass them on to appropriate vendors across the cities… They also denied this, but like I said I’m not idiot and that’s what the website stated and it wasn’t their website…
It took them 1 week to start work on my order.
And another 3 days for it to be ready?! For pick up! Not even delivery. The service was bad when I called and emailed and at the location when I went to pick up there these two dirty looking, I don’t know what to call them… skaters type who didn’t really help just hung out and pointed to orders. JUST OVERALL VERY UNPROFESSIONAL.
I honestly wouldn’t recommend them.

Had a rush job for some custom gear for our website launch. These guys killed it! Awesome team, super knowledgeable and helpful. And the quality of production is the best I have used in the valley. You have a new lifetime customer.
Kolby

I was impressed the way Think! valued my business! I had called them the same day I needed a project completed and they fulfilled my urgent request! Everyone was so fun and friendly at the Tempe location. I will definitely be using this company frequently! The drive from the Westside to Tempe is worth it in every way! Thank you guys!

This business doesn’t follow up. The absolute worst thing a company can do is completely ignore emails or phone calls. My experience with this company was just that. If you don’t have the balls to reply, no way would I do business with you.

I’m going to start this out by saying I will update my review as I go further into the process (since I didn’t originally order the shirts). BTW this is the TEMPE Location.
My boss ordered t-​shirts for a function we will be taking part in next month. She ordered them early enough that the shirts shouldn’t look as though it were a rush job. First, they didn’t tell her that they weren’t delivering (or shipping) the shirts. When the shirts were done, NO ONE contacted her. She had to call to find out the status. Then when she went there to pick up the shirts they couldn’t find them :/​
I have been ordering t-​shirts for well over 10 years for a company I worked for prior to this one, so I know the right questions to ask. In my opinion, when ordering female shirts, the customer should always be told if the shirt runs true to size, smaller, or larger, than normal. Whoever helped my boss did not tell her the female shirt sizes ran smaller than ACTUAL size. So when I order a 2XL I expect to at least get the shirt over my head; this was hard to do. My 2XL fits like a large. Sure the top portion of the shirt pronounces my curves, but the bottom doesn’t even stay down (yep, it rolls up). My fault for being fat, sure, but when I order a t-​shirt in my size, I expect it to fit.
The screen-​printing left some kind of splash mark on both the front and back of the shirts which is now burned into the fabric. Please don’t get me started on how crappy the logo looks.
NOW, since I’m taking this over from my boss (just today) I have called Think! and left a message for Jessica to call me back. I told the man on the phone I was terribly unhappy with the order we received. So instead of asking me what was wrong, he took a message, and I’m now waiting for her to call me back. Of course, I am also now on the lookout for new vendors to provide quality shirts with quality screen-​printing. I highly doubt I will continue with this one.
10÷24÷14 Still no return phone call from Think!

Quality service, good price, fast service.

I took way too long to write this update and that was very irresponsible of me. The company gave me the sweatshirt I ordered free of charge and was very cool about it. While my experience may have been unsatisfying the product was exactly what I asked for and has since stood up to the various abuses that I have put it through. These guys deserve a chance for sure, but if there is a time table make sure you get it to them early.

I needed a bunch of shirts made for a bar crawl and really had no clue what type of shirt and color schemes to use. Everyone at Think! was really helpful and made the process extremely easy. I would definitely recommend this company to anyone that needs printing done.

I have been using Think! Graphics now for over 4 years and they have been instrumental in the growth of my business. They rebranded my company, built a tremendously impactful website, and printed high quality products. I have outfitted over 500 clients and athletes with their t-​shirts and high quality is an understatement.
Their on-​time-​delivery is great, which is something I have had issues with with a lot other print companies, and they offer very competitive pricing. What I am most impressed with is their ability to enhance every project I bring to them. Their main focus is not on the delivery of the project, rather how they can maximize the impact of my projects. This personal commitment to the success of my business is what separates Think! from their competitors.
Lastly, Think! has a fun and friendly business environment that makes the process enjoyable. Their team is very personable and even has a «customer service» black lab dog greeting customers as they come in! I strongly recommend Think! for all your business needs.

I do everything I can to support local businesses. When I was in need of simple stickers and business cards I chose to patronize Think! They are local and are within a ½ mile of my home.
Day 1
On Wednesday1/​29/​14, I took my small project (another local start-​up) to the Phoenix location. I spent about 20 minutes with JD discussing the project and felt positive that I made the right choice. He said that he would get back to me with a quote and the project was no problem for them. He also reassured me that he had all of the information needed to complete the project.
Day 2
The morning of Thursday 1÷30÷14, I had not heard from JD or Think! I called to inquire about the quote and JD was not available, so I left my number and requested a call back. Later in the day I called back because I had not heard from JD, or anyone that could provide the simple quote. At that time I spoke to JD and he said, «Yep, we’re almost done with everything and I’ll have it to you soon.» I did not hear back from JD or Think! via email or phone.
Day 3
By noon on 1÷31÷14 I had not heard from anyone, so I called again. After my request to speak with JD again, the employee that took the call did not know he didn’t put me on hold and I heard, «Blaine? I’m trying to remember who Blaine is.» At that time I was hung up on. I called the Tempe location for help on the quote and they told me that they would contact the Phoenix location to inform me on status of the quote. The employee I spoke to (wish I remembered her name), told me to let her know if I did not hear from JD today and that the Tempe location would take care of the request if needed. Unfortunately, I was not able to contact Tempe before the location closed.
I will now be completing the project myself and taking it to a Staples or Office Max big box store for printing. I wish I could have given a 5 star rating, but I wasn’t offered the chance.

While Think produces excellent products … Time is money — and they are always wasting mine. I’ve worked with them several times in my efforts to support local business but they have never hit a deadline. I’ve waiting in their office for prints that where quoted to be ready 2 hours previous. If your on a schedule I don’t recommend Think. Very frustrating!

LOVE think! They are great to work with. Best prices in the valley. Wouldn’t use anyone else.

I have used the services of both locations (the other being Tempe). The service was consistent at the Phoenix office with that of which I received in Tempe: Awesome.
My review for the Tempe location I believe can directly apply here. So, as all great men do, I will quote myself:
«THINK! is the place to go in the Phoenix Metro for your printing needs. I have used them in the past and was extremely satisfied by the fast service, great pricing, and multiple options available to me. On top of the superb product offerings they provide top notch customer service. I will definitely use them again, and would highly recommend them to anyone. I have used THINK! on several occasions and the level of service and product have been consistently awesome.»

we operate a locally owned restaurant. menus, flyers, banners ect are a key componet to what we have to do to promote ourselves. think has helped us with logo changes, cleaning up all of our literature to put as polished look as possible on our stuff, and keeping our budget in check with responsible pricing, we are a wide open cold call to many print companies who know how much restaurants depend on everything think does for us to drive our business. we smile and politely ask if they’re hungry and then let them know we are covered with our printing needs. Think Graphics is not a company I do business with; they are an important part of my business! First class people to work with and an upgrade to any business looking for a printing company to partner with for projects large and small. Thanks Think For all you deliver for us!

These guys are fabulous! My print looks great, and they were very friendly. When I went to pay, there was something wrong with their credit card machine, so the guy said I can take the print and bring him the money later, and so I did. How nice though, right! you will only get that kind of experience from a local company. Friendly, local, considerate and good at what they do. I’ll definitely go back!

It’s great to have a locally-​owned print shop downtown next to a lot of cool stuff. Too bad it’s not any good.
I sent my job to Think, hoping to have it by the end of the day. I called them repeatedly hoping they had at least started working on it, but that was not the case. Each time I checked in, there was something wrong. It would have been nice if they contacted me if they needed something else to start the job, but no.
The guy working there definitely did NOT have a can-​do attitude. He told me that if I wanted my job a certain way, I had to redo the files and send it back to him. I did. When I called to check in later, he STILL hadn’t started it, and said he made a mistake in what he told me to change, but hadn’t called to let me know this.
Let me just say this: if I can accomplish it with an inkjet printer and a stapler at home, your copy shop should be able to do it.
I ended up taking my job away from them and going to another print shop, where they accomplished it in just a few hours, without hassle, and for $ 30 cheaper than what Think! quoted me. I’m definitely not wasting my time with them again.

Called them for a quote on printing services (which I have gone elsewhere to spend about $ 600 on). Person on the phone had no idea as far as pricing, discounts, or anything, so he asked if he could email me the quote. I was fine with that, I totally understand if you’re busy and need some time. But, I never received an email or a call back.

price matching on business cards, in-​house color copies for $ 0.19 each side and friendly service has me sold! i’ve been a customer of Randy’s since he first started business here in the valley over 10 years ago, and recently found him again! his quality is superb. fast service too. they can do it all; print, graphic design and copy. full color is even available in the new water proof cards. check them out for your next design service, you’ll be happy your money is staying in town, because they are locally owned and always available.