The Home Depot

Holy crap seriously this is by far the worst Home Depot I have ever been too, I recently bought a house down the road so this is the closest Home Depot I refuse to come back to the home people I will travel out of my way to go to home depot. there lack of service is horrible in the in the windows and floor department I seriously waited for an 1 hours for this guy to try to get my order right after unable to do my order he tells me he has to leave because he’s off the clock. and then proceeded to tell me maybe the next guy can help me there was no next guy thou there was nobody there he left me sitting there waiting!!! I was so fed up walk to the front and demanded to speak to a manager after waiting for an additional 20 minutes for the manager to try to get the order for me I was finally able to place an order for my mini blinds, needless to say I got a discount for the horrible inconvenience of them not training their employees right…

VICTOR IN THE PAINT DEPARTMENT NEVER CALLED BACK LIKE HE SAID. I remember when every Home Depot store in any city, in any state there would be excellent customer service, a friendly staff, an attitude where the customer comes first and a professional knowledge of their department. I definitely didn’t want to call the paint department at the Home Depot store on Dysart, long story, so I called Victor in the paint department at this location. Took my name, number, said he’d call the specialist for a specific kind of paint and call me back. Well, I’ve got the paint and supplies sitting here and not that Home Depot service I’m use to. Two days now and he advised he’d call back within 45 minutes no matter what to tell me if he needed to wait for the paint companies specialist. I purchased all my supplies there. What’s it take to get some real service around here. Must I google everything.

Avoid this location if you can. Came here to pick up some tracking, paid, and upon trying to load it into my car, I realized it was just a couple inches too long. So I came back inside and asked if anyone there could cut it for me, and the employee told me «sorry, we don’t have anything here to cut that evenly.» I explained it wouldn’t completely fit in my car, hoping he would suggest an alternative or help me in some way so I wasn’t stranded in the parking lot. Instead he stared at me blankly. So I walked out and asked another employee if he could help me tie the trunk down and secure everything, and then he told me he «had no idea how to tie anything down and would grab his manager.» Ten minutes later I am finally on my way. Thankfully someone was there to finally help me out.

The happiest place on Earth, obviously! lol

Nobody asked us for help including the greeter. 3 employees walked right passed us without offering to help us, expected more for a Home Depot. Giving 3 stars only because the store had alot of stock on the product I was looking for.

Home Depot is usually pretty good. Not this one. The customer service is usually awful and the cashier lines are rarely ever open. Unfortunately I have to go to this one for work and I leave frustrated every time.

Not

I purchased a $ 300-​overkill-​for-​the-​size-​of-​my-​lawn-​but-​I-​want-​the-​best lawn mower from this location. The first, and only, time it worked was the day I brought it home. My second use I had to buy a spark plug/​fuse for it and LOW AND BEHOLD, for the third use I had to do the same. Rather than keep a faulty hunk of junk (Toro, by the way) I took it in tonight to return it.
I was promptly ridiculed to my face (they didn’t realize I was the customer for the lawn mower, standing right there) and I got to hear the guy from tool rentals GRIPE GRIPE GRIPE about how busy he was. Well, sir, I came home and tried to mow my lawn in between my TWO JOBS AND VOLUNTEERING but I realize that you, Home Depot Tool Rental Man, are quite stressed out.
Anyway, they agreed to return my funds onto my Home Depot card (that has a zero balance) and then told me that it because it was over 30 days (I do not see this on my receipt anywhere, thank you!) that I had to have store credit.
So, you sell me a POS lawn more with a BS return policy and then want to give me store credit so I can buy more garbage from your store? I think not.
Thank God Lowe’s always builds right across the street from you guys — I’ll wave my middle finger from their parking lot.

Called and was told they had clear con-​tact paper. First of all, if you work in «kitchen» you should know the brand con-​tact. Showed up and it took 3 employees to take me to the con-​tact section and I was then told they did NOT have clear. They all walked away talking about how they were going to get drunk tonight … They DID have it … I found it on my own …