Sunglass Hut International

I bought two pairs of sunglasses here in the last year. One of them was last summer (less than 12 months) and the other was at Christmas time (less than 6 months). I was buying these before Christmas time and there’s only a 90 day guarantee I told the guy I was going to come back in and buy them closer to Christmas. he urged me to purchase then, & promised me that I wouldn’t have a problem with them if they were in good condition and I wanted to exchange them or any other problems. He said all my information and the sunglasses would be on record in their system and he would make a note that it was for a Christmas present. Here I am 6 months later and the Dolce and Gabbana emblem came out of my glasses which are otherwise in perfect condition. Not only did he not exchange/​repair them for me… he told me I wasn’t even in the system!!! He saw my name but he said he didn’t see any purchase history! Which basically means I have about $ 500 of glasses that are not being recognized in his system & this is definitely the guy who sold me the glasses to begin with. I think he’s the manager. Sunglass Hut has good quality products but you better be careful which location you go to.

Put your big gulp down, get off the phone and help me.

I’ve been here twice.
The first time I was here I was unable to return a pair of Ray Bans. They don’t carry the style I have. They were sent to me as a gift & I just want a different color. They still have the tags on them & are still in the box. They’ve been held 2 times. They’re obviously genuine, I just don’t have a receipt. What do they not understand about them being a gift? I’m sorry the person gifting them to me didn’t get a gift receipt, but come on now… I’d expect a place where you have to pay $ 140 for a pair of sunglasses to be more accommodating. At least the girl wasn’t mean about it.
The second time I was here I was just browsing.
I had a girl ask me, «Can I help you with anything?»
I’d barely heard her. I turned around & stopped to look at her. She had on her purse…
I ask, «Do you work here?»
Her response was, «No, but I’d like to.»
Umm ok… *nervous smile* *edge away*
That was a bit different. Never had that happen to me before.