Spas Of Arizona

We took delivery of our $ 7,034.09 Dynasty spa in August of 2014. We shopped around and because SPA’S OF AZ — SPA MAN SPAS have been in the valley for over 30 years we decided to purchase from them. We were also considering purchasing a spa from Costco — which was a MUCH better price, but wanted the personal service of having them in the state we live. We purchased our spa from Stacey Fisk at 17 455 N. Black Canyon Hwy. We talked in great lengths different product & warranties. Within a month 1 side of the spa quit working. We immediately contacted General Manager, Gary Kramer who we had also met and worked with at the show room. He had us contact a repair company who kept promising to call us back, but never did. The repair company sent us a replacement part, but we had no idea what to do with this it. After numerous messages to Gary, he finally called us back and came out personally to install this part.
In January we tried to turn the stereo on and it did not work. We had maybe turned the stereo on 3 times since taking delivery in August. We contacted the warranty department with Dynasty as the stereo is covered 100%. They directed us to AZ SPA TECH who does all warranty work for Spas of Arizona. I was told over the phone this would be covered 100% and just to give them a call & they would come out & take care of it. I called AZ SPA TECH & was told there is a $ 90 trip fee on a spa 5 months old that should be covered 100%. I told them I would NOT be paying a $ 90 fee for a brand new spa. We called to talk to Gary and found out he has left the company. Gee, I wonder why? My husband talked to the new General Manager who said he would take care of it. We were then contacted by AZ SPA TECH who again informed me that there would be a $ 90 trip fee. We contacted Spa’s of Arizona & let them know we would not be paying a$ 90 fee. Shortly after, we received a call from Stacy Fisk stating we were out of luck and we have to pay $ 90 to use our warranty. NEVER, NEVER, NEVER was it disclosed to us that we would have to pay A SERVICE FEE or TRIP FEE to use our warranty. Within 5 months of owning our spa, we have had 2 issues. We believe we may have a USED spa. This is about principal. Never have I had to pay a fee to utilize my warranty for a new product 100% under warranty. If this is the way they want to do business this needs to be disclosed to their customers.
I think the people of Arizona should know how Spa’s of AZ do business. We have contacted several news stations along with the BBB.
BUYER BEWARE!!!

Okay, I have been meaning to write this review for a while.
Spas of AZ have 4 Valley locations. There website is different than their name. Their website is:
Completely different than their store name… ANYWAY! My wife and I go in to the store after several happy hour drinks one day at Logan Grill (right next door) and we want to buy a spa. We had been talking about this for a while and we thought since we had extra liquid courage that we could finally just go and pick one!
Well, spas are not cheap. Cheapest tub in the place at that time was $ 3,500. We had our eye on one that didn’t have water in it, so all we could do is just imagine what the jets felt like. The sales guy Forest, explained to us that we would love it and yada yada. All we said we wanted is strong jets to massage our sore muscles after the gym or other physical activities that we do. We ended up buying one for $ 200 bucks more that the cheapest one — paid in full — had a 30 day fix warranty. They do not do refunds or returns just fyi.
We were happy. Then we realized we had to have a concrete pour, and a 220v line extended 80 feet to our back yard from the breaker box. Concrete Pour 10.5’x10.5′= $ 650. 220v line $ 989.
Day of hot tub delivery —
I got a call from the the delivery guys stating they were at my house, I was luckily able to leave work and meet them. They didn’t call 30 minutes before like they said they would and they forgot to bring my chemicals that were also promised to me. Side note** they also looked like two gang bangers right out of a C.O.P.S. episode. I’m sure to the older generation they would seem pretty scary. Spas of AZ may want to look in to uniforms.
Fast fwd 2 weeks —
The jets were so weak, the hot tub wouldn’t get very hot, and there was a leak. I called the service guy to come out and he did in a very quick manner. Said he would put an order in for the parts and have everything fixed up by next week. At this time, I was getting very close to that 30 day warranty limit they say you have. Well our hot tub sucked and no one was doing anything about it.
2 weeks later still nothing.
I call Forest and basically yell at him and then I do the same to the corporate office on Bell Rd. They acted faster than I thought they would. They said that they would give me an upgraded tub (a $ 500 more expensive one), a year of chemicals, a free step-​up to the hot tub, free delivery and hook-​up, and free to take the old hot tub away. All I had to do was pay $ 250 of the $ 500.
Let me just say my wife and I would have paid $ 500 more originally on a hot tub if we knew the jets were actually what we wanted. There was just no way to tell in the beginning besides believing the word of Forest the salesman.
Well they kept their word and made everything right. We love our new hot tub, and it is perfect for us. 1 thing you should know when buying a hot tub is:
Never get a 110v hot tub. I don’t care if they say it is convertible to a 220v. Always get a 200v. No matter what the salesman tells you.