Snappy Lawn Service

When they showed up, they did not come at the scheduled time and I had to leave. When they showed up again for the new scheduled time the next day, they again came way too early. Several hours early in each case. The second time they woke me up because they came so early when they should have been there at 1 pm. Again, like some reviews stated, it was hard to communicate with the workers who spoke very little English. One of the workers had to call someone to translate which is not a huge deal, but it made things difficult. When I called to complain about the errors in appointment times, I too experienced the rude customer service people on the phone. I would do more research in order to hire a more trusted lawn care company.

My family used Snappy for YEARS, we are talking decades before moving into a townhome and no longer needing service. They always showed up, did a good job and charged a fair price. Now being an adult with a family of my own and having recently fired my lawn service for doing too much damage, I was looking towards Snappy to come service my lawn. Their website does not have a map or something of the like to show what parts of town they service. I called to ask if they serviced my area and the lady on the phone (who was polite) went to look and see if we were in their area, put me on hold, came back and said she would have to look into it. She got my information and said she would call me back and let me know. Well that was 4 days ago. Guess they don’t need the business, funny because I know they lost my family as a client recently due to a move… you would think they would want to replace the business. Guess not. Oh well, the hunt for a new service continues.

I will never use this company again and have told all my family to cancel as well. They tell you that they will be there a certain time and never show. Then when they finally do show, they don’t ring the doorbell which was part of the deal with signing up with them since I have a dog. So my back never got mowed multiple times. Also they quoted me the amount to keep up with all my bushes when they needed to be done and never did that either. Horrible and speaking with the girls in the office was even worse since they just make comments about how you should just listen for them. Yup, because I have time to wait around all day and run to the front window to see if it’s my yard actually being mowed instead of neighbors.

So I guess maintaining customer service isn’t their attitude. With a backyard that is half dirt. I get charged almost twice as usual. Telling me that it’s «overgrown.» I can say it was higher than it was when they were supposed to do my yard versus when they actually made it, but it was the same height as usual when they come. Additionally, they were only in my yard for 20 min. You can’t mow and weed an overgrown yard in such a small amount of time. Good service is hard to find so this loyal customer will say good-​bye to snappy lawns.

I have tried a lot of lawn services. I have mostly desert landscape with trees that shed leaves almost all year. This is the only service I have found that will work on a dependable schedule, bill by mail, and provide courteous, efficient workers. Unlike most services that deal with small jobs, there is an office number to call for scheduling, questions, and estimate requests. I have used this service for several months, and I am very satisfied with their work and professionalism.

They were very affordable but it was definitely a «get what you pay for» situation. I had hired them for clean up and they did a half-​ass job. I had to repeatedly ask them to go back when they said they were «done» because they still had left a tone of weeds in the ground and ones they pulled up just laying about. The leaves were not completely picked up either. Also only one worker spoke English so it made it difficult to communicate with them. I will never hire Snappy again or recommend them. Get your moneys worth and go somewhere else.

My mom used to hire Snappy to mow their huge lawn when I was a kid. They really are true to their name. They would show up and do the whole job in no time like a well-​oiled machine.
I just hired them to remove a bougainvillea and clean up my patio. They showed up promptly and did the job fast for a good price. Not only that, but the patio looks great.

This lawn service company does the bare minimum. They are hasty, they dont even clean up the grass clippings after mowing the lawn. If there is any trash or papers they just blow them all over your yard. The weeds that grow on the brick patio are just getting longer and they have to walk on the brick patio to get to the yard, they mow. They are sloppy and not friendly at all. If you want a lawn service who takes pride in their work, DO NOT HIRE SNAPPY.

We have used Snappy for many years now for tasks ranging from bi-​weekly lawn service to water sprinkler system installation to total yard clean-​up. The teams they send out work very efficiently and cleanly. Always wonderful to work with; prices are very reasonable; they are reliable, punctual and great to work with — the owners communicated with us very well and we find them fully trustworthy. Will recommend them fully. Thanks for the great work.

I’ve given two stars because in the beginning, they were great. A far cry from their service now. I used snappy lawn service for more than three years, and have finally thrown in the towel (shame on me for not doing so sooner). Having two rental properties in the Tempe/​Phoenix area, and living out of state, Snappy has been a struggle to deal with and their customer service (or lack thereof) has been frustrating at best. The woman who answers the phone (I believe her name is Lisa?) is never friendly and has a demeanor on the phone which epitomizes the company name — snappy. (Oh, you’re right, I guess the fact that I’m getting HOA letters about weeds is really my fault!)
I could write pages, but I’ll summarize with the example of just one home which has a small lawn, lots lot of foliage and flowers, plus three palm trees. Not a large yard, but beautifully landscaped and requiring attention. Skip to now: the lawn is atrocious, two of the palm trees are dead and may not be salvageable, and we’ve lost countless plants. Twice I’ve been down to inspect, have been shocked at the condition, and have had to call Snappy to understand how this could have happened without being brought to my attention. Long story short, the lawn will never be the same.
Additionally there were several discrepancies with the billing that came up from time to time. Do yourself a favor and find someone else to take care of your lawn needs.

We use Snappy occasionally when we need a big clean up of the yard or we don’t have time to mow the lawn. We have a HUGE yard with a lot of grass. What I like about Snappy is that their charges are reasonable — maybe even cheap — and they have incredibly fast response time. They do a very nice job and they are very efficient. My only complaints are their inconsistent pricing and they don’t take AMEX. I have received bills for more than twice the amount quoted for yard work… when I call to question the bill, they always adjust the bill down to the original quote — but nonetheless, it questions their trustworthiness. We would probably use them more regularly for service if I felt that their billing was reliable and if they accepted AMEX since it’s the safest way to pay and I’m nervous about a company having my credit card number if their billing is a bit questionable. Overall — good lawn service but not-​so-​good billing.