Sheraton Crescent Hotel

5 stars for the friendly and attentive staff
5 stars for the cleanliness of the hotel rooms
5 stars for the price
5 stars for the free parking

For being a Sheraton, we have experienced very poor service. After driving for 10 hours with a dog and baby, we just wanted to get to our room. After we waited for the guy at the front desk to park our vehicle (this is their valet service), we went to the room and it was 2 full size beds and not the king I requested. I went back to the lobby and was given a 2^nd room. When we got all of our things, I opened the door and… again… 2 full size beds. Luckily– the 3^rd room did have a queen size bed so we settled… but not before going from the 4^th floor to the 6^th floor. We ordered room service and was surprised that 2 items came out to $ 50 for not great food. Apparently they add on a 25% tip but it doesn’t state that in the menu. Good thing we tipped on top that. When I asked for a receipt, I was told she doesn’t carry an itemized one. But it was sure nice of someone to knock on our door 40 minutes later with one which woke up our baby. Bottom line– we won’t be staying here next time!!!

Stayed here for 1 night during our visit to Arizona with a group of friends. Rooms were clean and quiet. Shower water pressure was low from the 5^th floor. Gym was strangely detached from the rest of the hotel so you have to exit to get to the gym. All the equipment could be updated — they seem pretty worn out. And I got lost trying to find it because there were signs everywhere inside the hotel hallways saying the Health Center was on the 2^nd floor… Otherwise it was good for a Sheraton! The people were the nicest!

By FAR the best staff I have ever encountered!
I stay in lots of hotels, in various cities for work and I have never had this type of top level service. From the second I walked in they were more than accommodating. John, Amelia, Steven, props to all three for not only their ability but also their genuine willingness to aid in the check in process.
While waiting for a mix up (in my part) with my reservation to be fixed they invited myself and my boys to attend movie night that was playing complete with popcorn for the boys.
Gorgeous facility from the lobby to the pool to the gym to the room. Will be back

I stayed at this hotel hoping it would be nice because of the pictures online. This hotel is very old and not well maintained. We paid the club lounge price. The sheets had stains. The tub had paint peeling. The steps to the water slide had a lot rust and looked like someone can get hurt.
The staff was very friendly. For breakfast they did have fresh fruit.

The worst restaurant The Indigo in Sheraton, Phoenix. appetizers were gross, especially Wings. Desserts were awful, Carmel sauce was gross, the brûlée had this awful cracker, it was not Biscotti at all, No one knows how to make it make Biscotti! I would not recommend this Place at all, Expensive!
Leaving the garage is hard to find way out, since exit signs are wrong!!!
The worst place to eat

I walked into my room and the first things that I noticed were the dead roaches in the middle of the floor. The bathroom was outdated with water stains all over, not to mention that the one towel rack was bent and the other was hanging off the wall. There was a hole in the ceiling above the shower with water damage also. We stayed 4 nights and only had hot water for one them. The balconies were disgusting with paint chipping away not to mention they were barley big enough for you to stand out there. The confronter and walls had stains on them. The whole time we were there I felt disgusting and wondering what other creatures I was going to find in my room. The pool was not much better, it was infested with ants all around the side and the pool was dirty and debris in it, I don’t think this place values cleaning. I complained about the roaches to the staff and they said «what do you want me to do send someone to clean it up?» thanks but I took care of it because my fiancée is terrified of roaches. This was a terrible, outdated, unfriendly hotel. When I explained the situation at checkout they told me that there was nothing they could do because I pre-​paid for my visit and they would take care of me the next time I came. Why would I want to go back to an unfriendly, ant/​roach infested hotel? DON’T STAY HERE!!!

I stayed here last month for a work trip. It was pleasant and convenient. The staff was friendly, the rooms were clean. I had breakfast downstairs and the servers were always on point and cheerful for that early in the morning.
I’d stay there again.
My only negatives about the stay was that the AC in the room was ridiculously loud (but it is in phoenix and it was 120 outside so…) and the room I was in was starting to look its age.

I had a wonderful stay this past week. Staff was helpful and kind, the beds were super comfy, the AC kept the room cool and the complimentary breakfast was AMAZING. Thank for the great experience!

Simply the best staff in the hotel industry.
I’ve stayed at many hotels; including recognized five star resorts, and no one in the industry has a staff like the Sheraton Crescent.
From the moment of check in, where Tracy, Cynthia, Brett, John, Steven or Glen greet you with a smile, kind word and a can do attitude, to the folks in the club lounge (Kelvin, Jose and Oz), to the bell team who are always helping and smiling, this staff is second to none.
I’ve stayed here parts of the past twenty weeks and I have a lot of choices in hotels, yet I select the Crescent time and time again due to the staff!
Thank you Sheraton Crescent staff for making your hotel more of a home than a building!
Hats off to Frank and his entire staff!

We just stayed here with my son’s baseball team for a tournament. We also didn’t have a fridge in our room as was mentioned in a previous post, but the front desk told us upon check in that they could bring one to our room if needed.
The pool area was fun with a water slide and drinks/​food served poolside. Also, there were tennis courts, a gym and raquetball courts.
The one thing I want to say about this hotel and why I’m giving it 5 stars is that every single employee we encountered went out of their way to accomodate us. I utilized all of the facitities during our stay. We wanted to sit outside the first night even though there were no tables with settings. The hostess and waitress gave us our pick of tables and served us with a smile. The staff at the pool actually went inside to get something that I wanted in my drink the next day at the pool. Everyone had a smile on their face and was friendly. I would definitely recommend this hotel and will stay there again on our next visit. Good job to the management and staff on taking care of their guests.

Not worth the $$ at all. We booked several rooms for spring training weekend /​8u boys travelball baseball tournament… We PREPAID for our rooms before hand… What a hassle once we arrived. Some of us, had trouble with them charging our cards AGAIN, I didn’t have a problem until I checked out and the front desk woman proceeded to argue with me about prePayment … Thank goodness for the competence of the woman next to her who actually read the notes in their computer. 20min later…
Our room was nice, minus the fact that the cabinet were the mini fridge probably once was — was empty! We have a 13 month old who needs milk to go to sleep so the lack of the fridge was so inconvenient!
Another family we traveled with– got stuck in their rooms restroom. The door knob wasn’t working, so maintenance came and tried to get him out without any luck… Came back a while later and ended getting him out. Imagine if it was a small child stuck in there! Wow!
There were extra charges on our final receipt, from the poolside cabana– which we didn’t even visit on the day stated you think they would check Id or confirm a last name when charging to the room.
The kids had a nice time on the water slide and the breakfast buffet workers were super nice. That’s were the two stars came from other thank that– this hotel is NOT worthy of a return visit!

Don’t stay here. Seriously, find another place to stay. The staff doesn’t care about your business or what type of room you booked. We booked a king bed on a club level and ended up with two very small queen beds on a non club level, which is important only because it means we don’t get breakfast. We learned about the breakfast thing later, but when we objected to the Queen room the staff was quick to mention that the king room was a preference, not a guarantee. They made no effort to try and make it right, which is simply not acceptable.
Make it your preference to choose a different hotel.

This review is for the Indigo Restaurant. A business colleague invited a group of folks from my work to have lunch here. It was pretty nice inside and well taken care of for an older building. We had our own dining area and a long table that seated approximately 20 of us. The servers did a pretty good job handling the large party and kept my water and iced tea refilled. I ordered the pulled pork quesadilla. It came with sour cream, salsa, and guacamole. It was decent, although I much prefer Café Rio’s sweet pork quesadilla. I would not seek this place out on my own, but it was fine for a business luncheon.

Pros:
From the outside, the hotel looks old and due to its location I assumed the hotel wasn’t going to be very nice. I was pleasantly surprised by the spacious room and the nice, open lobby and bar area as well as outdoor tables and fire pit.
It was nice to have a hair dryer in the room as well as a little tub of shave cream, Q-​tips, cotton squares, mouthwash along with the standard amenities of shampoo, conditioner, body lotion.
The hotel participates in the Starwood Preferred Group’s ‘Green for a Cause’ program which allows you to get $ 5 or 500 SPG points per day you don’t have housekeeping refresh your room. We participated in this program for two days which is great for us, and the environment.
The lobby is a comfortable place to check your email or do work with the free wifi. Sound carries a bit over the big lobby so headphones may be helpful in order to concentrate.
Cons:
There are some cosmetic repairs that could have been done in the room and hallway: touched up paint on the interior of the bathroom door; repainted the exterior of the room doors.
Can be a bit noisy depending on where your room is. Our room was on the west side of the building closest to the I-​17 and the car traffic was loud even with the sliding glass door shut.

This place just emits first class all the way… from the beautiful courtyards, to the amazing lobby and the Indigo Bistro. Came here for a preschool conference/​seminar and it was held in one of their corporate conference rooms. It was very elaborate and roomy. Perfect for the conference. We had lunch at the classy Indigo Bistro. Our food was prepared just right and very delicious. I had the Grilled Chicken Sandwich with lettuce and tomato. It was one of 3 items specially prepared for participants at the preschool conference.
I recommend coming to this hotel for a stay or even to hold an event at.

Booked for 2 nights at the Sheraton. Prompt check in. Staff was friendly and informative. We were upgraded to the club level and literally in the room next to the lounge, so that was awesome. Room was nice, clean, and quiet. Fitness center was great! Had everything I needed for a quick workout. Overall stay was good. Would come back if in the area. Will also be trying out the water slide next time!

I don’t stay at Sheratons very often. Never been a big fan. I stayed here because it was the best hotel in the area given I was using points on this rare occasion. I have to say I was pleasantly surprised. I understand from my friends who live in Phoenix that the hotel is situated in a fairly seedy part of town. However, if you stay within the hotel and not walk around the area I think it is fine.
My room was very nice for the points and supplemental price I paid. I had a lovely view of the pool which I visited during my stay. The pool was good. The only suggestion I have is that it should have been serviced by someone to pick up glasses and such left on the tables so someone else could use them.
For lunch I had room service which was the fish tacos. I think that was the best meal I have ever had in room service. At a Sheraton in Phoenix! Amazing. I had dinner that evening at the hotel with a friend of mine. This was on Saturday, October 25^th. The service we received was so disappointing. The food was fine but our server could not have been more lackluster. I would also say that was the case with the bellmen who took my bags at check in. I have never had anyone to be in such a hurry (it wasn’t busy at all) that they had to take the bags before I even finished the check in process. It would have been nice if he had waited and walked up with me and showed the features of the room. I had the occasion to see him later and mention my thoughts and it was clear this was a nice young kid who had never been properly trained.
Overall, I would say this hotel is a solid 3. Much better than I had expected. I would stay here again.

Rough stay at this place. Out of the gate I stepped on a nail in their pool area necessitating a tetanus shot since I haven’t had one in about 15 years. Would be nice if they kept the pool area free of traps in the future.
Next we had dinner at the Indigo café located in the lobby area. My advice is to Indi-​go somewhere else as it took 30 minutes for a server to show up at our table and then an hour for our food to arrive which consisted of burnt salmon and rubber consistency chicken. Fuddruckers and Dennys are luckily located right across the street.
The room itself wasn’t bad but the problems mentioned above ruined the stay overall. Would not really ever want to go back. :(

Stayed here for one night with my boyfriend who booked it with his points. We were here for a wedding held at the Westin that was twice as many points to book and now we know why!
This place is crazy run down for a Sheraton! We got in early and asked them to call us when our room was ready. At 2:30 we asked if our room was ready and apparently it was but they never bothered to call us. When we finally got there, IT WAS CLEARLY NOT READY! The balcony was wide open obviously to air out the room that reeked of smoke! Smelled like a bbq was going on in there. There was also a large dresser in the middle of the room that was removed from its original location because there was a piece of the wall missing from someone doing pipework behind it. Dafuq.
He called down immediately and they gave us a new room and upgraded us. Customer service was fantastic on that end. It included free wifi that is usually $ 10/​day, free apps in the club room (we never made it to this), free beverages (water and soda), and complimentary breakfast in the morning which is my all time favorite thing about staying at hotels!
I woke up early and headed there while my boyfriend recovered from the food poisoning he got at the wedding. I ate a plate of berries, eggys, and a pastry. I also made coffee and we made espressos to go after he finally joined me. There was also all kinds of breads and yogurt and cereal with oatmeal and various toppings.
The bed was incredibly comfy and I’m glad I didn’t bring any of my fancy bath bombs because I would never let more than the bottom of my feet touch that nasty tub. Yuck. Oh and there is a large parking structure and its free parking!
P. S. The Westin was incredible! Stay there instead if that is an option.