Schaeffer Chauffeur

I hired this service through a Groupon and was subjected to additional charges. The Groupon was $ 39.00 for a one-​way airport trip. Upon setting up the trip I was informed that the mandatory gratuity and fees brought the actual price to $ 60.00. On the trip to the airport I realized I’d left my eye glasses at home. The driver, who I later learned was the owner, offered to take me back to my house to get them. I asked twice if he was sure and he said that it was not problem and «he had plenty of time because his next pick up wasn’t until 10:30». He did return to my house, we got my glasses, and got to the airport on time. I was very grateful and gave him an additional $ 20 tip at the airport. Let me be very clear — at no time did he tell me that there could be additional charges, and he took the gratuity and thanked me for my business.
The next day, while on vacation, I received an email stating that the return trip was subject to additional charges and that they would «only charge me the discounted rate of $ 39.00». I refused to pay and was very clear that additional charges were never mentioned. The only response I received was that «it was in their terms and conditions»… as if I had those handy in their car at the time. What I did have at my disposal was the owner, who made the offer and never mentioned additional charges.
About a month later I received a letter from the owner trying to explain why he didn’t mention charges. His only explanation was that «he didn’t know how I was acquired as a customer (meaning Groupon) so he wasn’t aware of the cost involved». He went on to threaten to send me to collections if I didn’t pay the additional money.
I have used professional car services for both business and personal needs for over 15 years and have never been treated so poorly. I would highly recommend you consider other car or limo services rather than take the risk of encountering the same mistreatment I received from this company and its owner.

I have used this company for multiple events and had nothing but the best service. They gave great communication. The driver was waiting for me and got me there on time all 3 times I used them. I highly recommend them. Prices were fair and service was perfect.

Very professional, courteous and efficient! Our driver rendered A+ service! The vehicle itself was exceptionally clean and most importantly in this desert climate, had air conditioning in the back that the passengers could control! This is my new go-​to chauffeur company!