S & M Moving Systems

Holy cow what a HORRIBLE experience! I moved with United Van Lines from Walnut Creek to Scottsdale about 2.5 years ago and it was great. They were in and out of my apartment in less than 2 hours both when they loaded and unloaded my stuff– AND when they loaded my stuff they had to walk up and down 4 – 5 flights of stairs. My belongings arrived in about a week. THIS time it took the crew 3 HOURS to load my stuff into the truck and I have roughly the same amount of stuff. I saw all 3 of the crew members talking and texting on their cell phones the entire time which seriously pissed me off. And when I went to the lead crew member to ask him to hurry it along, he told me in extremely broken English that I could barely understand, that I could call his coordinator if I had a problem. And then after they left I realized they left my comforter and a bunch of blankets! When the move coordinator emailed me a few days later to ask how everything went, I told her I was really disappointed with the experience, she said she was sorry to hear that but as she understood it. «I did make it to the airport on time.» Well sh*t i hope so… the crew came at 8:30 to load a 1 bedroom apartment and my flight was at 4:15! Oh and guess when my stuff comes back to California? The absolute LAST day of the 2 week window. If you are moving, DON’T CALL THIS COMPANY! Will NEVER use United Van Lines again because of S&M Moving.

I worked with Bob Battermann and he is fantastic! His attention to detail is amazing. I highly recommend Bob and his team at S&M Moving Systems.

Great company all their moves are done very professional I will reuse them every time I move

Amous came out and help us move all our boxes and furniture into our house. (Moved from Cali) He was an extremely hard worker and never stopped moving. Very friendly and anytime I tried to help he insisted on doing the work and just asking where it place the items. If you get Amous, you won be disappointed. We will definitely use them again!

S&M handled my corporate relocation from Buckeye to Safford, AZ. Our first adventure was when we were living in temporary housing in Safford and they insisted that my husband had to meet them in Buckeye on a specific day and a specific time… a 3 ½ hour drive one way for him. He was there on time but S&M wasn’t. He called them and they told him they had no appointment set with him. He had an email from the, but that didn’t matter, they couldn’t meet with him, so it was rescheduled and he turned around and drove back to Safford. He’s self-​employed so one day with no business.
Next, he met with the moving team to assess everything and a date was set for them to come pack everything up to go temporarily into storage in Phoenix until we were ready for it. He went over in detail with them what was going etc. The scheduled a crater to come in to crate up some paintings and they said they also needed to crate the washer dryer. When the day of the move came, the movers arrived before the crater. Seemed like a crazy plan, but we figured they knew what they were doing. There were several things that my husband asked them to not take because they were going to Goodwill… needless to say, those items somehow ended up going into storage, right along with the trash that was out at the curb for the rubbish man.
The items went into storage for 2 months as part of my relo package and then we arranged to have everything shipped to our storage unit in Safford. They scheduled the appointment for between 8:00 and 10:00 AM and insisted that my husband had to be there when they arrived. So, he proceeded to wait at the storage area in nearly 100 degree heat waiting for the truck to come from Phoenix. At 9:45, they called him to say that they were going to be there at 11:00. He had an appointment and had to leave, so I left work to pick up the task of waiting for the moving truck. By 11:30 they still hadn’t arrive. I called the truck since I had their cell number but it went to voice mail. They arrived 10 minutes later and proceeded to inform me that it was REALLY hot out. I told them it probably wasn’t that hot at 8:00 AM. They reminded me that I didn’t have to wait that long. I pointed out that between my husband and myself, we had kept a vigil at the storage area for nearly 4 hours needlessly.
They unpacked everything and I had to check it off as they put it away. There were multiple inventory tags on some items and none on others. I inherited a half of a fishing pole that wasn’t ours, they had stored my husband’s table saw on top of our desk, so the desk has large dents in it, they broke a table that was a family heirloom, I have half of the parts of a standing mirror that my kids bought me, The crater had been told to just come to uncrate the appliances because the pictures could just stay crated, but we wanted to sell the washer dryer and it needed to be uncrated and placed at the front of the storage unit. Lo and behold, the crater showed up and announced that the washer dryer weren’t crated after all and he really couldn’t understand why they had him drive up from Tucson to take care of items that are NEVER crated. Despite my repeated instructions that I needed the washer dryer to be accessible, it went in the right rear corner of the storage unit; I should have given up talking about what I needed at that point. The damaged desk and table were put in the far right corner and I asked whether it wouldn’t make sense to put that up front since they told me that the dispatcher would call me the next day to arrange to have someone come look at it for the damage claim. They said «don’t worry about it, they’ll unpack it when they get here».
At the end of that adventure, there was one item that still wasn’t accounted for on the sheet. I couldn’t read what it said. I asked what it said and the driver couldn’t read it either. Eventually, he triumphantly announced «MOPS! It says MOPS» I had already checked off mops, but since there were multiple tickets on some things and none on others, I went with it. Well… later I realized there was an issue when my husband asked if his moped made it safely… Mops… moped… they found it on the truck but had to come back a couple of days later to deliver it.
When all was said and done, my husband and I went to the storage area over this past weekend and found that although they boxed up the mattress and box spring, the brand new mattress topper had a 6 inch band of ripped paper around the middle of it and the rest of it looks like they ran it over with the truck. Then we discovered that we had several bags of rubbish in storage and a number of items that we had set aside in the back yard for the folks at Goodwill.
In light of all that has occurred with these people who call themselves movers, we’re not even going to waste our time trying to file a claim for the damages. They call these people S&M for a reason… whatever you do, stay away. Terrible!

My husband and I relocated from Chicago, IL to Seattle, WA and we had a lot of stuff! I could not ask for better movers. Our coordinator, Kathy, was friendly and very responsive to my every need. Not one single piece of crystal was broken. I believe S&M had to contract with local packers, but the people they chose were professional and went the extra mile! I cannot speak to price because the move was paid by an employer, but quality was first rate!

My husband and I were moving from Tempe, AZ to Indiana. They came to our home and gave us by far the cheapest quote for our move. **NEVER go with a company that will not come out and give you a free estimate*** Though they were the cheapest, they were very professional. We have moved across country before and this company was by far the best. The coordinator would call to check up on us periodically before and after our move. Movers were incredibly punctual and quite fast. Our stuff even arrived on the 2^nd day of our delivery window (windows are usually 2 weeks)! I would use them again in heartbeat! But I hope this is our last move ;)

I had a wonderful experience with S&M movers. Clearly it depends on which movers you get based on the other reviews I’ve read. I had Rob Morales and Kevin from Phoenix Arizona. They arrived promptly at 7 AM. And they went over and above what could be expected with customer service. They took extra care with my glass artwork. They went over and above great customer service by locating client files left in the file cabinet. I would be very surprised if anything is broken. So sorry for others who did not get as excellent service as I did.

What might have been a good experience was soured by what I would classify as acting in BAD FAITH when it comes to honoring their damage claims. I took out the extra coverage and upon filing a claim they denied the majority of the damages… even damages THEIR OWN DRIVER ACKNOWLEDGED was their fault. I used to work in the insurance industry and there are 2 approaches to take with claims… look for coverage or look for ways to deny. Unfortunately, this firm took the later approach… and used arguments that were not true.
***BUYER BEWARE*** I would think long and hard before hiring S&M.

This company is by far the worst moving company I have experienced. They are the local agent for United Van Lines so when I called United my move was assigned to this company.
I moved from across the state from Az to Ca. First off, the day of the move was deferred to two days after a last minute notice. Never mind I thought, this happens. I was flexible. My husband had to take half a day off but it was ok. The movers reached on time and were respectful of our space, but we’re not super fast.
Two weeks later when it was time for the delivery, we were given a four hour window. We has moved into our new apartment so we were ready to settle in ASAP.
On the day of delivery the movers reached an hour into the delivery window and started unloading. I was excited that at last we will have a house with our stuff in it. The two men were courteous and fast. Them came the trauma — the furniture was not all intact. Somehow they had managed to Brel the coffee table, side table, a desk, a bug dresser (WTH).
I asked if the movers could take care if the insurance, Ns obviously they denied as there is a laid out process according to which the customer will call the estimator, who is not going to have any sRed available for 10 days. after the estimators visit, it will take at least 15 days for his report to be submitted to the insurance who will in turn take another 15 days to process. There is a chance that the estimator is late in filing the report. So after this back and forth we received our insurance 3 months after the move.
Not my most wonderful moving experience.

I had a terrible moving experience with S & M movers and United. Every load they delivered was crushed or in pieces. My kitchen table was unable to be repaired. For an unknown reason they had disassembled the base of the table and when they delivered it, there were missing pieces and they were unable to assemble it. They wanted to compensate me $ 48 for a table that was $ 1000 brand new. Furthermore, I’m now stuck with trying to get rid of a broken table and the four chairs, which is difficult because I do not have a way to transport it. (Thus, the reason I hired movers to begin with.)
My most fragile and valuable item was my road bike. I very carefully packaged it for the move and it arrived partially disassembled with damage to the gears. The compensation they offered to fix it was $ 35…not even close to what it will cost.
I would assume there would be some damage when moving items 2,000 miles across country, but the condition of my furniture and boxes was unacceptable. Try another company and hopefully you’ll have better luck!

We called for our original quote 6 weeks in advance of our move. We went back and forth on details and then when it was time to finalize they said they couldn’t even pick up our stuff until 2 weeks after the desired delivery date. Now every other mover we talked to is also booked. We made a huge mistake by trying to work with this company.

Did everything they could to avoid doing the right thing.
S&M were responsible for a managing my corporate relocation package in conjunction with United Van Lines, last year. When our furniture arrived across the country, our brand new $ 4,000 leather sofa was scratched up, with big baggy indentations and giant grease stain on it.
I immediately demanded a full replacement, since what I had before the move was literally weeks old. They responded that their policy was to «repair» the goods, but to the contrary, they provided a full replacement fee for all the smaller (cheaper) items.
We agreed to allow a local «professional» leather company do the repair work and they only removed a few of the scratches. The grease stains and the dents were still present and they even added new damages in transportation, including ripping off one of the foot casters!
The repairs ultimately cost S&M $ 1,750 and when I told them that it was unsatisfactory work, they claimed they had fulfilled their contractual obligations.
I ended up having a separate hearing (as per the contract, to resolve any disputes) and despite providing both photos and written accounts of the poor service and damages, S&M were somehow deemed to have satisfactorily repaired my sofa.
Now, come to write these reviews and I find that «Advanced Leather Solutions», who performed this terrible work have consistent 1 and 2 stars on Unilocal for poor service and even worse customer service.
I am so incredibly frustrated, since in the long run it would have probably been near enough the same cost for them to just replace the sofa, and we would have all been happy. But as I stated, they went so far as to use their legal team’s time and resources to fight me to justify this terrible service, which only added to their costs in this process.
What a waste of a year!

I am so happy I chose S & M Moving to help with my move to Colorado. They are affiliated with United Van Lines, which is how I found them. My initial contact with S & M was when Nathan Brinker came to my apartment to give me a quote. He was professional, friendly and knowledgeable. When it came time for the movers to come, I was called a few days before to confirm the time frame. I was given an 8 — 9 a.m. time frame, but the movers arrived right at 8 a.m. Again, the movers (Alan and Rick) that came to take my gazillion boxes were professional and friendly. They were also very helpful and let me know what they were doing and why.