Ridenow PowerSports Phoenix

My Kawasaki Vulcan (a Harley wannabe) had been sitting idle for some months now, since I purchased Clifford, my new truck. With the beautiful weather we’ve been having, the urge to feel the wind in my face called me. I uncovered the bike and dusted it off, only to find the throttle cables seized. There is a very specific tool you need to lubricate throttle (and other) cables, and they don’t sell them in auto parts stores. So, I decided to make the 20-​mile trip to Ridenow.
Every time I’ve been to Ridenow, I’ve been disappointed, and this time was no exception. From the first time they screwed me on a used ATV to each time I have come in afterwards for parts. Don’t even get near the new machines, sales people will circle like buzzards. It was so bad that I would drive from Arcadia to Avondale to get my ATV worked on, just to avoid going to Ridenow.
This time, I figured, I’d just stop in and see if they have the tool I needed. This was not a tool specific to the machines they sell, but a generic motorcycle tool for the home mechanic. Unfortunately, there are not a lot of bike shops in Arcadia, so I have to sometimes suck it up. So, sucking it up, I walked in to find what I needed.
Oh, they had the tool, alright, and wanted to sell me a $ 4 tool for $ 25. Of course, they would throw in a can of lube and a fuck-​ton of attitude. I don’t get the attitude. You are already trying to rape me on tools and parts, and now you want to cop an attitude too?
Forget it, you people suck. I“m not letting you gouge me again. I left and drove to the Harley shop south of here on Cave Creek Road. They don’t have attitude there. They do have what I needed. For $ 6. Guess I’ll be going to the Harley shop from now on.

I went in looking to get a new rzr 1000 and trade my old 800 in. The sales person I dealt with was nice and would have bought from him if it weren’t for one of the managers. This manager was very unprofessional and vulgar, not directly to me but I overheard him and found out later he was a manager. I did not want to do business with company like that and ended up going to Iron City. I feel bad for the sales guy but I couldnt do it.

Great experience last week at Ride Now. Bought a new motorcycle from Jeff and Mark Mulholland — they made the process super easy. Got a fair price on the bike and they took care of my trade. Mark explained the options on the warranty very clearly and I ended up purchasing one. Adam in service did a super job getting my bike ready and switching over some parts from my trade so I could be down the road.

Walked in to the store and asked the price otd for a 90 cc Suzuki quad. After I said I will take it, the used car salesman and staff kicked in. The bike was $ 1,999.00 and the fees were another$ 1,600.00. I was continually asked what would you pay… isn’t it put your best price forward and let me choose? I will never walk into a Ride Now store again.

I really appreciate the quick response from the service manager Adam Hall. He called me right back and ordered what I need to get me going. The parts and service departments are excellent at the location.

I purchased a 2012 Suzuki Boulevard here and the owners manual they promised has never arrived (8 months later) the bike needed to be towed from a parking lot the first week I had it because the gear rod broke in half. The service department was great but sales as always is a load of bull. Looking at upgrading to a bigger bike but think I will have to find a different dealer

After shopping around I found the best deal on a 2016 Polaris Rzr4 at Ride Now Phoenix. Not only was I very happy with the price but the buying process was super quick. They had paper work ready for me by time I got there and was in and out in less than an hour. No high pressure sales making it more comfortable as a customer. I will definitely be bringing my business back to this location! Just want to say thanks to Nick and his team!

Just bought a couple 2015 Polaris quads and a trailer from this location. The whole process was simple and straight forward. Good place to do business with

I have been shopping here for years. These guys always take care of me. I have my quads and side x sides serviced here as well and they do an excellent job. I recently purchased another side x side and the process was simple and smooth. Would recommend them to anyone.

If you are looking to buy an off road vehicle I would highly recommend Ride Now in Cave Creek Az. I recently purchased a 2015 Polaris Razor 1000 4 seater from them after contacting five different dealerships from four different states trying to get the best price and most for my money. After speaking with Ride Now’s parts manager Jeremiah, I felt so comfortable with his knowledge and willingness to go the extra mile to ensure my satisfaction with my purchase that I kicked the other dealerships to the curb. The fact is, I never even had a salesperson work with me as Jeremiah took care of everything I wanted in regards to my purchase. I had been told by other dealerships that they were going to charge me shop rates to install all the accessories I wanted to add to my razor but, Ride Now were super negotiable with installation charges. I know personally that when I am going to spend thousands of dollars for an off road vehicle that I expect some appreciation of my business from the dealership. Ride Now went far and beyond the call of duty to provide the absolute best customer service I have ever received from any dealership in my life. Thanks again Jeremiah and «Ride Now» YOU ROCK!!!

I had an issue with a product that I purchased form this location the manufacture was moving very slowly to resolve my issue. Once I contacted Bill Nash my problem was resolved promptly and professionally. I would recommend RideNow Power Sports to anyone!

I had a great experience buying a 2008 VStar 1300 Jayson and Brandon were very helpful. It took a little longer then I originally wanted but not due to any fault of their own. I highly recommend the sales staff here. So happy with my new bike! :-)

Deal directly with Nick or Richard about ANYTHING! If you have any questions about anything whether service related, parts related, or sales questions, talk to Nick or Richard! They know what they’re talking about, and are the ONLY ones I’ll deal with period! If for some reason Nick or Richard can’t come up with a solution for the problem/​issue, the GM Bob will make sure things get taken care of!

Worst experience ever with service. Took a month for a promised warranty issue was fixed, and a month for a promised pick up. Excuses after excuses for 4 weeks!!! Then they just stopped calling to set up a time. They hooked me with a 2015 purchase and then dropped the ball on EVERYTHING after the check cleared. Still today no call back during the time promised with all the BS issues I’ve had with them. Either they are totally incompetent, stupid, or just don’t give a crap what so ever about customer service. Brought them 3 sales with in a month from friends SPENDING AROUMD 60,000 and then found out through other friends how terrible they are and warned me not to go there, I felt so bad I told them to go there. I should have listened to my other friends warning me not to go there. A three day tailgate fix turned into a week after promised to have it back to me in 3 days. Due to the commander being a ranch work Vehicle it’s used daily almost. All in one day promised again 4 different delivery times still don’t get it right and I’m still waiting and ruin my whole day plans with Family that flew in for the weekend. They are careless and so inconsiderate to their customers lives and just so plain lazy. GO ELSE WHERE and don’t listen to their promises or any other service «professional» there. So brutal. Why can’t there be honest and timely service these days. IF YOU HATE YOUR JOB QUIT AND FIND SOMETHING YOU LOVE not hate so you can piss off customers. Just a note again from Adam telling me «the drives are trained to call before the leave» still no call and it’s an 5 hours past delivery time. Ohhh and at the end of the call with Adam he tells me «you should find another dealership to get your work done, don’t come here». One word for this store location… INCOMPETENT Nahhhh two words and LAZY.

Found ridenowsports cave creek online and found the motorcycle my boyfriend has always wanted. Talked with Richard and he was awesome he sent all paperwork out of state and was so efficient and upfront. He had bike delivered from cave creek to chandler and Chris the delivery guy, was awesome and helpful !! I went to look at bike for my boyfriend and met richard, bike wouldn’t start after sitting and the heat but richard put new battery in for us ! I would definitely go back there richard was awesome

I pulled these guys up and now I can see why these guys have a 5 star review. I drove all the way up from Tucson to pick up a brand new 2014 Sea Doo Spark and Richard took very good care of us. He was upfront about the sale and even helped us change our mind about a trade in to get more money out of it. Place closes at 6 and he stayed way past closing time to ensure our satisfaction. Definitely recommend this location to anyone.

Had great experience buying jet skis. Got a great deal on the two. We have been having a blast enjoying this great phoenix weather playing on the water.

I purchased 2 pre-​owned Yamaha FJR ‘s for over $ 23,000.00 both in 2013. I took one in for a clutch issue, first they had it for a week, told me they took the clutch apart a couldn’t find anything, that I should authorize additional teardown. Then I talk to service manager who personally handles it for the next 10 days, This is where I find out the clutch was never disassembled and they could never make the time to check it out. After almost 3weeks I finally pulled it out. Utter frustration. I should have heeded the reviews here but I wanted to give them a chance. My bad.

An eventual nine week repair turnaround for a 2009 Zuma scooter for lack of parts. (?!?) I understand they don’t stock parts for all motorcycles, but they put absolutely zero effort into tracking them down. Their original estimate was July to November. They simply shrugged their shoulders and said it was out of their control
Only after I personally called Yamaha Inc. and asked for their intervention were parts for repair found essentially same day and graciously expedited at no extra charge to me. I mean… how hard is a phone call… and who doesn’t think July to November is a bit unreasonable?
Nice guys, but a horribly run service department.

Just had some recall work done on my V Star 950. The people there were kind and courteous. The work was done quickly, faster than they anticipated it taking. Their guest lounge was comfortable and the wait wasn’t too long. fdsxzxzvc
I do wish that their guest WiFi access was working. It would have been a nice feature while I was waiting for my bike to be worked on. As it was I was able to find a nearby open connection and use that. I even offered to help them fixed their WiFi so that their guests could use it and still keep their business network safe.