Red Mountain Villas

I wish there was a no star rating! Every time we needed something fixed they would come and do a half ass job in fixing it or never even fix it! We lived there almost the full year without a dishwasher because they never would fix it! They are old apartments and are falling apart! And when you end your lease I would really recommend taking pictures and not getting the carpets cleaned your self! I’ve seen other reviews about them not wanting to give back the 300 deposit! We cleaned the apartment spotless and got the carpets cleaned and they are still charging us for it all! I would definitely recommend somewhere else! When we were trying to get our money back in the deposit the guy kept saying «it’s not that much money» which is bs!

I have lived at Red Mountain Villas since it was The Peaks at Papago Park. When I moved in it was perfect. The rent was affordable, the grounds are lovely and the location next to the park is a big bonus. I moved in Sept 2010 and have always paid my rent early, taken good care of my apartment and generally never had an issue. When I moved into my 518 square foot apartment I paid $ 585 a month for it. (This includes the pet rent) Over the course of 5 years my rent has slightly increased every year. Of course, this was to be expected. They updated my applicances when I requested and they offered incentives for renewing your lease. I had a beautiful accent wall painted and my place looks amazing. I truly love living there and dont plan to move anytime soon.
Unfortunately that is the reason why I’m writing this review. Over 5 years my rent has increased a reasonable ~$ 100 (so I’m paying $ 690 a month + $ 100 more in utilities). When I went in to renew my lease this year they informed me they are raising my rent almost $ 100 a month for this next year. I was shocked. I cant imagine budgeting for this. $ 800 a month (+ $ 100 utilities) for a 518 sq foot apartment? I live alone, I am not sharing rent responsibilities with anyone else. My paycheck just doesnt have an extra $ 100 in it every month to spare. I went in to plead my case and they told me they are unable to negotiate at all and they recommended I choose a 7 month lease instead (as it’s $ 30 less a month).
I read an earlier comment about another resident having the impression of them not wanting to retain tenants. Why would they want to coerce me into a shorter lease? Perhaps, because they want a sooner opportunity to raise my rent again? I am disheartnened. I hope I can work it out. Weidner is a giant corperation and I am one person, but this is my home and I dont want to lose it.

Stay clear of this place unless you enjoy living with cockroaches. Turning the lights on and seeing all the cockroaches run off your countertops into your cupboards has become normal here, along with the weekly treatments that require you to empty ALL of your cupboards, move ALL of your furniture away from walls and wash EVERYTHING in your apartment… at your own expense… this has become such a NIGHTMARE.

I lived at RMV from January to October 2015. I moved from Scottsdale to East Phoenix for cheaper living. My roommate and I decided on this place. I was nervous initially because I thought cheaper meant there would be sacrifices to be made. In fact, this place provided a better living experience than my ritzy Scottsdale apartment.
The staff here is great. They are down to Earth individuals who will help you with whatever you need if you ask nicely. I have never had a problem with those people and can see they really care about their tenants, and in a complex with over 700 units, they can actually remember your name.
My roommate and I only encountered a few maintenance problems. Occasionally, our washing machine would malfunction, thankfully without clothes inside. It just wouldn’t start. This happened about 3 times, and each time we reported it, within a few days, there would be someone along to fix it. No big deal. We also had a leak in the air conditioning for a few days. It was during the summer and was able to fill up a few buckets worth of water. Once reported, maintenance was again quick on the scene and helped us out. Never had that problem again.
As for pests, RMV does a good job on keeping them out. I did encounter a roach in my pantry once, however. That was in September and it was only one. It’s surprising because my apartment in particular is right next to Papago Park, essentially the wilderness, and we never had a bug/​scorpion problem.
As for location, it is centrally located between Scottsdale, Tempe, and Sky Harbor Airport, 3 of my most frequently visited places. And having Papago Park as a backyard is great. I’m outdoorsy and whatnot, so that was a sweet deal. Never going to live in a place without hiking trails in my backyard ever again.
Unfortunately, I had to part ways due to a job change and price, the only negative. I now work up near Happy Valley, so the 35 – 40 commute on I17 is a pain and a half. The rent is high for the area too. I think a good rule of thumb is $ 1 per sq ft. when looking for an apartment. RMV is now around $ 940 for a 2 bedroom with 850 sq ft. A little high.
I enjoyed my time here. Very rewarding being in Papago Park and in a quiet neighborhood close to really anything.

Eric, Ashley and Nicole are wonderful. I have had some issues but the staff has been so kind and have gone above and beyond a property manager.
Eric has sat with my dog to make sure she doesn’t get nervous as the service man came in. It has been years since I’ve lived in an apartment. They do their best to make this a home.
Cheryl

I currently live here and have been for going on 2 years this August. It’s not great, but it also hasn’t been awful. This complex does try to do a lot for its residents in the way of social events. Last year we had food trucks come by in the late afternoon, had a free professional picture taken for the holidays, movie nights by the pool, and other social gatherings. They do a yearly apartment inspection/​fire alarm inspection, and usually change the battery. I personally enjoy seeing the water features throughout the property.
We moved into one of their upgraded apartments while my cousin had moved into an older unit the year before us. She told me that, as a perk of being a long time member, she had a choice between a few unit upgrades. She chose free carpet cleaning which, having a rambunctious cat, was really helpful.
We’ve had our fair share of ‘communal living’ issues – gates getting stuck form time to time, being able to hear the water and some noises from above neighbors (but not from the ones next to us or behind us), dishwasher doesn’t clean dishes properly, stove light and oven light weren’t working when we moved in, vent in bathroom was squeaking and blowing chunks of dust onto our towels (ended up getting a towel rack to hang on the door), chain inside the toilet broke a year later, back screen door has always been a hassle to deal with, ceiling fan squeaks when it is on high. The lights in front of my apartment and parking lot have gone out during several storms since we’ve been here… which I actually don’t mind, since I don’t like the light that’s pretty much beaming right into our window at night.
ALL requests have been fixed promptly by maintenance.
My two biggest issues with maintenance were when there was a leak coming from the ceiling above my shower. At one point, the water had formed a huge bubble, held up by paint. It finally popped and water was leaking out of it by the time maintance came to fix it. Their idea of fixing seemed to be smoothing some plaster over it. It was such a poor job, hardened points of the stuff were sticking out from the wall. There was even an air pocket in it, which made me worry about getting mold in the bathroom. I had called them out twice for the issue before it was finally resolved, which makes me think that having my bathroom rug tossed out and not replaced, along with leaving flecks of dried plaster all over the place had something to do with it.
Our other issue was the water heater. I had called them out 2 – 3 times before it was resolved. First the heater itself was checked, but the found the breakers needed switching back. This happened two times before someone finally went in to check on it. Turns out the element had corroded far beyond replacing and the whole thing needed to be replaced. It would take a day or two for the whole process, (the water needed to be drained from the old unit to lighten it (and eventually get over my balcony), and the second one was put in (having a cousin the same complex is really helpful). The maintenance guys were really nice about the whole thing and explained to me what was going on during the process. I’m just upset that it took that many times rather than have it checked the first time (it wasn’t the first time we’d had a problem with it).
Overall, I like living here. We don’t have any indoor pest problems (aside from the fungus gnats that come up from the drain if we leave our dishes out for too long). No roaches, no scorpions, haven’t seen any spiders, and no ant invasion in the summer. My boyfriend composts on the patio and it’s been a pretty decent experience.
We’re pretty much kept to ourselves, so any neighbor drama is beyond me. Occasionally there will be an argument heard in the corridors, but we can’t hear it from our room. Cops have been called here, some people let their dogs crap out by our apartment (which we ended up getting an email saying we had pets), and once got an email about some weirdo creeping about the complex (though we never came across him.) The parking lot in my area is pretty quiet for the most part, enough to where I can stay in my parked car with the windows rolled down if it’s a nice evening.
The only thing I have a small gripe about is the convenience store that was supposed to be opening in our complex next to the car wash port. That would be super, since the Circle K down the street seems to attract a lot of nearby junkies.

I do not live in these apartments, and so I cannot comment on what it’s like to live there, BUT I had such an incredible experience with the office staff that I had to write a review.
My fiancée and I have been desperately searching for apartments, as we were royally screwed by the place we planned to move into at the end of the month. We had seen a couple before Red Mountain Villas and we weren’t really fans of any of them.
The apartment we saw was very nice, and the property was beautiful, but what really impressed us was the amazing gentleman in the office named Eric (I hope that’s how you spell it… really nice blond guy!). Not only did Eric answer all our questions, give us information we didn’t even know we needed, and do it all with a smile on his face, he went absolutely above and beyond for us. We told him our situation and how we were still looking around (Red Mountain was a bit out of our price range), and so he gave us information on all RMV’s sister properties, along with if they had any types of apartments we were looking for and whether they were in our price range! I’ve never seen someone work so hard for strangers who wouldn’t even be buying with him.
Eric was incredible, and if you get the chance to look at these apartments, BE SURE TO ASK FOR HIM! He’ll make the experience for you!
Oh, and we did find a new apartment home– at one of the sister properties of Red Mountain Villas. Thank you, Eric! You made our day!

I recently moved into Red Mountain Villas with my boyfriend. We came directly from Salt Lake City, and put a deposit on a unit without seeing the apartment. When it comes to online reviews, especially Unilocal and Google, I find them to be very telling of what experience to expect, so you can imagine my trepidation considering some of RMV’s earlier reviews.
Within the first week of arriving at our new place, we had several maintenance issues. I noticed that the linoleum under the fridge was ripped up and that the caulking in the master bathtub needed a touch-​up. I called the front office and Kyle from maintenance was at my door within 15 minutes. Both of those repairs were completed the next day. A couple days later, at midnight on a Friday, I heard a sizzling sound coming from our breaker box and it smelled like burnt ozone. I called the emergency maintenance line, and Joel arrived within 30 minutes. I felt horrible for making him come out on a weekend in the middle of the night, but he was so kind and took my concerns seriously. As it turned out, the breaker for our water heater needed replacement, and though it took a couple days to get the new breaker, the office and maintenance kept me updated through phone calls and stopping by my apartment to let me know they hadn’t forgotten about me and that I was a priority. With all my phone calls and maintenance issues within the first week, I felt like a nuisance, but all of Red Mountain Villa’s employees assured me I was not, and have made me feel at home in a city that I have no connections in.
As far as the property itself, it’s beautiful. No issues with trash, though the occasional dog poop doesn’t get picked up by owners. My neighbors are super-​friendly and the only thing I can hear from my upstairs and side neighbors is the opening and closing of sliding doors. The pools are numerous and pristine. There’s even a turtle living in one of the ponds… so cute! The fitness room has brand-​new equipment and smells delicious, somehow.
I am proud to live in Red Mountain Villas. Customer service makes or breaks a business in my eyes, whether it be a restaurant, doctor’s office, or property management, and I can’t express how fantastic my experience with RMV has been. I feel like a priority, even when I’m calling them every day for one thing or another. A special shout-​out to Erik, Ashley, and Raissa at the office for their patience and concern, and Joel and Kyle from maintenance are timely and professional and just nice to talk to. I would recommend this property to anyone and everyone.

Not sure why this place has such bad reviews, but I’ll give you my take on the place…
My boyfriend and I have been living here since November. We live in a tiny one bedroom one bathroom unit, but it’s really all we need since we work so much. When we moved in, the place was clean, had new carpet and a washer/​dryer. Yay! There were a few things here and there that needed to be done but it met my expectations.
I was waiting to write this review until I experienced a maintenance need and today was the day. Yesterday our window was cracked from the bottom up, today we woke up to the A/​C broken. We put in a request for both, but silly me, I forgot to check it was okay for them to come in without me being there (I was in a rush).
So, I called them at about 6:20 (after office hours), told them I needed my A/​C fixed ASAP and they could enter whenever possible and the guy was here at about 6:35…seriously, I thought they would come tomorrow or something but nope, he was there pretty dam fast. 15 minutes later my A/​C is fixed and he said he would have a guy over here tomorrow for our window. I am very impressed and grateful.
We pay $ 700 (not including water, tax ect.) per month for this place and I can say with confidence that it is well worth it. It’s safe, we get along with our neighbors, has great amenities and a really friendly maintenance crew.
I do have one complaint however… the woman on the after hours phone line is so rude. Like seriously, if I didn’t need my A/​C I would have told her a thing or two and hung up. But otherwise, 5 stars!

There is so much to complain about, I don’t know where to start. Move in date-​no hot water, dryer did not work, carpet was HORRIBLE and should have been replaced before I moved in. It took 3 days before I had hot water and the dryer was working. Dogs bark at all hours of the day and night and no amount of complaining to the office does anything. Cars race around the parking lot all the time too. Bathroom cabinets so old the cheap laminate is peeling off of them, the showere surround is so old it is yellow-​gross. I am counting the days until I can move out of here. When I try to discuss the issues with the office staff there is never any resolution as they are completely unwilling to work with you once you have signed the lease. DO NOT MOVE here unmless you are willing to put up with all of this.

At first look this place seems like a nice enough place to live in, I was wrong!!! The washer stopped working and the dishwasher broke about 4 months into living here! It took them over a week to come and fix them, during that time I started seeing these big bugs all over my place as well.
I would leave my kitchen spotless and would come home to these bugs crawling about my counters, I put in an order for pest control and it took another week for them to come out and spray. after the spray they didn’t tell me that I had a cockroaches in my pipes! They came a 2^nd time and sprayed and told me I needed a 3^rd spray the next week! I had to move all of my stuff out to do the roach spray, all the leasing manager Nichole did was give me a «heartfelt» apology for my inconvenience and gave me a 25 $ gift card for the movies!!! The management here is horrible and the maintenance, I’ve never been so disgusted do yourself a favor by not living here!

Its alright…

There is nothing wrong with the units themselves… other than the fact that if something doesn’t work, or if there is an inconvenience, you will have to live with it.
The problem with this place is the INEPT or NON-​EXISTENT CUSTOMER SERVICE. Most, if not all, of the staff there either claim to have no power to help with your situation (the constant smell of drugs from a neighboring unit, for example), or flat-​out refuse to help altogether.
In addition, we scrubbed the entire place from top to bottom (my girlfriend is a neat freak), and they REFUSED TO GIVE THE DEPOSIT BACK. We changed units halfway through, and in both cases of moving out, they cheated honest tenants out of $ 200.
Moving in here would be playing Russian Roulette– if there’s nothing wrong with your unit, or if you don’t mind losing your deposit money because you’re going to trash the place anyway, this is the spot for you. If you plan on getting quality for your money and having people care about your needs, move along.

I have not lived here long but so far I am loving it. Although it is not completely updated (you get what you pay for) it is very livable. In my 2 months living here I have filed 3 maintenance request (all for move in problems ie. tearing floors while moving furniture) and they have been attended to ASAP with no issues. The staff has been extremely helpful and friendly. Riesa was a great resource and helped us with everything upon move in! The location is great and we have easy access to everything we need. Occasionally I can hear the neighbors but for the most part it is pretty quiet for an apartment. It is a safe community and has a lot of amenities at your disposal since everything is open ²⁴⁄₇. We signed a 1 year lease but ideally we will live here much longer!

If I could give this 0 stars I would. I have lived here for 2 years now and cannot believe the terrible service that they provide to their residents. I have had to ask multiple times for the closet in my guest room to be fixed (it is now broken again because they didn’t fix it properly the first time. They never admit that they missed something the first time and I had the same problem with the guest toilet. Their website for paying rent is terrible. Why would I only want to pay for the utilities instead of the entire bill? Thanks to their system that doesn’t understand what «full amount» means, they were trying to charge me late fees when I have paid my bill in full and early every month for 2 years. Their office hours are so terrible that I couldn’t even talk to them when they finally delivered the message and had to wait until 10am on a weekday when most normal people are at work to try to talk to someone. I would NEVER recommend this apartment to ANYONE.

I am redoing this review.
Before I gave them 1 star because of the staff. Well let me continue with my dissatisfaction. If I could give them ZERO STARS I would easily.
My dryer HAS NOT WORKED since I moved in. After having maitnence come out MULTIPLE TIMES they are still saying there is nothing wrong with it. They can and will get you in trouble for anything. Makes me feel like they’re «big brother» watching over you.
So many people I have talked to are having similar issues. There are so many empty apartments due to the fact that this is A TERRIBLE COMPLEX. yes it may look good from the outside. Just don’t wait until you live here for months. It only gets worse.
They have issues with the LEASE. My lease started July 1^st. Now they are saying I cannot get out of my lease until JULY 31^st!!!
That is 13 months when I signed a 12 MONTH LEASE.
Awful awful awful place to live.

I don’t know why people are giving such bad reviews. It’s a very nice complex. They take pride in it looking beautiful. I personally love how quiet it is there. Everyone respects the quiet hours, especially with the amenities being open 24hrs. They are also reasonably priced. The front staff has been nothing but helpful every time I have called or went in. And maintenance is very timely.

Unfortunately I would have to agree with all the previous comments concerning customer service. There are a FEW employees who actually do care about the residences, but overall the staff could care less. There is supposed to be a safety/​security officer you can call after hours if there is a noise complaint or any suspicious activity, etc. They are totally hit or miss whether or not they even answer when you call. Maintenance took FOREVER to go through. Luckily we never had any major repairs. Literally half our building was unoccupied by the time we moved out. Tells you alot about how people felt.

I have lived here for almost 2 years. It’s been one ridiculous thing after the other. They forgot to charge is for our pets– we called to remind them we had pets– twice! No-​one ever returned our calls. Months later they back billed us for– guess what?! You got it! Our pets!
When our lease was up the first time (should’ve taken the opportunity to run for it!) they harassed us daily about re-​signing a lease. The lease renewal letter they gave us had the incorrect date on it that our lease was up. I called to talk to them about it– no call back (I called 4 times! Christian the office manager is a half wit!) I finally went in to talk to someone in person. Their response?! The administrative error of the wrong lease end date was my issue, they are not responsible. We were trying to decide if we could move and to where and ran out of time to decide due to the office error and signed a new lease (for 6 months) as a last resort.
Our hot water heater sprung a leak at 3 am. Our neighbor called it in (leaking through to their apt); maintenance shows up, has to replace the hot water heater and left the old one on our stoop by the front door for days. I called the office 3 times to see when it would be removed– without any resolution. I came home from dinner later in the week to find the hot water heater gone and a letter from a lawyer stating that I had been «served» with an eviction notice for having trash on my stoop!!! First off– you have to «serve» someone legal documents in person, not shove them in the door AND the papers weren’t even signed by anyone!!! I was FURIOUS! I forwent the option to call and went into the office– pissed! Christian was on vacation and he was the only one I could speak to in regards to my issues. I asked for his return date and called him everyday for a week after with no call back. No one ever called me back– Obviously! and I am still living here, so needless to say the letter was complete bullsh**!
I am so sick of this place! The view of Papago and the golf course is gorgeous but I will be getting the hell out of here as soon as this lease is up! Do NOT do it to yourself! Horrible horrible property management!!!

This complex is not interested in customer service. They do nothing to retain residents, just keep raising rent and lying to you. They say they are97% full but are not even close. They send renewal notices and when you go in to address renewal options, they do not even agree to what they gave you in their written notice.
Locks for pool gates have been broken for well over a year and never replaced. Maintenance issues are neglected or given a «duct tape» repair. This facility wants immediate money and will fine you for anything, charge you for everything when you move, and do nothing to retain you — except raise your rent and lie to you.
Class C property with poorly trained staff and an ownership that is clueless on property management.
HUD would love for all resident complaints to come to them, as management violates many Federal laws.

La maison