Rapid Blinds & Shutters

The worst service ever and they did a terrible job. The blinds didn’t even fit my windows properly and they wouldn’t want to change it. Very unprofessional and I advise everyone to STAY AWAY FROM THIS COMPMAY!

After the installers seen all the problems with the doors not closing right and said, your salesman should of known to design the shutters in two parts due to the size. The office knows about the closing issues and will have the salesman come out tomorrow from 12 — 3 to see the problem. Next day I called the office after 4 and asked what happen to my appointment with the salesman, the receptionist said sorry but the salesman will not be coming over today the store manger has taken over the case and will review and call me in a few days. «Excellent Service at its best.» Tuesday the following week I received a call from the store manger with a cheep fix take it or leave it. He only offered to fix window 1 only, with two new inner panels. I asked him will that help with the closing and the warping of the panels. He said No, the shutters are 9ft high and thats normal due to the size. I told him I’m not happy these results and if he can come pick up the shutters and repair my walls to original. He said, do to there’s nothing wrong with them, the job is complete. I told him the shutter on window 2 does not even close! He said, «I’m looking at the photos I have from the installers, it looks like closes just fine. I offered him to come see the shutters himself, he said no need to he had photos. I said ok, I’ll show people your complete fine job and ended the call with him. The salesman that designed the 9′ foot tall shutters should of mentioned that these shutters will not close like the other shutters. I’m close to 60 years old and you want me to lift 9 foot tall shutters to close it. Now to the «professionally Installers» at Rapid Blinds & Shutters, that forgot to mention we damaged your wall with a nailgun, till I asked them why are these nails sticking out of the wall! The nerve to act like they where unaware of it till I showed them shows the incompetence they had. Then said we can repair it, thats no problem. They repaired it with silicone glue. Very professionally install I must say LOL. Rapid Blinds & Shutters never showed up after the install, you act like shutters are designed to have hard time to close, you act like nothing is wrong with lifting shutters to close them. After I expose your lack of craftsmanship, lack of customer service, and lack of work ethics. You should tried to do the right thing instead of trying to act unaware. I think you as a owner/​manger did know first hand this was wrong after you seen the photos first day but stalled on purpose to collect your money first from the credit card company before me calling them to tell them this job is not acceptable and I never signed off on it being done. Then offer me a cheep fix that lack incompetence Rapid Blinds & Shutters shows.

Our landlord chose this company and after the measuring and things were schedule for installation they were prompt and on time. The installer knew what he was doing. Very professional. I would recommend this company. In response to some other responses; you get what you pay for, buy cheap, get cheap.

Worst company I have ever dealt with, ever, hands down. The blinds are cheap and flimsy and come apart easily. We called the company out to repair them and they charge a $ 100 service fee. It took them weeks to come out and they only repaired part of one. They came back weeks later to repair the rest. While they were fixing part of one of the blinds, my husband heard a huge cracking noise from the other room and came in to see what happened. One of the blinds that was fine before was now cracked. The technician quickly blamed it on our dog and tried to glue it back together. The dog did NOT do it. There is no way she could have. She has never torn up anything in our house and has no interest in the blinds. She is an old lab that just lays around all day. We called customer service to have it fixed and she said they would charge us another service fee and were not responsible for what happened. Will never use this company again and would not recommend them to anyone.

Tried to call Ashley in customer service, no response oh and we threw away your order. Hope the 110 $ you made off me is worth the bad press and business you lose.

The owner/​manager is a liar, I called the same day and they did not check or call to help with the concern. Additionally my shutters I purchased are warping, poor quality and bad customer service.

Very terrible company. Called to get estimate but they never send the estimate over. Don’t waste your time and money with this company.