Protect Your Home – ADT Authorized Premier Provider

RUN, RUN, RUN AWAY
If I could use no stars i would. Much like the other reviews here, Protect your home installed my system and while the install was done very professional, the sales person I talked to the first time promised me many things that never happened. Starting with an install date that did not happen before I left town to the subsequent calls for everything from wrong billed price to being billed by both ADT and Protect your Home for the monthly service (for which I am still waiting for a refund of over $ 70). I also have not received the $ 100 debit card they offered (which I found out I have to pay a handling fee for) or the $ 240 check to offset the amount I was supposed to be charged and the special offer price for the first year I was told about. The sales people are very unwilling to help you with a truthful explanation of what is going on. My recommendation would be to go to ADT directly if you want them or use another company.

worst company ever. seriously the absolute most criminal company ever. avoid at all costs.

Do not go with this company. It is crooked and dishonest company. Online reviews are true. Should have checked ADT and this company affiliation with them first. My experience was with Steve the tech and Raul his service manager. Non responsive after agreement was forced prematurely for me to sign before system testing and review. I realized now he tricked me into signing before system is tested and then don’t correct to finish the job. BEWARE. This company also does business under Defender Security Company. It
boondoggle people into thinking they are ADT and ADT has no recourse on them.

I agree with all the other reviewers. Adt tries to scam people on auto renew contracts. Please don’t sign up with them or you will never get out of your contract. Look at all their 1 star reviews online.

DO NOT USE THIS COMPANY!
We called Protect Your Home in December of 2014 to have a security system installed in our new home. The home already had a pre-​wired system. The installer came out and I instructed him to use ALL of the pre-​wired system and only add (1) wireless sensor to a new patio door we installed that was previously a window that did not open and had no sensor. He spent an entire day and in the end had ripped apart my panel, cut the wires to all of the motion sensors and key pads pushing the wires into the drywall and hooked up not (1) as instructed but (6) wireless sensors and wireless keypads. He said he could not find the wires to multiple windows and doors in my panel. He actually left my panel in such bad shape it was considered a fire hazard as noted by SafeGaurd Security who came out and fixed everything (see attached image). I asked the installer to leave and send out a new installer to do it correctly. He had me sign something on an iPad and left. My wife noticed that they DOUBLE CHARGED us for the install on our debit acct. I did not hear from them the next day so I went through the paperwork in the folder and filled out the cancellation form and faxed it in. After numerous calls they then told me they never recieved it and we were told to fax in OUR fax confirmation sheet. My wife did and still no response. I called again and they said they never received that either. I called ADT corporate and filed a formal complaint against PYH. After months of trying to get our refund and being told we would and they would come get their equipment, it still has not happened. It is NOW JUNE 26^th, 2015 AND I AM ON THE PHONE AGAIN WITH CUSTOMER CARE AND LOYALTY DEPT. I have had enough! I am posting this review to every review site I can find and following this up with a complaint to the BBB, Arizona Attorney General, and Federal Trade Commission. I am then taking all of my documentation down to Maricopa County Superior Court and filing a lawsuit against Protect Your Home for damages including documented damages to our home verified by SafeGuard Security also documented with photos. I have given them over six months to refund our money and pick up their equipment. Game on now!

Disgusting, miserable, pathetic. I have been with this company for my business and home security for over 10 years. I needed special attention 3 days ago when a suspicious vehicle was parked behind my business, so I called and asked if it was possible for me to be called if anyone turns the alarm off with a authorized code, and not just in case of a break in, in case an employee is trying to steal from the company. They set this up while i was on the phone and assured me that I will be called. I was afraid of the situation so I called back in 30 minutes to reconfirm and to make sure they dont text me and will call so I would wake up. That person looked up stuff and said I am all set, I will be called if anyone deactivates the alarm with an authorized code, 30 minute before or after opening or closing time.
I just realized today that yesterday one of us opened the business late in the evening and i was never called. So I called to inquire why i wasnt called, and the agent I spoke to made me feel absolutely stupid and told me that there is no such feature ADT has and I am mistaken. I asked if he sees any notes that this was done because it was confirmed by 2 separate agents. He said he had notes of my call, but no such feature was setup, and according to him, it was not even possible.
I asked to speak to a supervisor, who said that such a feature exists, the other guy didnt know what he was talking about, but it was never setup. So the only time i needed help from ADT in the over 10 years I have been paying them, they failed me miserably and made me feel stupid like I dont know what I am talking about. I am going to get another company, and dump this pathetic company forever. Stay away, they are worthless. I regret having given them my business for so long, never again.

Last year ADT told us we moved into the most dangerous city in the nation. I said «Really?! More than Chicago, Detroit or DC? Would you like to wait while I pull up the stats on that?» They didn’t have time to wait. Tsk tsk.
Today they told a client of mine (I’m a Realtor) that their agent (me) should have told them I made an appointment for them to show up today and I should’ve told them. (I did not and would not). I’m such to death of lying sales people.
I will, going forward, forewarn every client of their lying sales tactics. Do NOT trust them or use them.

The worst company ever. I called this company because of a flyer I got in the mail. They wanted to give me for free everything under the sun. All I had to do was pay 99 dollar install. Seems pretty good. Well a few days before my install I decided to read reviews on not only adt but protect yoir home. They both have horrible ratings. So I decided to call and cancel. Now from the very beginning I was told if I decide to cancel I would get my refund of the 99 dollars no problem. So when I called to cancel it was no big deal. The guy told me it was canceled and to allow 3 to 5 days for my refund to be back into my bank. Well I waited exactly a week. So 7 days. Still nothing. I called again. Now this guy tell me it doesn’t show my order ever got canceled but he assured me that he canceled it and to allow 3 to 5 days. So now I wait another 5 days. Still nothing. So I call again. Then they tell me that it could take 7 to 10 days and to please be patient. Well I decided not to wait that long and waited another 5 days. Still nothing. So I called again. Now this lady tells me it could take up to 30 days. Well that’s were I blew up. After I yelled and cursed at her she said «oh as I scroll down it says it should be refunded back to you today» wow that’s amazing after I yell at u it shows up. Which after I got off the phone I looked and yes I did finally get my refund. I firmly believe that they have no intention of giving you your money back and hope that you just forget about it and move on. Sorry but 100 bucks to me is a lot of money to just ignore. I decided to go with az alarm company. Cheaper monthly than adt and since it’s local it’s way more personal. The owner even gave me his personal phone number and said if I ever have a problem just to call him personally.

The problem is «protect your home» not so much ADT, ADT’s problem is they should drop «protect your home» as an authorized dealer. PYH is a POS. PYH is absolutely unresponsive to service all they want to do is sell you, install you, get your money, and then forget about you. You have a problem you call ADT they send a email or call protect your home, then PYH ignores you. I’m getting my insurance company, USAA, involved so they can put pressure on ADT to improve PYH. I’m not holding my breath.

Well, things started out pretty good with Protect your Home and then deteriorated the day after my alarm system was installed. The salesperson (Thomas) came out to my home and presented the options. I asked him to give me a couple of days to think about it and he did. He came out, I signed up and just as he indicated the installer came and and did a great job of the installation and followed through just as Thomas indicated. I asked him for an additional key fob and he indicated that I had $ 500.00 of extras and could get the key fob the following day if I called. I thought this was strange that he didn’t give me a second one the same day but I soon learned what their game was. The guy came out the day after, brought the key fob and proceeded to try and sell it to me rather than deducting the cost from the «$ 500.00». I immediately went off on him and he said that the special ended yesterday. I then indicated that I was going to call the office and then his tune changed and said I could have it for «free.» I still didn’t feel comfortable and told him to leave and take the key fob. I called the office and like Parisa R. on 4÷28÷2014, I got a Manager with exactly 2 brain cells to rub together. The second time I called I got a hold of a young lady who sounded African American and got the best service recovery I’ve every experienced. She turned it around and made the tech come back out with my key fob and apologized for what happened and I did not get charged. So I guess I have mixed feelings about this organization, because even though they made it right in the end, I shouldn’t have had to go through the hassle. I’ve mailed off my coupon, money orders and the information requested to obtain the 2 — $ 100.00 VISA Gift Cards. I will keep you all posted as to when and if I receive them but rest assured if I don’t get them I’m going to report them to the Better Business Bureau, Channel 3 on your side and filing a claim with possible damaged with Small Claims Court. Hope this review helps. Mark D.

Only getting 1 star because there isn’t an option for NO STARS! This is the WORST Company EVER!!! I signed up over a month ago– the sales guy came out to UP SELL us, told me if we didn’t want the extra’s we could be easily refunded… uh still waiting! NOT TO MENTION don’t believe the scam about the GIFT CARD– ALL LIES! Still haven’t received that either. I called in and guess what all their «Managers» sound like they need a good course in customer service. NOBODY GAVE A CRAP that I haven’t received my refunds, and even had the nerve to raise his voice at me. THIS COMPANY IS TOTAL BS! If it wasn’t for the fact that they said now I have to pay $ 1,000 FEE for early termination I would be done with them FOREVER!!! I’ve never been so disgusted in a company and now wish I had checked out Unilocal before ever signing up with them.
Oh and don’t let the name «ADT» fool you — they are just «authorized to sell ADT» And I hope ADT pulls their contract with these people… HORRIBLE COMPANY !!!

An update to my original review below. I recent moved to a second home. While they say it was free to move the system to your new home, it’s only free if they do it. When I called ADT corporate they wanted to charge me a fee. Instead I told them to leave it at my old place and to give me a reduced rate, which they agreed to do… a month later I found out my service was cancelled, and that I was paying for a cancellation fee instead of having the service remain. Now I have to go back out to my other house to have a re-​connection performed while it wasn’t under protection by ADT for the past month or so…
I got the home security system installed… which was expensive but at least i was to get 2 $ 100 gift certificates. Well they use a 3^rd party to manage those gift certificates who charge a shipping and handling fee in addition, the certificates need to be sent within 30 days of installation along with page 1 of the contract. However, I didn’t receive the certificates until months later and I didn’t get the final version of the contact until that time as well. I’m now 4 months into my contract and unhappy with their level of customer service and doubt I will be eligible to get my $ 200 in certificates.
DON“T USE THEM… NOT WORTH IT

I just bought my first home a month ago and ADT has called over and over asking if I want a system. I started with the nice «No, Thank you» and have moved up to the «DONT CALL ME AGAIN» response.
Then last night at 8pm some guy shows up at my house to talk to me about buying a system!!! I wasn’t even home, but my best friend was and he called me freaked out because someone is at my house when he knows nobody was scheduled!
What do we call that? Harassment!
Utterly Ridiculous! I’ll be calling corporate today and if anyone comes by my house again I will be calling the police and pressing charges!

Horrible! The guy that came out to sell me the service spent the whole time hitting on me and trying to get me to buy a cd for his band. He failed to mention that the 3 year contract with ADT would have to be renewed for another 3 years if I moved during the contract! Lame. Plus ADT IS THE WORST. Horrible to deal with and their service doesn’t work! I have an ADT system and my house has been broken into twice!!! The alarm didn’t go of either time and the police were not called. They won’t let me out of my contact so I will be charged a $ 700 cancellation fee because I refuse to sign another 3 years with them when I move. Go with another company. Protect Your Home and ADT are both bogus.

AWFUL, horrible, waste of money! SKIP ADT and pick another company.
I wish I had stayed with Monitronics instead of wasting my money on ADT and Protect Your Home. The tech left a mess and lots of holes in my walls. There is a huge chunk missing-​looks gouged out of the wall. I had to clean up after he left. He was more interested in talking on his phone and smoking cigarettes than installing the alarm properly. Unfortunately, if I cancel the service I am still responsible for 75% of the contract, which I can’t afford. Save your money, buy a dog or pick another company.