Properties R US Llc

There are many reasons for our decision to vacate the property and unfortunately, the largest one has been our dealings with this company. We have found the last year to be highly frustrating in dealing with the unprofessionalism of Properties R Us. Please know that all of these complaints have been made known to them by phone, letter, as well as in person. All of which were IGNORED.
We have placed countless requests for maintenance on our home and have been left without a call back or any response. Our roof had a major leak during monsoon season and was ignored over and over again. When I called to place a request for maintenance the man who was supposed to be the head of maintenance was rude and made no effort to hide how mad he was that he had to do another roof repair. He had a ‘we will get to it when we get to it’ attitude. The roof was never fixed. Then when someone did make it out to fix our bathroom fan, it worked for one day and then stopped working again. Despite several calls, no one made any effort to fix it again.
Aside from that, we have never been able to get a straight answer regarding our water bill. Properties R Us expected us to pay this bill without ever getting a copy of it. They thought I should just call and see what the amount was and then pay that. Sorry, I expect to see a bill first, so the agreement that I have made is that the water bill gets sent to Properties R Us and someone there is to email me a copy so that I can pay it. Getting someone to follow through on that agreement has always fallen on my shoulders requiring me to call several times asking for the bill to be sent. This also requires me to explain my situation again each month and usually my efforts are fruitless. They are so far behind on inputting their paperwork that I have received several letters in the mail saying my rent wasn’t paid, even though it was, all because they couldn’t even get their monthly checks inputted before they started harassing people about money owed.
Another complaint in dealing with Properties R Us is the rental of the guest house on the back of the property. Our lease requires that we pay 75% of the water bill and the guest house pays 25%, which was fair when there was one man, but then they rented that property to a family of five people. This obviously impacts the amount of water that is used and therefore impacts the amount of money we’re unfairly required to pay.
Then we were approached by this family to share the front yard of the property so they could park their vehicle inside our gate. This has been a huge inconvenience for us as we have to make sure that neither car is blocking the other. We have also had to provide them with a key to the gate and have not had immediate access to the alley where the trash can is, due to their very large dog. The most disheartening part of this is the complete lack of Properties R Us as a mediator. They promised that family that they could have access to the gate and front yard for their vehicle without ever making an effort to contact us.
The level of unprofessionalism that Properties R Us has demonstrated to us in the last year leads me to believe that coming years would be no different. We have been great tenants fulfilling all of our contractual obligations and we feel like they have failed to do the same.
No matter how much you like a house they’re managing, I can assure you that it won’t be worth the hassle. Find somewhere else to live.

The below company is the worst! Today I have finally set forth on the hard work of putting this co. out of biz! they have Ignored us, lied to us, neglected us and last but not least treated us in the most unethical manner! I will post some pix of the things we have had to deal with since living here. Today I have made formal complaints with the BBB (they have an f rating and have not even responded to the complaints btw) also the R.O.C. and 3 on your side. Lastly with a city of phx landlord/​tenant counselor. This has been a major weight on my back and I have let this effect my mood for far toooo long (5 mos). A friend (former)works for the company and is the reason why I used them! This is why I have been so patient and held off on taking serious action. Long story short… We have been without running water on 2 separate occasions for more than a total of 20 days. We have had a tub full of human waste, human waste tracked all over the house (not cleaned up by them) along with the house flooded and many other things! I am not sure what u all can do to help us but any ideas would be a great start! This has made my life very hard to manage! When your home is a mess imagine how it turns your world upside down! THANX!

I have never been so FRUSTRATED with a management company in my LIFE. I have been waiting SIX WEEKS for a simple repair and now my phone calls and emails are being completely ignored. I agree with Chelsey R., it makes me sick to think of all of the lies I was told prior to signing the lease. Not ONE thing has been taken care of. Our new neighbors even «warned us» the day we moved in that thee guys were real crooks – apparently the last tenants left because they had been waiting for a full year for a repair to be completed and never was.
STAY AWAY FROM THEM

Sven K. I would like to give you an opportunity to answer my questions from my numerous emails concerning your managment of my prorerties before I post here… Tom Y.

Have you ever wanted to evict YOURSELF from a rental property? Well it’s a thrilling feeling that you are sure to experience when renting from Properties R Us. With no will to help you in maintenance needs, bogus fees and charges, and an always hostile attitude, you’ll be glad to kick yourself to the street after a few months with this rowdy crew! Are you having a terrific day and want nothing more than to END IT?! Stop by their offices to ask a couple of friendly questions, and they will go out of their way to ensure that you end up in a red-​faced shouting match! THE PROFESSIONALISM IS ABYSMAL!
They must have gotten rid of a few people a while back because things were peaceful and routine for a bit. But lately it has been back to the chaotic, aggressive, sneaky, and pointless battle between Properties R Us and tenants. I mean really, when has someone out of the blue stopped by just to make sure that the abuse they are getting ISN’T GOING TO ONLY THEM. I literally had a guy knock on my door just because he knew it was managed by Properties R Us and ask if we were having the same problems as he was. His concern was that they were causing problems because of his race. No way buddy, they hate every one of their tenants equally! Hooray!

So, ever wanted to live in a house with no air conditioning, in ARIZONA? Ever wanted to be consistently ignored, lied to, and then ignored again? Do you enjoy working with completely unhelpful people, who are often incredibly rude, and who can barely be bothered to do their jobs? Then THIS IS THE PLACE FOR YOU! If you rent with Properties R Us LLC you can be assured that you will be working with the best inventors of excuses in Arizona, with silent treatment skills better than a brick wall, and an expert vacant expression. If you are reading this, Properties R Us, now would be a good time to call back all of the tenants you’ve been avoiding.