Pro -Lock & Safe

I have to say I’m surprised they are still in Buisness as they are so rude and unprofessional. Asked about having a key cut and when quoted a price I questioned why was it so high as the last time I was there it was $ 12 now it’s $ 44 and he went off on me and told me go get it somewhere else and was laughing it off like some kind of clown. I will never go back there ever again and recommend anybody else to look else where.

This is a great business. I’ve been there a few times for various lock related needs. One time I came there with my vehicle and he came right out and solved my problem. Another time I came in to have him re-​key a new vehicle lock, he looked at the old one and said «Its just the tumbler is broken». So instead of $ 75 for the new one, he charged $ 25 to fix the old one.
Honest and fair would be the words I’d use.

I’m not happy to write this review, but I think it’s important others know. We brought a Baldwin outdoor lock to Prolock for repair. It would lock, but not unlock, or unlock but not lock. We left the lock to be repaired. Subsequent calls to the owner let us know that he was waiting on parts. Finally, the parts arrived and the lock repaired. We were told it was ready for pickup. I sent my daughter down to get it and pay the bill, almost $ 40. Maybe it was foolish of me not to ensure the repair had actually been made, but I did not. I trusted them. A few days later, my husband went to reinstall the lock at our tenant’s property and realized the lock didn’t work. I suppose he could have pulled it out, gone back to pro lock showed them, gotten back our money, but the tenant wanted something in the space and decided since there was a deadbolt a non-​working handle was fine.
So — I am unable to recommend this store. They took weeks with our lock, told us it was repair, collected money for fixing it, and had not repaired it. The owner was nice the times I spoke with him, but he either does not know what is going on in his store, or he does not know what it means to repair a lock.