Pep Boys Automotive Supercenters

Bought 4 tires, installation, and warranty here about 2 years ago. Falken PT722 215÷55÷17 for a Chevy Cruze. One of them suffered a catastrophic failure within 4 months which resulted in a blowout due to tire separation. This was not covered even with their useless extra tire protection we paid for. So we went elsewhere (BigO) and had them replace it. Just yesterday the same thing started happening to the left rear tire. Took it to pepboys, found the order, found the warranty, found the defect. Would not do anything because their warranty prorates tires where competitors replace the tires. They basically give you $ 20 credit and then tell you that they no longer sell these tires and recommend a Michelin at 2x the price. Then tell me I need to pay for another mount and balance as well. This is a HORRIBLE place to buy tires. I told the sales guy it would be the last time I would set foot in a Pep Boys and I wouldn’t be recommending them to ANYONE, and I will not. There is plenty of good companies within a close proximity to this place. So here I sit waiting for a great company I have always used in the past (Big O) to mount and balance the new tire. Stick to the legit companies! The guys at Pepboys are there for your money only, they have no concern for anything else.

Great service from Frank and Kevin! Thanks guys, I really appreciate what you’ve done! Nova Days finding a combination of a high level professionalism and great customer service skills is rare!

Horrible customer service. Although some try to help customers while the other employees screw around. I got a quote for a $ 2500 service repair they recomended. All while I was waiting for an oil change. My car is not worth that price. I did not explode and called them out as liars. I just kept quiet looked at what they said needed repairs for my car. I know my car, and I know what repairs where needed. I politely declined there B.S. and told them no thank you. I went to a local mechanic, and they quoted me $ 150 for the repair. Pep boys is a shady business and sucker people into buying stuff they don’t need. I won’t be recomending this place to family or friends.

Unhelpful, elusive, non-​commital, went to Midas on 90^th and nearby Sun Devil. They were great!

I came in asking about car fuses for my hard wire radar detector and had a bunch of questions and was taken care of. I will be back for future purchases. Thanks guys.

So if you buy a set of brakes from them and you install one set yourself but ran out of time to do the other they won’t touch your car. So that means they never sell one tire? It was their brake pads i bought yesterday so its not like i came in with 3D printed pads. Funny thing about these shops. They want your business and then in the same breath give you the business!

I’m beyond upset about the customer service or lack thereof at this location.
I should start off by noting that I’m very easy to please (before this review, 31 of my 36 reviews are 5 star)…meet my basic expectations and I’m a happy dude. Also should note that I don’t give a negative review without letting a little time go by to cool down and without giving the reviewed business a chance to try and make it right.
So…I take my wife’s car in early Tue morning for an oil and filter change. Work done in a timely manner for a fair price. Leave happy. Wed morning my wife leaves for a couple of appointments and I notice a seriously large amount of oil on our new sealed garage floor. No issue cleaning it up, but clearly and issue with the oil change from the day before. Car has never once shown evidence of an oil leak. Call the PB location and talk to Michael. He transfers me to the manager Devlin who tells me to bring the car in. I tell him I’m busy and since it’s clearly a problem they caused to send someone to fix the car. Nope, we don’t do that and by the way, you should check the oil and add any if needed. OK, I get it, that was a little extreme on my part, but hey I’m not the one who caused it, just the one who has to spend the next few hours getting it fixed.
Now, before I leave I call the PB customer service line and talk to a rep in Canada. He takes all my information and tells me the best he can do is have the local District Manager Harmon call me… in the next 24 hours. As of this posting it’s been over 48 hours and no call. Case # 447 433.
Fast forward, I go change cars with my wife, check the oil and determine it’s safe to drive to the PB site. Talk to Devlin and he enters a work order in the system and says they will check it out. End of conversation. No apology, no can I get you bottle of water, no nothing. I go into customer service lounge where I can see the entire service bay area. They pull the car in and raise it up. Service guy spends the next several minutes and several rags wiping down under the engine. Car goes u and down 3 times and he even drains the oil and refills. This took 40 minutes of constant labor. He then brings the car around front. I leave the lounge area and stand by the checkout area. Devlin is on the phone, looks at me and books it to the service bay area. Never to be seen again. After a few minutes, a guy walks over to me and hands me my keys and says «all done». No paperwork. So, I ask for it. He says no paperwork on a re-​check. Seriously! What about the work order Devlin had me sign? What about an explanation for what went wrong and an apology for the almost 3 hours I just wasted? Another guy comes over and offers to do do some paperwork. Gives me the customer copy of a n/​c invoice and tells me that the original oil change peep was sloppy when he drained the oil and is splattered and collected in the splash guards. I check out this story online and find it actually happens. Shouldn’t but does.
Bottom line: No apology from any of the 4 peeps I spoke to at the shop. No acknowledgement of my wasted time and gas. No offer of a «next oil change is on us» coupon. No phone call from DM Harmon. No nothing. Pathetic!
Oh yeah… while standing in the customer service lounge, I noticed that both «Emergency Exit» doors were blocked by table and chairs. Would not surprise me if on his next visit the Fire Marshall takes note of it.

Been going to Pep Boys 30 years to get our cars repaired — things have changed they order wrong parts, wait times have gone up but no car are being serviced in the bays. worst of all wrong service done and paid for, only to bring car back to fix same problem and pay again. Make sure If you get a quote for service with parts check your part prices they add anywhere from 30% to 50% over the price you pay, if you were to purchased it at the same store at the parts counter. Moving down the road to a new home for car repair. Heard Pep Boys has changed owners liked the old owner’s way of doing business new Pep Boys not for me

I want to start off by saying this happened four years ago so I am not sure if they have changed since then. I went in to get my car checked out because it wasn’t starting and I had no idea why. The mechanic called me with a quote for $ 850 and said that the distributor needed to be rebuilt along with warranties and fees etc… The sad thing is if I had had enough money to fix it then I probably would of paid it. I didn’t have the money so I told them that I would come back to get the car. I went back with AAA and they towed the car back to my house. I went and looked under the hood and to my surprise my car was torn apart. They had not put anything back together that they took apart when diagnosing it. I had no idea what fell out and what stayed on the ride home because some pieces were just loose laying in different spots in my engine compartment. Well I ended up having to go back down there and talk to a manager who told me they would put it back together for me (I was a bit reluctant at this point to trust these guys with my car but I didn’t have much of a choice). They put it back together and had my car towed back home. I ended up researching the problem on auto MD and it said that it was the distributor cap and rotor that needed replaced ($ 20 as opposed to $ 850). The problem was the screws that were holding them together before were gone because my car wasnt put back together. I ended up having to send away for the screws from toyota. I put the cap and rotor back on and VOILA IT WORKED! There was nothing wrong with my distributor and I was so happy to have saved myself from getting completely screwed by these guys. By the way, They still charged me for the Mis-​Diagnostic. Please don’t go here it will cause you a lot of unneeded stress in your life. There are way more honest mechanics out there.

Very bad and greedy people! We went in for our car’s power steering leak problem. They said the entire pump needs to be changed and also even after changing the noise coming won’t go completely but will reduce. All this would cost $ 600!
Then we ourselves bought the power steering leak liquid and poured in the power steering reservoir and all the noise and all the leak problems just completely vanished. That too in just $ 16!!!
Then we read loses these people are just here to extort money from the customers rather than helping them truly! Never going to them ever again!

If I could give them no stars i would, went in for rear struts and quoted me 580 for both front and rear. After 6 hours of waiting they called me saying the front are done but the rears need to be done for an additional 500 dollars. After constant bickering back and forth with no customer service once so ever. They misquoted me the price and still couldnt lower the price. This is the exact reason i hate going to get my car fixed at places with no integrity.

How this establishment has 2 and half stars is beyond me. I came in for a golf tournament and popped 2 tires. I was freaking out and Jeep wouldn’t even help me in this emergency. MY OWN CAR COMPANY!!! Sarah Wyatt waited for me to get my car towed to the shop (AFTER CLOSE) so I could have my car just in time for the second leg of my tournament. And on top of it all Dennis Stinsman drove to downtown Phoenix to pick up the proper size tires. THATS CUSTOMER SERVICE AND HELP FOR SOMEONE IN A DESPERATE SITUATION!!! Thank you pep boys!!!

2^nd time coming to this location, both times were bad but this last time (5 minutes ago) takes the cake… I came in for an oil change and was immediately told they can’t do it because they close in an hour and are booked, in a rude demeanor… There was one car on lift with 3 mechanics… I can change my own oil in 45 minutes… The fact that they couldn’t do it in 30 blows my mind… I am also in the market for some new tires that I would have purchased here, but now this location lost out on $ 500 due to poor customer service… When you are over priced you better damn we’ll treat your customers right… I am in retail management and would term 90% of your staff, there’s no leadership in this building… Just pissed off employees… I will add the one mechanic that did say hi to me was pleasant, and this is the guy that isn’t customer facing! What a joke Pep Boys.

I went with my sister to to this location for a potential brake service done on her car. I felt as though the employees deliberately ignored our presence. The employees were rude and facetious when they spoke with us about our car issue. I will NEVER come back to this location again because I have never seen employees have so much contempt towards customers. We left without making a purchase because we did not want to support this establishment.

Just had a great experience with this location. I spend a lot of time in CA and I use Pep Boys for all my automotive needs. I have been looking for a store here in Phoenix that I could trust, and I believe I have found it. Took my car in for a tune up and Gene recommended that we let them take a look before spending money on an expensive repair. Turns out, it wasn’t a tune up issue after all, but, a fuel delivery problem. Gene saved me some money and made me a reason to keep coming back to this location. Ask for Gene!

My battery died and had purchased at pep boys and forgot the receipt! Tried looking up but couldn’t find but Gene was so nice he actually believed me! That is rare… He put new Battery in car and said there you are… No charge… he prorated to date I told him purchased and am good for couple years! Thanks Gene, you know what customer service is… When I need tires or brakes pep boys is where I’m going

I have a 2013 ford, base model, and I went to this pep boys to get an oil change and tire rotation. The customer service rep was awesome! However it took an hour and a half because «I had to take a lot of stuff off and this car is really new» in the words of the mechanic. And the icing on the cake was that he couldn’t figure out how to reset the oil change light and that I need to take it to the dealer and have them do it. Awesome. I have always gone to pepboys in California and they have never had an issue with this. Looks like the manager of this location needs to evaluate the training of his employees.

Honest, friendly, and timely service at very reasonable prices. The Pep Boys staff I have encountered during the service of 3 vehicles has been truly outstanding. Gene, Jose, Dennis, and Brian; thank you so much! Car trouble and maintenance can be stressful but your positive, upbeat attitudes mixed with a bit of humor is greatly appreciated.
Keep up the great service!
Thanks,
Tony B.

Terrible service experience! I went in to buy some tires, so I was waiting at the tire service counter with one person in front of me and another behind me. The advisor who was helping the person in front of me said to me I’ll be with you in just a moment sir, at which I nodded and said that’s fine. Well after about 10 mins I am still waiting… now the person in front of me is outside the store with the advisor, I am at the counter waiting for help, one person behind me. While I am at tbe counter, another advisor walks up to the person behind me and says how can I help you, and took them to another service counter. The person behind me was foreign, and obviously didn’t get that what she was doing was rude behavior, however the Service Advisor should have! I waited 5 more minutes to no avail, I left the store, they lost a sale. Very unprofessional, I will not go here again.

I can’t rate the service department, but I did enjoy pretty good customer service in the store itself.
I walked in the door and was greeted by a salesperson. I told him I needed a headlight bulb that would fit a 2008 Mazda 3. He looked up the answer on his computer, walked me back to the section of the store where bulbs are stocked, and grabbed the cheapest one that worked with my car. The guy was really friendly, even giving me the impression that he could have talked my ear off for another hour or two if I would let him. He also didn’t try too hard to convince me to have the bulb installed by the store after I said I could do it myself (it’s one of the few things other than pumping gas, and changing a windshield wiper blade, that I know I can do on my own). I also like when some one knows that «no» means «no.»
Sure, he was just doing his job. But nowadays it’s getting more rear to see people get the small details right when it comes to helping customers.