Panda Express

I came in and ordered food to go, and I was disappointed when I found out they gave me the wrong plate. I called in to ask for a refund and they refused. Im never going back there again.

This panda is what you would expect from panda in quality. The big complaint I have here is understaffing. Frequently there is only one employee working the line and customers have upwards of 15 mins in wait. I understand lunch rushes and that pandas have lines. This one is just extraordinary in painful slowness. Employees are not apathetic to the speed and have come to expect this as the norm.
I’m writing this in line… Only about 5 customers have been served in this time.

I have not eaten at Panda in many years (though I used to frequent the Chandler Fashion food court one and its corporate sibling Hibachi-​San), but I was supporting a fundraiser.
The cashier was very personable and friendly. Good for her. However, I personally feel like a to-​go order should automatically have soy sauce, napkins, and serving utensils thrown in. Thankfully I had asked for chopsticks and soy sauce, and had grabbed napkins on the way out.
Notice the rangoons are labelled «cream cheese» and not «crab» as they don’t seem to have anything in them besides cream cheese and a tiny bit of green onions. They were also over-​cooked.
The honey walnut shrimp was floppy, syrupy, and reeked of too-​warm mayo. Hoping I don’t get sick off these.
The sesame chicken was basically honey-​doused fried chicken strips. These were probably the most edible thing in the box.
The white rice was old and dry. This was especially disappointing, as fresh, steamy, sticky rice is a basic requirement.
I won’t be back.

I’m shocked at the low rating of this establishment. I have hated Panda Express my entire life, until my boyfriend convinced me to try this location. This particular PE is exceptional in dish quality and freshness. I went to the drive-​through Panda in Scottsdale… spare yourself the waste of money and disgusting slop you’ll get there. The employees at this Panda are constantly cooking and changing out the hot foods. They display the fresh vegetables they use on a daily basis. With the open kitchen, you can see how the food is handled and cooked, and the staff does so with the utmost respect. I cannot emphasize how FRESH this location is. They completely one-​eightied my view on Panda Express.

I can feed myself and my two lil kids here for less than $ 20…and we actually leave full. Food tastes good and remember to tell your 4 year old that the broccoli beef is made from Panda bear meat. People whip their heads around and almost give themselves whiplash when he says «wow! This panda bear meat tastes soooo good!» Lol

Worse customer service ever!!! They don’t don’t even pay attention to what you’re ordering! And they were very greedy with the terriyaki sauce even though it doesn’t affect them in any way to just fill it to the top. Definitely not coming back!

Very good food best when you go when they first open at 10:30 everything is fresh and tasty.

I came to panda for lunch today and they have done an excellent job with getting a lot of customers thru the line quickly with top quality food. Last time I had a bad customer service experience but things have been great today. I can overlook the bad service of one customer service representative if the rest of them are excellent.

I consider myself a good fan of Panda Express, but at this location in not going again, I order like always my regular rice with teriyaki chicken n cream cheese, but this time, the chicken wasn’t ready so they told me I had to wait n that was fine for me I wasn’t on a hurry, but I guess they tough I didn’t want to wait, by the time I started eating I find out my chicken wasn’t good it was acceptable but far away from the regular quality I can expect from them, but to make worst my rice didn’t had any trace of salt. I went to the counter n I let the lady know about my findings, but she tried n said «you’re right Sir. it’s unsalted but that’s the way it is.» I definitely didn’t expect that answer, my meal cost me around $ 8 n I was really hungry, so I didn’t want the situation to escalate for that amount, but for sure my last visit to this location…

I wish I could say that my complaints are isolated to this single store. They are not.
The food is cheaply done for a not so cheep price. One dish tends to taste like five others that they have. Like its the same sauce, just with different meats and sometimes vegetables.
It feels like the place belongs in the food court of a mall. Not near a Goodwell. I suppose its location can tell you something about the quality of food one is going to get.
The employee always look over work and seem to not enjoy being there. It makes it feel like I have slave labor preparing my food. Which is a little disconcerting.
The bathrooms are not to bad, but at timea are filthy. At least the food and dining area look clean most if the time.
I can’t recommend this place as I avoid eating here myself.

I’ve never experienced this before, but I’m just going to let you be the judge:
I am starting to watch/​count my calorie load, especially when I am eating out.
American Chinese is famous for huge calorie loads in the sauces and fried treatments, so I thought I would split the middle and order a brown steamed rice with broccoli and beef.
Well, I asked the young lady behind the counter for the calorie count chart and she quickly said she would have to ask someone. No problem and expected… but what happened next was not:
She walked to the back of the galley-​style kitchen past the viewing, walkin freezer to find her manager. Outside of the freezer is the prep area with a large gray garbage can. She stood there, asking her question, HOLDING THE GARBAGE CAN. Then she and the manager walked back to me. The manager came with the paper and placed it on the prep line. And she grabbed a bowl to serve me. WAAAAAAIT! «Uh, excise me. Is that a garbage can?» I asked. She looked back and asked where. «There…in front of the freezer… the big gray thing with the black garbage bag stretched around the rim.» «Yes». I asked her if she realized that she stood there and grabbed the rim and talked to her manager. «No,» she replied. «My dear, I watched you and you not only grabbed the garbage can you just came and grabbed my bowl to serve me.» She put the bowl down and walked away, washed her hands and apologized.
Needless to say, I won’t be coming back.

Five stars due to this being the best Panda Express I’ve ever visited. The girl behind the counter was polite to the person in front of me OFFERING samples to them. When I stepped up she was super polite to me and offered me samples as well, and thanks to the sample I ended up getting the honey sesame seed chicken. Absolutely delicious. I asked for both noodles and rice and I expected the usual half-​assed scoops of both but this girl hooked it up big time on everything! Despite all these bad reviews I will definitely be a repeat customer!

This location is always busy. But the customer service side sucks. You can tell if the food is fresh or not, and in my case it never is. Stale tasting. The ladies behind the counter are always rushing you, and barely speak English.

My husband and I came here for the free orange chicken night with our coupons about 10pm Friday night. Then we decided to order two meals.
As we ordered, I told the lady what I wanted, and she told the second lady what she needed to do. Now the second lady was either not listening or didn’t care what she did cause she just put whatever in the box then told the third lady to ring me up. They were getting both our orders wrong and I asked the second lady several times what I wanted, but they were not listening at all. It’s like they were just talking amongst themselves and could careless about us. The line was getting really long because the girls were not getting our stuff right and I was getting upset. And I think they over charged us too. $ 26 for two meals. I know of better places, really.
We did come back to complain to the manager the next day and they did give us two free meals, but I hardly ever come to this place and most likely will not come back. I gave two stars just because they gave us two free meals the next day. Customer service here is nonexistent. The food was decent but really oily. Be prepared to have the farts all night. If you go to Panda, always order to go even if you dine in cause they give you a lot more.

Gross, plain and simple! I’ll crave some quick Chinese Food and then I’m always upset. What a waste of money!

Wasn’t bad, tasted like normal Panda Express. The service was fast, the food was decent. I’ve gone multiple times.

Me 10 years ago: Panda Express, mmm good, and they give you lots!
Me today: Panda Express is crap. It’s got to be the most average, bland, over-​Americanized «Asian» food around.
I challenge you to find more average/​below average food chain anywhere in the state.

This location was a joke… me and my girlfriend went here while we were waiting for her cars oil to be changed at the brake Masters down the street. You stand in line like at a cafeteria and the people behind the counter dishing out your not so fresh food can barely speak English, the tray I picked up was sticky and dirty and had some type of half dried syrup on it and it was disgusting. They served us and did not even give us silverware, or chopsticks to eat with, and the general décor of this restaurant looks like a ghetto Chinese buffet in crack central. The floors and restaurant in general were D.I.R.T.Y. like Christina Aguilara dirty back in the day before she was a mom!!! The food tasted like it had been sitting in a pan for 3 hours, and I would NEVER go to this place again, I was surprised I didn’t find a finger or a needle or a cockroach in my plate of mushroom chicken with vegetables.