New Hong Kong

I’m Chinese, so I Love Chinese food! We just moved to Phoenix, drove by this place a few times, and couldn’t really tell if it’s good from the outside (never judge a book by its cover!). We like trying out new places. Today I was craving for a noodle soup dish after a busy week, so on the way back home, we decided to stop there and give it a try (even though the Unilocal reviews weren’t the best). Sooooo glad we did!!! It just became our favorite Chinese restaurant in Phoenix!
We ordered beef with rice flat noodle and beef flank noodle soup. OMG! So delicious! It’s totally authentic Cantonese style and the portion was huge!!! We didn’t think we could finish everything, but it was so yummy that we cleaned out the dishes.
The owner was very friendly and her son helps her with all the English, so cute!
So happy we just found out go to Chinese place!

We had lunch today. Their food is very salty. Had their pork fried rice but the rice was overcooked. Beef and broccoli was salty. Beef was like jerky. The food had a lot of msg. I do like their vegetables as it is nice and chrisp. Best dish was the fried chicken. Chowmein noodles were way too salty

Food is quite tasty. Restaurant is pretty run down looking.
Had seafood (fish&shrimp) tofu soup. Good portion for about 5 – 6 people.
Fried tofu and BBQ pork clay pot. Very good.
Peking style pork. Nice and tangy.
Fish with bok choy. Lotta bok choy. Pretty oily, but ok.
Monk pan fried noodle — oily but tasty.

Excellent food. I have had dinner here many times and can say this is by far one of my favorite Chinese restaurants. I recommend going for dinner. Foods to try are west lake soup, the clay pots, XO fish, and of course the Peking duck. The staff is friendly and is happy to make recommendations and explain the menu. The inside of the restaurant is nothing extravagant but is clean and quiet. If you want good authentic food this is the place!

Bottom line: this place is pretty gross.
We went for the $ 5.99 lunch buffet — well you can say: «you got what you paid for»; but in reality it was barely worth $ 0.99. First off, the buffet has 10 entrees, but when we went, only 3 entrees were replenished, the rest sat there empty the whole time! at 1pm! So basically I could try spring rolls, fried chicken, and rice… for the $ 5.99. And it was not good. At all.
The entire place is pretty damn filthy. Last time I had lunch here was in 2000, and it doesn’t look like they have cleaned since. Whatever you do, don’t look under the table!
The service was not good either. Not friendly or welcome, just point to a table and mutter some words. It’s pretty obvious the owners also operate the place, so at least you save some money because tipping is inappropriate when the owners are also the staff (you are just giving them free money at that point).
We examined the buffet and asked, before deciding to stay, if it was going to be replenished soon. Our server just pointed at the buffet and nodded. ok? I guess that means yes. Well apparently it meant no. My friend asked her: «What are the entrees?» she points, again, and just says «5.99». Here is the convo:
«What are the entrees today?»
«5.99″
“Yes, but what will the food items be when you replenish them?»
«buffet over there»
«Yes, we see that, but what do we get for $ 5.99?»
«Food at buffet»
«Yes, but there is nothing there, so we don’t know what we’ll be eating when you bring out the food. What are you going to serve?»
«5.99»
No joke. My friend just got up and left. My other friend and I made the poor decision of staying. Well needless to say, we never found out what the other food was going to be — though I assume based on what was left in the bottom of the pans it was going to be some brown slop.
The spring roll tasted like a frozen one that was defrosted and served. The rice was so rock hard I had to spit it out. The fried chicken was just ok.
The MSG coma hit us about 20 mins after leaving. That food is really poor quality.
So… filthy restaurant, unfriendly service, empty buffet, bad food… $ 5.99 all you can eat! lol
I cannot recommend this place to anyone other than transients and trailer trash. Which brings up the next topic: the other patrons. We did get some entertainment value from the other crazy patrons. They must have some real characters wander off the street into this place. One guy came in and was yelling at himself, then yelled at the buffet food, then yelled at other patrons, then had a full meltdown and stormed out of the place. 10 mins later he comes and sits down, and apparently is friendly with the owners. LOL. and he had a mysterious animal in a kennel under his table. That was allowed. and nobody asked him to stop being weird with other customers and settle down. My assumption is that this is the norm for this place, the clientele isn’t exactly… top shelf.
Best part? they have a sign that says «2012 Best of Phoenix — Best Chinese Restaurant»… I stared at it… it was incredulous. This must be a hoax. That made me laugh because it was just so ridiculous. You just walk into the place and you know for a fact that it is NOT best of anything. Ever.
UPDATE: within a few hours of dining there, I had horrible explosive diarrhea.
New Hong Kong is not for the faint of stomach.

Wow let me start with the good things… The ice was good and the fortune cookie wasn’t stale. Now the negatives… the cashew chicken was flavorless. the restaurant wasn’t very clean and you could tell it needs work. Overall it was very disappointing and I will not be returning :(

Okay now, I love Chinese but this place made me question my love. First bad sign, the fish tank was dirty as can be and the fish looked dead (only fish I’ve ever seen gathered together in a pack in a corner). The serves was pretty terrible also, my friend and I came in and no hello no can I help you, had us waiting there and when we said excuse me, got a very face offish response. but we stuck in there, the place looked dirty and the people were rude but hey the food might be great. Wrong ! Let’s say that again wrong! The food was terrible, and we bought food for a few people and they all hated it, matter of fact we had to go out and just grab panada instead so remember that. The chicken tasted uncooked and it was some cheap chicken, a friend actually got sick off it, shrimp was still frozen, they didn’t even cook the shrimp for us. The noodles, rice, everything was sadly made with no care. I’m sorry but this place should be closed down, don’t even try them. Now there are plenty of great Chinese food around better than this nasty place.

Great place to eat! They do not have buffet for dinner (bummer). Really long menus (lots of option). Super friendly service. Im coming back soon.

Its now February 2015 and New Hong Kong continues to be our go to Chinese restaurant. We call a soon as we decide to go to see if we can reserve a roast duck. We always get West Lake Soup. We have tried many of the clay pots we love all the XO sauce dished, especially the XO fish. We have tried a lot of the noodle dishes too. Everything is wonderful! Real Chinese food prepared wonderfully. Relax and enjoy.

This was the most awful dining experience I have ever had. Low quality food. First bite was disgusting. Couldn’t bring myself to finish lunch.

This restaurant is one of the filthiest I’ve ever visited in the entire world (and I travel frequently to third-​world countries on business). During my lunchtime visit the dining room tables were strewn with uncollected plates and uneaten food, the steam table buffet had food scraps hanging all over it, and the carpeting was full of stains from ground-​in food particles. If that wasn’t bad enough the buffet food was terrible, too. It all appeared to come from frozen, restaurant supply entrees – very oily stuff with poor smell, taste and appearance. During the 30 minutes I was there, someone at another table complained about an unidentified object in her noodles, while another customer complained that the buffet was essentially empty. This place isn’t even worth the 5.99 +tax for lunch, even if it does include beverage. YUCKERS to the core!

The pot stickers were great! We ordered off the American menu and it was «ok.» I would rather eat «American» Chinese food somewhere else. We definately want to come back to try the traditional menu. Another table ordered the stuffed Duck and it looked amazing.

THANK YOU GUYS FOR A GREAT DINNER!!! What a find! I have no idea why the low raters are giving this restaurant low points… shows how random people can be… This was a great break from the plastifyed chain restaurants and overpriced cocktail-​driven bad food so abundant in this town. The looks of the place gave it away immediately as one of those real restaurants that gets its customers not by décor or attitude but by true to the heart excellent food. The food was delicious, well prepared, and passed the test of my family group of 12 picky people all of whom who have eaten Chinese food in great restaurants in New York, San Francisco, Vancouver, and even China.
Each one of us ordered a dish and we ate family style, two from the «American» menu and about 12 from the «Authentic“menu. All dishes were delicious and generous. We loved the black mushrooms w/​back choi (mushrooms were stewed and the bak choi was crunchy and soft). The mutton hot pot was a hit, and so was the Monk– vegetables dish with piñón nuts and wood ear mushrooms. The sesame pork was a hit with my nephews who claimed it had been the crunchiest they had and the less cloying. The Peking duck was super crispy and served with the fluffy steamed rolls. The steamed chicken with ginger sauce (we call this dish Hainanese Chicken) was perfect. Noodle dishes such as Singapore Curry noodles were excellent too!!! Prices were moderate and the service was top notch.
The staff was friendly, warm and super attentive. The waitress even humored my elderly Mom who is a stickler for every single detail of what goes into her food. The waitress should be canonized.
Bonus detail: the bathroom was impeccable!

Oh nomnomnom I’ve finally found really, really good Chinese food in Phoenix!
I admit to both a. never realizing this place was even here and b. likely not having gone in when on a Friday evening there were only 3 cars in the lot outside. But a New Times article recommended it so we donned our intrepid explorer hats and went in. So glad we did!
First, there are two menus– one most Americans are probably used to, and another that’s more traditional Chinese. Go for the latter and try some of the more popular dishes that are labeled «recommended». The wings are so crispy and tasty– wings!- and the West Lake soup was a good choice on a cooler evening. We also had a pan fried noodle dish of beef and tomatoes, which was pretty perfect.
They even have a few items you have to call a day in advance to order– a neighboring table had a large soup served in a gourd called Winter Melon Soup that looked and smelled divine.
Don’t miss this place. Look for the vintage neon sign on the NWC of Indian School & 24^th Street.

I’ve passed by this restaurant many times and decided to stop by for lunch the other day. When my wonk and I went in, I was a bit surprised we were the only patrons. That didn’t bother me though, I was just there to eat haha
Anyhow the lady at the counter/​register is extremely nice and patient. Lord knows we take a while to make up our minds on what to eat, even when we exaggerate and say we’re starving. So we ordered walnut shrimp and sweet and sour chicken.
The dish my wonk ordered was a bit tastier than the dish I’d ordered, and his was recommended on the menu. I though the shrimp went very well with the walnuts. The dish I ordered had a good temperature and flavor but I started to feel sick the more I ate of my food. IT WAS NOT THE FOOD PREPARATION AT ALL. I didn’t really like the way the chicken tasted. It tasted really poor quality, and it was mainly the bigger pieces.
Overall this place isn’t horrible, and it isn’t the best, it’s just a different type of food. Don’t go here expecting Chinese or Thai because it’s Honk Kong styled. That I know was my issue. I still feel the restaurant is a 3 star. The buffet was almost nonexistent, and the menus could’ve used a few more photos to assist in ordering. Other than too high of expectations upon arrival I would say it wouldn’t hurt to check them out, as for me and my stomach… were looking for something a bit different than what is offered here.

New Hong Kong is our go-​to for local Chinese take-​out. The service is fast, prices are reasonable, and food is delicious. Don’t be fooled by the interior; what the place lacks in ambience, it makes up for in flavor… so long as you’re looking for something more than sweet and sour pork and sesame chicken. If you are, make sure you get the Chinese menu and avoid the lunch buffet and you won’t be disappointed. The soups are delicious — the West Lake Beef, a blend of creamy beef broth, fresh cilantro, silky tofu, and slices of beef, is one of our favorites. Salt and pepper anything is a surefire hit and the clay pots, which come out popping and sizzling, are a fun divergence from the fare you find at every other Chinese food restaurant around. Skip the chow mein, which isn’t much of a step up from the noodles at Panda Express, but the Singapore noodles are some of the best in town.

New Hong Kong (as we call it) has been a family favorite for years. Now we go often with our friends for our weekly Sunday night dinners. It’s a great family-​run casual place that has authentic Chinese food at great prices.
When we go we have an order set that we like: the West Lake soup, Peking pork chops, beef chow fun (dry), claypot with tofu and BBQ pork, and the beef and broccoli which you can do with either American or Chinese broccoli. They also have great chicken wings. Other dishes that we like include the walnut shrimp and the salt and pepper pork.

I went here on Christmas Eve for lunch because I was always curious about it. Plus, the Chinese food choices in central Phoenix are pretty sparse. I would actually give this place more like 2−½ stars. I liked the tofu and pork clay pot we ordered. But the pork and kabocha squash dish was waaaay too salty. I feel like it was a spice, not MSG, that was the culprit. Either way, I had to scarf down a lot of water every time I ate some. We also had fried green beans with XO sauce, which is pretty simple to make. I know they have a buffet too and judging by what I saw during my stroll, the food seemed like nothing special. I did crack up at the using a tortilla container for the steamed rice.
I could see myself going here if I was really craving Chinese food for dinner or lunch. But I’d get it to go rather than eat it there. The inside is the usual old-​school Chinese restaurant décor with booths and tables. As someone from the Bay Area and who grew up in a Chinese household, I could definitely say I’ve had better. I know the owner is supposedly a chef with 30 years experience so who knows, maybe I went during an off day.

I am embarrassed to admit that tonight was my first time here, even though I’ve lived within walking distance for 5 years, because I assumed it would not be good. WRONG. Why is this place not more of a Unilocal gem?
(Actually, one reason I’ve never pursued it is because I think at one point the reviews were mixed up between this place the the place on McDowell. This review is for the restaurant on the NW corner of 24^th St and Indian School.)
It was totally empty at 6pm on Saturday when I stopped in to get takeout. The woman helping me was very polite and helped me pick out a few things from the Chinese menu.
The Singapore noodles were scrumptious and I ate the whole order by myself.
The green beans with XO sauce were also tasty, although plan to use those more as a side than an entrée (and as a heads up, I do not think they are vegetarian, though one might assume them to be; I think there is some diced dried fish in the sauce making it YUMMY but not veggie).
The soup of the day was described as «rehydrated bok Choi soup». I’m not sure what that means, exactly, since when is bok choi DEhydrated anyway? I don’t think she thought I’d like it because it was more of a traditional Chinese soup, but I loved it. It was very brothy with ultra-​boiled greens, some unfamiliar mushroom or possibly dried plum thing, and (I think) boiled peanuts. The broth had a slightly sweet quality to it, similar to Phở broth. I’m not making the soup sound that good, but it was. Just try it.
I had heard that the winter melon soup is great, but the woman told me that while occasionally they have it as a daily soup, usually you have to call a couple of days in advance to order it so they can prepare.
I’m so glad I finally found a good neighborhood Chinese restaurant.

Soup’s not the same. Place kinda looks post-​apocalyptic.
This neighborhood needs a good traditional Americanized Chinese restaurant. They used to be all over the place. Plenty of people — now having gotten the pretensions of «Asian Fusion» out of their system– would be willing to come back. They could do a steady lunch biz from the local office workers and be a destination for dinner, but they’re going to need to spend more than $ 20 a month on maintenance.
First time I’ve seen a sign on a buffet line reminding people not to dish food up with their bare hands.