Mexican Consulate General

We were in today expecting the worse. Went in early, parking easy, directed to a line; immediately shown to the right window where a wonderful lady led us quickly through the process of our Visa change. We were in and out and I cannot say enough great things about this office

Consulate will test your patience & you will lose. They explain things very fast & with an attitude & when you question what they’re telling you. They get upset! The consulate workers are like D.E.S. workers… very rude & condescending! This place needs organization, on the TV monitors «how to» do things they need from you. That way you don’t have to come back over & over again & the consulate workers need to have a change in attitude!

I needed some info… they never answer either phone or e. mails nothing…

This is the only place where you will hate being Mexican.
If you like to hear ‘NO’ then this is the place for you, not only is
this place so unorganized they have a terrible attitude with
customers.
I went into get a Mexican passport, provided my original birth certificate
which I had to pay someone in Mexico City to get (as if that is not hard enough).
My Arizona ID name did no include a second last name so the first agent denied me unless I brought additional documentation, I came back with naturalization papers, my change of name legal stamped documents and my expired first Mexican passport which has my full Mexican name and still told me because it was a foreign /​expired document it could not be accepted.
Then I spoke to a supervisor who had a pretentious attitude about the whole thing
and was giving a hard time for loosing my Mexican passport back in 2005 — he asked me to find it and he could then help me, a 9 year old lost passport? Oh yeah let me get right on it. He was very insensitive towards the matter as if it wasn’t his problem, are these people supposed to help its citizens?
I tried a fourth person who told me I could bring my itinerary and claim an emergency, so for the 3RD time in the day I came back with the requested documents and the same supervisor made it a point to tell the agent to tell me no!
Overall the biggest problem with these people is that they don’t care, they have been pushing the same pencils for years that your problem is not theirs. The place is filled with animosity and is expressed very loudly if you are an American citizen.
Not only is this a disappointing experience, is rather sad to think of other Mexican nationals looking for a helping hand get told that there is no hope just because the consulate agent didn’t have their coffee the morning.

This place is very disorganized and I dread going in to renew my passport. The last time was 5 years ago.
They now require an appointment which I guess is good but when I showed up with my pictures, passport and money they just gave me a bunch of forms and sent me away to come back another day. Sucks.
So I suggest:
Go to their web site

Download the passport form: «Solicitud De Pasaporte Ordinario Mexicano (OP-​5)» fill it out in its entirety.
Then call the phone number to make the appointment 1−877−639−4835
This will save you a trip and disappointment.
Note the requirements for a brand new passport as they are extensive (not covered here).
For a renewal as in my case, you need the old passport, pictures and $ 101 dollars cash only for the six years.
Now be prepared to furnish the additional documents as follows:
Copies, both sides and show original of AZ Drivers License on ONE page only (B&W ok)
Copies, both sides and show original Resident Alien Card on ONE page.
Copy of birth certificate (if passport has been expired for some time) and be able to show the original
Copies and originals of any Mexican cards (voter card, license, etc) as you feel may be needed depending on your situation
NOTE THIS:
The instructions on the web site and the flier are wrong: they state that you only need copies in Black and White of pages 1 through 5 of the old passport. This is not true, they need those but they also need a copy of the last page of the old passport so you are better off bringing copies of ALL the pages of the old passport.
Here are some points to keep in mind to make your visit less painful:
* If your appointment is 8am (first thing in the morning) you do NOT need to stand in line with everyone else. The official told me to stand in line and then later the security guard said they would start screening people with appointments first. This caused a frenzy as people got out of line who had one and those that did not and did not know they needed one got mad and started arguing with security.
* Don’t bring a jacket I don’t care how cold it is as any little thing will set off the metal detector so you will have to take it off and any jewelry, watch, phone, keys, belt, etc.
I still set the damn thing off each time I went back (and I had to go back three times as they kept making me get copies of this and copies of that)
* As soon as you get in the building go to «information» nowhere in this building does it say that you need to get a number from them, have them inspect your forms and wait for that number to be called even if you have an appointment.
When the official asked me how long I wanted the passport for I said «The longer the better so I don’t have to come back to this place»…OK I didn’t say that but I was thinking it.
Enjoy your friendly local consulate.
Viva Mexico.