La Mesa RV

Worse service experience. The service man Mike did nothing but lie for 3 months of having our RV to find out in the end that nothing was repaired. He even tried to blame the manufacturer approving and then denying the claim. I followed up with the manufacturer and this was a complete lie. We called several times during the process to make sure our batteries were not just sitting to go bad and when we received the RV back guess what. Batteries were completely dead. We are in the process of making a formal complaint as we have had nothing but issues with them since we bought this RV. Stay clear of all service and purchases with this company.

After speaking with management at la mesa rv we were able to take our new motorhome back in to have repairs made that were missed during inspection prior to the sale. Eddy our service advisor took very good care of and made sure that everything was working correctly. It was unfortunate that to get the exceptional service that was promised when we were at the rv show meant speaking with management, but we are glad in the end it all worked out!

As a perspective employer they have to be the worst around here, I have applied as a driver for them and with many many years of safe cimmercial driving they wouldn’t hire me for a part time job of moving RV’s because «I have had to many jobs» in my opinion they are looking for the perfect old man who is retired and had one career job but the pay for this doesn’t warrant that, and I will continue to voice my concerns on pleces like Unilocal.

I can’t say I was very pleased with my recent repair experience with LaMesa RV. I brought our 2012 Winnebago Adventurer in for an oil service and some other needed repairs. After my discussion with the advisor I decided to have them do their 40 point Motorhome Maintenance inspection which included the oil change and a thorough check of all the other systems in the RV. The other repairs needed were as follows:
1. Water heater leak. (Pressure valve replaced.)
2. Rear slideout awning wasn’t closing fully. (Spring needed retensioning.)
3. Cosmetic panel on side door needed to be reattached.
4. Rear lock on the large slideout was not locking. A short in the wiring harness was the cause. (This short circuit was repaired by LaMesa RV in 2013, but failed again.)
5. Small plastic bracket for sliding bedroom door needed to be replaced.
6. The alarm on the hydraulic leveling jacks would go off for no apparent reason while driving. Cause was low hydraulic fluid. (Needed a seal replaced which caused hydraulic fluid to leak.)
I was told by the advisor at that time that the estimated cost of the 40 Point Inspection and the other repairs I needed would be at least $ 800 unless other things were found during the inspection requiring more $$. I was asked at the time as to whether I had an extended warranty on the RV and I said no, we don’t have an extended warranty. I was asked again before I left that day and responded negatively again.
The inspection turned up a couple of extra things. The house batteries (2) needed to be replaced at a cost of $ 350 and the water heater needed a full service and valve replacement at a cost of $ 216 (parts and labor). The advisor contacted me to let me know about the above and also parts and labor involved in the other repairs. The cost of the parts was negligible and I assumed the cost of the labor was a large portion of the $ 800 original estimate. At the time I was given no final $$ of the repairs by the advisor. Given the extra cost of the batteries, water heater and other parts, I figured the bill would be approximately as high as $ 1400 –1500.
When I was told the RV was ready for pickup, the advisor called and set up an appointment with me to be there at 2:30pm. I arrived at 2:30, but nobody seemed to know where the advisor was. As it turned out the advisor was at lunch and finally showed up 15 minutes late. (I wasn’t the only customer waiting for him.)
The advisor then escorted me over to the cashier so I could look over the bill. The cashier asked me twice if I had an extended warranty while I was looking over the bill. I responded negatively both times again. In the meantime the advisor was arranging for the RV to be brought around. I was totally surprised to see the bill was $ 1965 which included $ 1443 for labor alone. Much higher than what I was led to expect in the way of labor $$.
It took another 30 minutes of waiting before I was ever able to get on the RV to check the work that had been done. Everything on the list had been addressed. The only problem was the small plastic bracket for the bedroom door wasn’t properly installed and fell apart when I touched it. Another 20 minutes went by while they attempted to fix the simple plastic bracket. I finally told them to leave it as it was and I’d fix it myself just so I could leave and get on with my life. They did not offer to credit me for the labor $$ on the repair. Their inability to deal with the easiest and simplest fix of the list didn’t do much to inspire my confidence in the more important repairs.
At this time, I wouldn’t recommend LaMesa RV for repair services unless you have an extended warranty. Their whole operation for pickup was unorganized and not well handled.

Don’t even consider stepping a foot at any LA Mesa RV. Consumer beware they sell you junk. But their customer service is junk. Your lucky if the service dept every returns your calls. Their corporate office is not any better, no wonder.

We found the perfect recreational vehicle for us at the RV show. We locked the doors behind us and started talking numbers with our sales guy and a numbers guy. We did the back and forth thing and after an hour and all kinds of different options WRITTEN down, we agreed on a price.
The numbers guy left and returned with the final paperwork. I immediately realized the final paperwork was $ 800 MORE than our agreed upon price. I asked to see the handwritten paperwork. He didn’t have it. And he wasn’t willing to produce it. He claimed the numbers he had on the contract were what we agreed on and I called BS!
I had a big problem with this situation. The guy claimed the paperwork wasn’t available??? Sounds like a Hilary move to me! Because of my persistence, he finally left and brought the paperwork back and then said «it was a mistake» and that he couldn’t sell it for the agreed upon price!
Anyhow, while we were inside the RV with the doors locked, several people were back to take another look, knocking on the doors and windows. Maybe THAT was another one of their tricks!!! I have to admit it worked because we felt a bit pressured that if we walked away someone else was going to grab it!
We decided to sign on the dotted line because we wanted it, even at the higher price! I figured I’d contact the corporate office, prove my case (which I did) get a credit, right? HELL NO! The manager at corporate simply admitted that it happens all the time and basically, too bad. We signed a contract, agreeing to the price.
If you shop there, RECORD your experience talking numbers and, if they play tricks on you too, blast it on social media so they put a stop to their crooked practices!!!
So, although we love our RV, we don’t like La Mesa, nor do we trust them!!!

Being one of the few Tiffin dealers in the valley, I went to La Mesa’s Phx store to look at Tiffins. My initial thoughts after a semi warm greeting from the salesman was, «they will not EARN my business»! Minutes later, after very few qualifying questions from my salesperson my thoughts were, «…they WILL NOT Earn my business»! Sad beginning La Mesa. My gut told me that (perhaps) since I’m in my late 40’s and looking for a class A pusher over 40′ that I didn’t meet the SALESPERSON (preconceived) idea as to who buys that type of product. Side note: I likely make more money per month than their best salesperson makes per year! I dress in shorts, tee shirts and sneakers… i don’t flaunt my $$$!!!
With that being said, the «tour» I was given of $ 300k — $ 400k (Thousand dollar) coaches was pathetic and insulting to me as a potential customer and to La Mesa RV!
I had to continue to ask question to pull information about the coaches. I was better «sold» last week when I bought my new iPhone!!!
La Mesa, I’m at your dealership to be SOLD on a coach AND your dealership.
I honestly left your dealership feeling discouraged and overall more disappointed with this experience than any other large purchase I have ever been involved in.
I’m going to give La Mesa another shot at my business. I hope that if a successful purchase takes place at one of your dealerships, at that time I can modify my review with a more positive ending.

We bought a Big Horn 5^th wheel from this dealer and the sales people were helpful but when we went in to pick it up and have our walk through what a different story. First we had to request that the unit be cleaned as it was not detailed. Second we found a few things that needed attention. There was water on the floor near the fridge and we were told it was left from the cleaning crew that didn’t clean. Later when we went on our first trip water was shooting everywhere from a broken connection behind the fridge. The patio awning was pulling away from the side of the trailer and they attempted to run a screw through the end to hold it, again we found out on our first trip how incompetent their shop staff is. There was also an electrical issue that would not charge the batteries that they could not or would not fix. Lucky for us there is the Heartland RV blog that walked us through fixing it ourselves. So we spent $ 80,000 on a fifth wheel from La Mesa and had to then buy our own towel bars and toilet paper holders and fix things they could not. Service dept. is a joke at this location, but we have had good luck at the Mesa location.

Thinking about buying a RV La Mesa on 75^th Ave wife was quoted on price monthly payment down payment
Monthly payment about $ 550.00 per month down payment of $ 2,500.00 after my wife took it out for test drive. Then they said ok to run credit report. So now we have a hard credit inquiry for no reason n they use one credit reporting company THAT’S RIGHT ONE CREDIT AGENCY NO MATTER WHAT YOU SAY.
That’s when everything started to change payments went from $ 2500.00 down payment up to about $ 4500.00. Had to put $ 500.00 down to hold it n now I have to try n get my deposit on hold back started out with one sale person (Dan) he was very nice but ended up with 3 people
Try n get pre-​approved before hand urself though ur bank or credit union
They claim to be the largest RV dealership in Az.
We r learning a lot about buying an RV
PLEASE DO UR HOMEWORK BEFORE STEPPING ON TO THE DEALERSHIP LOT

The finance manager is rude and insulting. Too bad there are so many other places to go. We tried them because they are new. Keep it up, boys. You will be out of business if insulting potential buyers is your definition of great customer care! Good luck. Going elsewhere.

We went to this dealer not knowing much about the inventory they had, but because we are in the market and were nearby so we thought we’d see what they carried.
They closed at 6pm this day. We arrived at 4:30pm. We were greeted with «we like to close up early– most trailers will be locked by now, but I can walk you over there.»
They don’t carry lightweight trailers (they have a couple, but they were heavier than what we are in the market for.) Salesman took us over to they few they had and showed us around. I’m warming up to him at this point.
But then, after telling us incorrect weights (I kindly pointed out he was reading the stickers wrong), he proceeds to insult my tow vehicle and choice to get a small trailer. I honestly don’t even think he realized how rude he was being – it seemed to just be his personality. I’ve done my research. I don’t appreciate know-​it-​alls.
Basically because they didn’t have what we were shopping for, what we were shopping for was lame to him and he was not afraid to say so!
Based on this experience, I wouldn’t recommend. If I’m ever in the market for a larger trailer, I would seek out help somewhere else. This salesman was with the company for 19 years. Based on the other locations poor reviews, and this experience– it’s clearly not the company for us.

Overall a great experience with this dealer. I contacted them on-​line for price on an RV on their site. They were up front with the cost and all associated charges. Many dealers won’t tell you the price until you sit down to buy and then additional charges are added (like PDI and other charges). There was no funny business with this dealer from beginning to end. Well worth the trip from Southern California to purchase from them