KT Nails Spa

First, I went to get my eyebrows done. I asked her not to take much off, because they are already thin. I asked her to take little more off the top and she said «You told me not to take much, and now you want more? I can’t do anything about that.» I felt like the process was very rushed and I was unhappy that she wouldn’t fix it. Even though she had another client waiting, she should have finished up with me. It’s the basics of customer service to not take on too many clients without being able to complete the tasks thoroughly.
Next, I got my nails filled. The fill came out great. Almost made up for my eyebrow mishap, but not quite. Needless to say, I don’t think I will be back for waxing, but I will come back for nails.

I have gone to this salon for pedicures 4 times. It is almost always empty even though it’s in a very busy location. The first 3 times I would have rated it a 3 on the actual pedicure and a 5 on cleanliness so I kept going. This last time was awful. They had a new young guy who really didn’t have it down yet. One thing I like about this salon is they have a printed menu with the description of services and options. I have tried almost all of them but this time chose #1 and stated that clearly. After the soaking, this tech started trimming my cuticles and I told him about my sensitivities. Never mind that– he cut me twice! I got upset after the first time and told him, then the 2^nd time he started peeling the skin by my big toe! What?! This time I was very angry and he kept apologizing. The older woman tech next to him started saying something to him in Vietnamese then turned to me and asked me about hot stone massage. I thought that it was their way of making things right because I was ready to leave. At the end I was told that I owed more money for the hot stone. I complained to the young woman Vi, who I had on an earlier visit since she seemed to be the overall manager. Not only did she not care about my situation she actually pretended not to understand me (her English is excellent as I know that from my earlier visit). I was cut twice, up charged without my knowledge and not treated well over all. They all knew me and knew that I’ve referred friends to them. I will never go back there and when I mentioned my experience to one of my friends she said she had a similar experience. If you go there make it crystal clear what service you want and don’t use the young guy!

I am from California and have been looking for a nail place over here now since i moved and have had no luck. My sister recommend this place and I am definitely going to be returning. The place is very clean and they have reasonable prices. Also they take care of their customers. The lady that did my nails did a great job fixing my nails and doing exactly what I asked. I am very happy with this place.

They conned us into extras we did not want or benefit from. I was not impressed with the end result. Nail polish was messy. Feet still dry and callused, even after paying extra for whatever product they use to de-​callus. NOTHING relaxing about the experience. The girls were giggling, talking back and forth and more interested in their own chatter than our experience and quality of service.

They are kind and efficent and willing to do whatever to make the customer happy. I can be really specific about my nails since it’s a service I’m paying for, but they rise to the challenge. Only reason I didn’t give them 5 stars is because it’s a «mom and pop», literally, style business and they are understaffed. So when they have a high ratio of clients they definitely struggle and I don’t feel rushed necessarily, but I can see that the detail to the quality of work declines a tad, in order to get other people in the chair.

This was my first time here, and I really enjoyed it! I walked in wanting to just remove my gels but saw there was a special going on for $ 10 for a regular manicure so… How could I resist? Tracy was my nail tech and she was very warm and welcoming. She removed my gels with ease and without damaging and breaking my nails (my nails are very weak and brittle, especially after gels). She cut, filed and shaped my nails just the way I asked for it. She was very efficient and made great conversation! The entire salon is very spacious and clean and although I didn’t get a pedicure, I saw that they used liners so that is reassuring. They also have a great range of nail polishes to choose from. I will definitely be back!

Tracy is an amazing nail tech. She did a full set on me, and turned the tv to cartoons for my daughter while she worked on my nails. The gentleman that works there did mine and my daughter’s pedicures. He is funny and very good at what he does. This is now my go to nail salon, and it’s super close to my home and my daughter’s school. I will be recommending this place to everyone I know!!!

What a beautiful spot hidden like a gem! It has been open for just a few short months but the owners are wonderful and are very friendly! They are very sanitary while using single use linings for your feet. I strongly recommend this nail salon and I will continue to come here!

I’ve been putting off writing this review honestly because of my inability to type with acrylic nails. This place just opened near my house and I was beyond excited! It meant I didn’t have to travel the hour drive to west Phoenix to have my eyebrows done.
I was so excited with its location, the fact that it was a small family run business and the allure of the 20% during the grand opening, that I decided to not only have my eyebrows done, but a mani and a pedi.
Overall this is a pretty good place to go. The family who runs and operates the business is extremely nice. They’re really humble and strive to make certain that each customer is satisfied. Just on the customer service alone I would totally give them 5 stars, but u al reviewing the actual services as well… I rated them about average. They need a bit improvement.
They are extremely short staffed. This isn’t much of an issue at this point because the business doesn’t appear to have reached any type of major notoriety as of yet, but with just three individuals performing all of the services, you can’t help but question the quality of the services performed. Although I must add, they have never rushed me in and out. The services that I have received have been «so so». A little polish missing here and there or an oddly shaped nail.
I can’t say that I won’t go back based on any of the services because the reality of it is that they’re just getting established at this location. They’ll get better as they get settled in, no doubt about that.