Jo-Ann Fabric and Craft Store

If you want to wait FOREVER to get one piece of fabric cut… this is the place for you. The service is super slow and not the most friendly. unfortunately there are not too many other options around for fabric or I would go there.

I came here to purchase about 2 feet of fabric to complete the costume that we had made for our son. Of course I was a procrastinator so it appears I was there with the rest of the world. I had to take a number and wait, I kid you not, about 40 minutes to have them cut my 2 feet of fabric. When I did finally get to the counter, the girl was friendly. Then it was time to go pay for my fabric — alas, another line that I waited about 20 minutes for. After about 1 hour, I was finally out the door with my 2 feet of fabric. Good times.

Take my advice and go to 35^th St Fabrics. Today they had a 2.5 hour wait for cutting AND the cashier with whom we spoke, was absolutely rude. AVOID JoAnn’s.

I have tried this store several times and always been disappointed. There is no help and the wait at the cutting table and check-​out is always long and slow. I’ve done the on-​line surveys from my receipt, but apparently nobody cares. Last time I was in, the cashier asked if I found everything okay. I said no. She asked if I wanted help and I said there is no help in the back. She shrugged.

Everytime I come in to this store I am treated so poorly. The store is staffed with «mature» employees and they are the rudest people I have ever come across. Not just one or two… ALL OF THEM! Not to mention everyone in the store is remarkably slow! It like a requirement to work there. I was there for 1 hour to get 1 yard of fabric cut. HORRIBLE.

I must agree with many of the reviews listed about this mismanaged fabric store. I tried to notify corporate since I have been in store management as a career in the past. That went nowhere. I have stayed away for more than a year. Tried the place last night to look for home décor fabrics. I left after finding more than forty dead roaches in the home décor fabric area. Many live ones crawling on the bolts. An interior designer I met left with me. We discussed how home décor fabrics most often are not washable and the possibility of bringing the problem home was much too risky. Won’t be shopping with them.

Went to the store to pickup a picture that was dropped off 2 weeks ago for framing. Was told it wasn’t ready, when the paid ticket said I could pick it up today. The acting manager told me the frame guy was gone for the day and wouldn’t return till Monday. Then she proceeded to tell me the date I was given was only an estimated date (that’s not what my receipt indicated). I then asked for another manager who could help me and she said she was then only mgr in the store and she didn’t know how the frame dept worked. I told her to call the frame guy and find out what the status of my frame order was, her response was she could only call him in emergency instances. She then said she would go back and look for my order. She finally came back after 10 minutes and said she couldn’t find picture. By this point I was beside myself. I said it could be lost if she couldn’t find it. To make a long story short I ended up leaving w/​o my framed picture that was promised to be done today. The frame guy is suppose to call me on Monday and explain to me why my order wasn’t done and why it couldn’t be located by store personnel. I will never have anything else framed at JoAnn’s again. This has been a horrible experience with horrible customer service. A store manager should know all aspects of the store they are managing so that handle all situations. In my case that wasn’t possible because the person I was dealing with told me she knows all the store BUT the frame area. In the future I will go to Michael’s or Hobby Lobby for my framing. I will do my best not to give this store any future business.

I cannot believe the lack of customer service in this store. At first I went to find a sales associate to find where these markers are that you can write on glass were, while he was nice and helpful, he was not very specific on where the markers were and I was still very confused on where to find the markers and which ones had the ability to write on glass.
However, the real problem with this store began when I had to find another sales associate to give me more information about the glass markers. I had to chase a sales associate through the store in order to find someone who could help me and when I finally caught up to her, she disappeared into the break room where I had to stand for 5 minutes waiting for her to walk out. When she finally did walk out, she was beyond rude and completely condescending when I asked her to help me find the glass markers. At first, she asked me if I was using them for creative purposes and not inhaling them even though I was carrying a glass jar that could easily prove that I am going to use the markers for «creative purposes». Next, she informed me that in order to buy the markers I had to be over 18 in a completely condescending way. She then said that she could not sell me the markers, however luckily my friend I was with was over 18 and I had to have her buy the markers. When she finally got me the markers (because they were in a locked shelf) she would not let me carry them and told me that my friend better carry them because she’s over 18… Still in a very condescending and rude tone.
My terrible experience at this store does not stop there however, when I got to the checkout (which takes forever by the way), I was put in her checkout lane in which she very quietly and angrily checked me out and did not even make eye contact. Finally, when she was finished, I said «have a nice day» in which I did not even receive a reply.
I would give this store zero stars if Unilocal allowed that and the company should seriously consider getting new employees and hiring some new sales associates. I do not recommend this store to anyone and will now on be shopping at Michael’s only.

This place is ridiculous when it comes to service. This is my second time here and I wanted to see if things were different before my review. They weren’t. After hour-​long waits for fabric to be cut and insanely long lines at register line something has to be said. I would like to say there was a redeeming event when a customer in the register line asked for a manager. He came out and immediately 3 more registers were opened. Only 2 were previously open. The upside is the line really started moving. The downside is that it took a customer to speak up. This store is disorganized, poorly run and disappointing customers on a regular basis.

Everything I need and more. Love the coupons, crafts to material to DYI projects. It’s the best store in the valley for all your needs. There are long waits for the cutting material line and register check out but that’s at certain times and days of the week and should be expected when it’s the only place in the area.

Was in the store for 2 hours just for 1 yard of fabric.
The fabric cutting line took about 45 minutes & though there were crowds of people waiting the whole time they didn’t think to call for extra help until about 30 minutes later.
Then after I got my fabric, I was told only one register was working. & then overhearing the employees talking, I heard that even that register was down completely. It took them about an hour of false reassurance that the problem was getting taken care, to finally admit the issue & say everyone would have to just return thw next day & they’ll honor the coupons people had that may have been expiring that day
…but nothing for the people who waited the whole time & didn’t have a coupon. They could have just told us the issue up front & I would have had time to go to Michael’s to get my fabric instead of wasting time waiting around.
Only reason I’m giving it 2 stars instead of 1 is because I realize technology fails & am optimistic that had that not been an issue my trip would have gone a little smoother. Regardless, I won’t be returning unless I absolutely have to.

I am not really a crafty person but the needs arise as a mom. I needed to make a costume for my son to dress as Johannes Kepler.
I didn’t know where to begin in the big store. Wondering around the store like a lost person, a staff came up and offered to help. I showed the picture of Johannes Kepler and she was able to figure out what I needed to buy to make costume.
Thanks to her help, I was able to get everything so fast and finished sewing my son’s costume so quickly. He took his costume with him for his oral presentation this morning, hopefully he gets A on his report. At least he looks great dressed as Johannes Kepler thanks to a friendly staff at JoAnn.

I love when I can go to a specialty store that I have no connection with on a regular basis, and with that «deer in the headlamps» look, only to be greeted by a happy and energetic individual who wants to share their knowledge and love of all things fabric and craft without making me feel like I’ll be left to drown in a sea of linens and rick-​rack!
I went to JoAnn one evening last week as a last-​ditch effort to save my entertainment console. You see, if I had to live one more day looking at the cords and wires and antenna parts hanging down the back open spaces of the unit, I was going to have to say «hasta la bye-​bye» to the dated and oh-​so-​heavy piece of furniture. My plan: find a low cost solution to «hide» the culprits in time for another gathering at my home where others would also be subjected to the awful sight. My solution, as evidenced by a vigorous helping of «atta girl!» from the cutting counter staff: Simple, wrinkle-​free, crease-​free, not-​too-​heavy and not-​too-​sheer black fabric that could be manipulated across, over, and around the unsightly sight!
YAAAY!
And a bonus Yay came in the form of them asking if I had a coupon… to which I frowned and said NO… to which they recommended I quickly download the JoAnn app and use the coupon that comes with it = 40% off any one item!
Happy crafty non-​crafter here!

This place has gone downhill. The cutover service is horrible. The lines are always line to be rung up and everyone that works the cash registers take forever. They have good sales but some of the stuff is overpriced for the quality/​quantity. You can never find anyone that works here, talk about understaffed. My mom and I had to wait about 5 minutes for 2 employees to realize we were behind them waiting the whole time while they were chitchatting with another customer. Talk about rude. Step up the customer service and hire more people because it is impossible to find someone that works here in the store!

The lines here are insanely long and customer service is nonexistent. Pretty much impossible to find someone to help you. If you do happen to track someone down they generally are quite surly and annoyed with questions. For someone like me who is already intimidated by professional «crafters», it makes me want to run and hide in utter humiliation.
Do NOT come here if you are in any kind of a hurry. Especially on a weekend!
On the other hand, they do offer a variety of classes for both kids and adults. My kids attended sewing classes and cake decorating. They both really enjoyed the experience! We would definitely do more classes. One of the classes did get rescheduled for a totally different time (was supposed to be 10am on a Saturday and rescheduled to 1pm), it wasn’t a big deal but kind of screwed up our plans for the day.

Place sucks… long lines poor customer service. First u stand in a amazingly long line to get the fabric cut and then a equally long line for checkout… darn my kids art project…

The last time I was in a fabric store I think I was 7 years old and with my mom. This time around I popped in here last minute to pick up some fabric for my toga pub crawl. It was to my chagrin that there was a LONG line at the cashier area (I was pressed for time). Chagrin is not sufficient to describe my reaction when the line to cut cloth was just as long if not longer.
I asked the lady behind in line «So we have to wait in this line to cut our cloth, and THEN go wait in that other line to pay for it?» She nodded with a sympathetic smile. So out went my plan of being in and out in 5 minutes and 45 minutes later I was FINALLY on my way.
This was largely my fault since I left things to the last minute and because I failed to understand the rules of fabric store frequenting which is duly noted for my next trip to the fabric store which will probably be in another 30 years.
That being said, I thought this was a ridiculous amount of time to take to purchase some cloth. Seriously worse than the airport!!!

I’ve had pretty good experiences at this Joann’s though I think the one on Indian School is bigger. Most of my experiences with the staff have been good though sometimes it’s hard to find someone to help you. The line to get fabric cut is always long, but once you get to the front the ladies are nice.
The only real issue I’ve had was with classes. The class I signed up for was cancelled and instead of doing a refund automatically (they had my credit card information) or transferring my credit to another Joann store, I was forced to go into the store and get the refund.

I am leaving this store angry and can’t resist writing a review!
The staff is incredibly useless… if you can actually find someone to help you. The store is huge with very little signs to guide you. Therefore I always wander aimlessly looking for the one simple thing I stopped in for (even though I tell myself I will never go back) with no one to help me.
Today they were out of an item I bought last week and need more of to finish my project. I asked the only 100 year old lady I could find to check the back and she told me they have nothing in back and to ask customer service. The lady at customer service was actually a reasonable age and when I asked her to call the Indian Bend store she handed me their number and said «well you can call them». I stormed out soooo mad and this time I promise to never go back. Hobby Lobby or Michaels is worth the drive!!!

This is a very nice superstore for all you homemaking needs… but I think what set’s it apart from stores like Hobby Lobby… and Michaels is that they offer free classes to show you how make you home more beautiful. I mean everything from sewing your own curtains… to making arts and crafts to decorate your home… and did I mention it is all FREE. Can’t be that… so get over to Joann’s and get your homemaking on people. Eat, Drink, and be Merry my Friends