Mary put me on hold for ten minutes twice while attempting to place a to go order I wanted to make a pick up but she seems pretty incompetent I may not be her fault but this ihop def needs to do better. Guess I’m goin to Denny’s or somethin
Cathy C.
Place rating: 4 Phoenix, AZ
Simply the best IHOP experience I’ve ever had. I like IHOP– they have the best pancakes. This location was staffed great. Seated right away. Our waiter was top notch! I’d go out of my way to head here. My pancakes were heaven! Great experience!
Jen M.
Place rating: 1 Phoenix, AZ
This was the worst experience I’ve had at a restaurant to date… 20 minutes to get coffee…1st round(refills… hahaha! You must be joking!) Then our food came(40 minutes later) The biscuits and gravy were cold The waffle was cold The bacon was undercooked… took my chances on getting that fixed, but when I asked the server for fully cooked bacon, she took mine back and threw it in the microwave(not what I had in mind) when I got that chance to ask for new, fully cooked bacon what I got was burnt to a crisp(apparently the staff here has a sense of humor) oh and I was charged again for the replacement. It just sucks to go in somewhere without much expectation and still be disappointed… I wouldn’t waste your time if you’re thinking about this location.
Go K.
Place rating: 1 Mesa, AZ
This place is sloooow. We’ve been waiting for over 30 minutes only to get cold food and the place was empty. I have no idea what’s going on here
Lauren m.
Place rating: 1 Scottsdale, AZ
Worst breakfast ever! Dirty, unfriendly(except for Sicily), and food was sub par. The server we had never came to the table and after 12 minutes I waived someone done for help. Another server came by who didn’t know the menu or specials. Food took way longer than expected and I like I said was sub par. Alberto the server needs some retraining on customer service. VERYDISAPPOINTED!
Nenee E.
Place rating: 3 Los Angeles, CA
After a 1st Communion we decided to get a quick bite… so we opted for IHop — the place wasnt full — we were sitted promptly and got our menus. The waiter came back took our drink orders and brought them out fast. However the food did take some time to come out. I ordered the Spicy Chicken Ranch Sandwich which was edible but Not delicious. The bread was hard as if it had been toasted and served cold. The chicken was rough seemed old. I ate it because I was hungry but I would Never want to order that again. I think the food is regular and overpriced. The Vanilla Iced Coffee tasted weird The total for(7) adults with drinks was $ 92 I doubt I will visit this Ihop again
Steven L.
Place rating: 2 Phoenix, AZ
Every time we order food for take out they always forget to pack and item or 2. I used to always come here back in the day but the food and service has gotten so bad I stay away from here. The only reason I give it 2 stars is because the times they have gotten our orders correct the food was good and the waiters there are great.
Alex B.
Place rating: 5 Phoenix, AZ
Ive been coming here for 4 years and never had a problem here with the food or service…
Mariah L.
Place rating: 4 Phoenix, AZ
Stopped by this Ihop yesterday after dropping my dog off at the vet. It was fairly busy, but it was Sunday morning, and we were still seated very quickly. As I sipped on my coffee I read over the menu and decided on the Colorado Omelette. It comes with bacon, sausage, shredded beef, ham, onions, green peppers, and cheese. It came with a side of either pancakes, hasbrowns, toast, or fruit. I opted for the hashbrowns. Our server was very friendly, quick, and didn’t hover. I really appreciated the great service and I feel terrible I can’t recall her name. Not really much else to say. The food was pretty good and the service was exceptional.
Eric B.
Place rating: 3 Chandler, AZ
I’ve gone to this IHOP about 5 – 6 times over the span of about 8 years and while the service is pretty average, the food is always that great IHOP quality. I will say though that more so lately(and I don’t know if this is just because it was National Pancake Day) I’ve noticed a downturn in service. I’ve seen waitresses yelling at each other, a host taking me to my table that didn’t exist(and thus had to go on a scavenger hunt with me for another table), and a front counter person who didn’t know how to ring up a donation bill on NPD! Needless to say, these things won’t deter me from coming again next year as the location is close to my work. For a regular weekend breakfast out, however, I’ll stick to my local IHOP down in Chandler.
John D.
Place rating: 1 Phoenix, AZ
Slow… Service. Food has really taken a turn for the worse. I’d rather eat a McDonald’s breakfast. At least it’s consistent. I ordered the Eggs Benedict. Didn’t realize they changed it up. The sauce was a tasteless cream concoction. I knew I was in trouble when the server asked how I like my eggs. Runny yolks, firm whites. I got a tennis ball of hard egg. What they serve as EB is nothing like it should be. This place is a train wreck. Be warned.
Rockc A.
Place rating: 1 Phoenix, AZ
Sorry to say but I will never come back to this IHOP. Not only did my friend and I wait for over 20 mins for our meal with only 8 others in the restaurant. People that came in after us got their meals before us. We had to ask the waitress for a status update on our dishes. After brining it to her attention she said it will be just a few more minutes. Once we got our dishes I was checking my dish and the vegitables were still frozen on my sandwich. At that point I advised her that I didn’t want the dish at all. There was not one apology for the wait or the frozen food.
JiaHua L.
Place rating: 3 Tempe, AZ
We wait 15 min, no one come and no water. We wait another 10 min after we have the food, because no folk and spoon and no waiter again.
Sharon G.
Place rating: 4 Gaithersburg, MD
You really want to know what keeps me coming back? The free pancakes on my anniversay(the date I joined the birthday club) and again on my birthday(one week later). The place is always crowded when I go, but that must be a good thing.
Josh G.
Place rating: 4 Phoenix, AZ
Usually its a late drunken night for my IHOP stops but this was a random weeknight where I wasnt content with the Del Taco options across the way. This location is poppin on Saturday mornings as well but this night it was very quiet around 1:30 a.m. Two servers maybe three or four tables had people. Kitchen crew was quick. I had my go to Denver omelette and asked for the orange chili sauce that comes with the chorizo omeletee on the side. This sauce/salsa was so much better than the generic salsa that comes with the Denver. Next time I may ask for them to make my hash browns more crispy but to each his own.
Russell M.
Place rating: 4 Flagstaff, AZ
This IHOP on 44th Street is in tune with crowds, turnover, and still has customer service. When its slow the servers are actually chatty and friendly. On sunday mornings when the waiting crowd is out into the parking lot, dont fret(unless youre that party of 8), youre gonna be seated before you swipe left three times on TINDER!
Wayne B.
Place rating: 2 Phoenix, AZ
What’s happened to America’s Pancake house? The coffee is even on the«Meh», but I digress, oh wait, this entire experience this morning was a series of digressions. 6:30am and the AC was blowing like it was 2 in the afternoon, which made us want coffee any more, but like I stated, meh. Hostess was cheerful enough, and gave us time to look over the menu, and our orders came out promptly, no problems here… but the food? My stuffed waffles tasted of thawed bread that was baked last month, and the glazed strawberries, well, we know those didn’t come from this years crop! My buddy’s meal of scrambled eggs and hash browns was edible(at least he didn’t have a comment), but the biscuits and gravy was cold and when he asked for a warm up, we expected just that, but she insisted on having them remade… this took longer than the original wait time, so don’t know what was up with that other than wanting to appear they weren’t just zapped in the microwave. Again, the people were friendly, prompt and efficient in their tasks, but the food was not anything I’d recommend.
Nalani G.
Place rating: 5 Honolulu, HI
I went on a Sunday and even though it was crowded I was seated promptly and my food was out on about 5 minutes, surprisingly fast. The coffee was good and my breakfast was even better. You can’t really go wrong with having breakfast at Ihop. The server was busy but she was still very polite and attentive. Thank you IHOP for an enjoyable Sunday breakfast.
Yvonne G.
Place rating: 1 Scottsdale, AZ
Was in the area on business and had some time to eat. It was about 10ish in the morning and the place was packed. Were they giving food away? They seated me quickly considering. I love their Harvest Grain pancakes so that was my choice. The stack of pancakes looked good until I stuck a knife in them. Turns out I really didn’t need a knife – I needed a fork. The pancakes crumbled so much so that in order to eat them I had to push the fork tines against the pancake to pick it up. So clearly something happened to the batter — not enough butter – something was wrong. I have never experienced anything like this with any of IHOP pancake ever. Note to management: Do something with the Harvest Grain Pancake batter. You kept me from enjoying one of my favorites.
Jim W.
Place rating: 2 Cave Creek, AZ
Ok … Dining companion had Pancakes and they are fantastic… But the bacon was quite greasy. So I give one star… I was with other folks for dinner and I just wanted a snack. Ordered the mozzarella sticks… Simple enough. They came out looking fantastic! Golden brown, nice round shape… One bite and three things were clear… 1. The consistency is wrong 2. The flavor is wrong. 3. they were barely warm. The server never shows up to refill water, the weak coffee, or to check on us. Only 6 other people in the restaurant! We had to flag her down. She admitted the sticks need to cook longer to melt whatever that scientific mess is they call mozzarella… But if they do — the outsides become very dark and inedible. Kudos that she owned up and credited it off the bill. That’s the second star. IHOP … You know better.