Henry’s Foreign Auto Service & Sales

Transparent and regular customer communication, clearly itemized bills, and good service.
Shop is very clean and nice inside.
Better than most Volvo shops in Portland; wish it weren’t on the opposite side of the state!

Henry’s Automotive came to our rescue while traveling from Napa, CA to Washington State. My Land Rover broke down at a rest stop and had to be towed to Henry’s. Their family run business treated us with special care and expedited our car repair because we were traveling through the area. Their work was superior, timely and professional in every way. Beyond that, their family made a special effort to take us to a hotel, bring all of our luggage to us and pick us up the next morning. The repair was done quickly and within the time frame expected. Their warmth and friendliness allowed us to trust that we were in good hands and transformed a disaster into a unique side adventure where we got to meet lovely people. I can’t say enough good things about them. I’d give them a 10 star rating if that was possible!

On arriving with a broken down car, the team were very friendly and agreed to fix my vehicle even with the short notice. From what I can tell leaving the shop, the repairs are sufficient.
The reason for my two star review is because when I questioned the overpricing of some parts vs. market value, they were immediately defensive and unwilling to discuss. When I showed proof of pricing at way below what they charged for parts (despite their hourly labor being comparable with LA) they actually admitted to charging several times the cost price of the item, and saying I should have haggled at the quote.
Short advice is if you absolutely need repairs bring it here, but request part quotes, do your own research and query the price before accepting.
Or you’ll get insulted as you left like I was with «perhaps it’s because you’re foreign you don’t like price» (coming from a foreigner himself) and «you can’t afford to drive that car» because I don’t like being overcharged.
UPDATE: We got 280 miles further down the street and THE SAME PROBLEM reoccurred and we broke down again. I’m sure that what was fixed needed maintenance but what’s for sure is they did not fix what I brought the car in for. I have downgraded my rating to 1 star for this.

I have never bought a car there YET. I am constantly checking out their great ols diesel Mercedez supply. Just being around and watching the father and son do business is making me very trustworthy of this business. They put up with my questions about cars and always answer I believe very truthfully? I think I have finally found the car for me and I’m so glad it’s at Henry’s.
I found out I work in the same hospital as the wife/​mother and she has a great reputation as a nurse. Just sayin…
Jenny

I was a repeat customer at Henry’s Foreign Auto. That was until my last experience at the shop. I brought my vehicle in for a few items to be looked at. One of the items was a «beep» on my Range Rover when I would put it into reverse. This «beep» was never there before I took it to Henry’s Foreign Auto, and apparently, when asked to remove the «beep», Slavek the shop owner said that they could not remove it. Which seemed odd to me because it was never there before. When I took it back in recently and asked Slavek to try to remove the beep again, he said he would try. I later get a phone call with Slavek telling me not only could he not remove the beep, another beep mysteriously appeared and he could not get rid of that either. To make a long story short, after a 15 minute argument between myself and Slavek with me stating that my car did not enter the shop that day with a second beep and it should not leave that way, I was told there was nothing he could do and that my car has a mind of its own. So I find it very unprofessional for someone to tell me that my car just did something on its own and that there was nothing the shop could do without spending a few hours on it. Well, my thought is, if my car enters the shop in a certain condition, then I would surely like to have it leave the shop in the same if not better condition. Slavek told me he would call me the following week to follow up and when he didn’t, I tried to tried to call him at the shop, left a message and of coure, never got a return phone call. I will never take my Range Rover to that shop again. I would rather drive the 4 hours to Portland or 3 hours to Bend to have it looked at by Land Rover of Portland or PDX Rovers of Bend and Portland. Or if I do need to take it somewhere locally, then I will take it to Specialized Automotive in Medford who has done great work on my Range Rover. It’s unfortunate that the shop owner of Henry’s foreign automotive did not care about my concerns. The technician there was trying to find a solution for me, but Slavek shot him down telling him it would take away to many hours of his time to work on it. what a joke.

This is a family run business and I believe the only certified range rover shop between Portland and Sacramento though they fix all sorts of foreign cars.
Grazyna is an excellent mechanic and gave me accurate and fair estimates. All the work was done very thoroughly and in great time. The fuel pump in my range rover gave out as I was driving down the I-​5 and Grazyna and his family saved the day including giving me rides back and forth from the shop to the Econolodge I found myself in for 2 days.
I live in San Francisco and truly wish this shop was there. There professionalism and workmanship far exceeds that of the dealership I have to go to in San Francisco for maintenance.