Health Net Arizona

Is there a negative 10. This is the second time that I have been without insulin for over 2 – 3 days due to there ignorance at record keeping. The last time they had not removed my last employer who I had not worked for in over a year and after that a month later it is the exact same happening again.
The pharmacy group said this goes on all of the time… how can this be allowed? Where is Obama now?

Health Net is the worst! It is hard enough to find a doctor that you like enough to see again, they make it even more difficult. I searched their database to see if my pcp was listed, and she was. I signed on the dotted line and paid up– and then went to the directory again to see if any of my other doctors were in the list. They were not. I looked again to see if my pcp, who I had seen there as a condition of my taking their plan, and she was not. Their sales «consultant» had manipulated the directory to show her, and said she was there, when she was not.
I went to 3 vision centers before I found a doctor who would accept their insurance. I finally found one who was listed at 2 locations, one of which was the welfare clinic (AHCCCS). I paid over $ 400 a month to line up with all the AHCCCS patients? Eventually, I sorted it out, found another doctor who could bill HealthNet because he is in the same medical group as the one running the clinic (who i’m sure is a wonderful and tremendously overworked doctor to take on all those AHCCCS patients)

Now, they want $ 140 MORE per month for 2016. In addition to raising my rate they sent a list of additional exclusions that they will not cover. They will not cover federally mandated medical procedures unless the patients life is at risk. Ok, read that as: Despite having been made legal in all states, they are refusing to provide abortion under a plan that is NOT being subsidized by taxpayer money. I am getting no discount or supplement to my monthly premium by ANY government agency. This is not a benefit I will ever use, but being told that HealthNet is all up in the decisions concerning MY uterus is offensive to me and a breech of the freedom for which everyone claims to be supporting.
I thought my research was so complete last year when I chose the plan. I was actually guided to the plan by someone on their payroll. To add insult to injury, I discovered too late that they must have some connection with Walmart, which in my opinion is very revealing. Now I need to go to Walmart and see if there are any loopholes I need to close in order to ditch this awful plan.

Just signed up my 5 year old son for a new health plan, which happens to be Health Net. Told me I need to pay my first premium to have him covered for November and the website has been down for a week now. Tried calling instead to pay, and find doctors and I am having no luck with dealing with the customer service! I am changing my plan immediately.

Navigating through health insurance is difficult enough without the extra added frustration of dealing with billing. They accepted my doctor in the network only to reject their charges for services 5 months later. Their billing services is awesome if you like pain and punishment. I pay for 2 months, get a notice of cancellation after I am told I don’t owe for paying twice… the second star is for the one great experience with member services who helped me navigate through my billing mess. I do not recommend this insurance plan to anyone.

In my original review, I mentioned that their number one priority is your payment. Well, low and behold, I was wrong about that. They have updated their online bill paying system and now it won’t accept any form of payment. This means I now have to call in, and wait on hold, each month just to pay my premium.
After multiple phone calls with multiple departments, I actually got an honest employee who told me that there isn’t anyone who can help me to solve this problem. I give her full credit for being honest. That being said, it doesn’t change the fact that their online bill paying system is useless. I now have to wait on hold once per month to pay a premium that doesn’t really cover anything.
As previously mentioned, we will be changing insurance companies at year end. I recommend that anyone consider using Health net as your provider that you should consider poking your eyeballs out with dull, rusty needles first as it will be much less painful than actually dealing with this company.
The culture of ‘customer last, payments first’ pretty much says it all. Do yourself a favor and go elsewhere! Shame on Jay Gellert for creating this miserable culture!

It only got worse. In the end we paid for months that we apparently were not covered and for services directly to doctors that should have been covered.
We have since moved to Blue Cross of AZ and it has been smooth as silk. I was starting to think it was me…

My Doctor who has been a Health Net provider for many years. When he opened his new private practice it took Health Net 4 months to approve him as a provider. My wife saw him a month after he was accepted by Health Net and her claim was denied because Health Net could not figure out he was an approved Doctor for nearly 3 months after they approved him. Hours spent on the phone eventually lead to payment months later. On the last day of February 2015 Health Net cancelled in error my company group health policy but did not notify anyone until April 7^th. Health Net claims they reinstated the policy back to March 1^st but I am waiting to see if this is true. Today my wife called to make an appointment with our eye doctor who has been a Health Net MD for many years. My wife was told Health Net without explanation dropped his practice from their provider list. Health Net seems to have high employee turnover and a reputation for poor service. Stay Away.

Is there a way to give zero stars? This company deserves absolutely no positive feedback because, as those who have reviewed before me have stated, they suck. They do more than just suck. They are the worst.
I had a doctors visit at which I had some
«routine» and «preventive» tests done after expressing to my doctor that I had no concerns. She informed me that these tests were preventive and therefore covered by my Health Net plan. A few months later– surprise! I get a bill from the lab for the tests. I called health net to ask why I was being charged, and they blamed the doctors office for incorrect codes. After finding out that this wasn’t the case I called back, and was given more inaccurate and useless information. After calling AGAIN I was told by a higher-​up that I shouldn’t have been charged and they would reprocess my claim. Over the next month I called to check in on the status of the claim multiple times, and was told it was «being processed.» Then after the supposed 30 business days required for reprocessing I called and was told that NO ONE HAD EVER SENT THE CLAIM BACK!
I have talked to at least 10 people from health net, NONE of which were competent enough to resolve my problem, and now I am paying for services I never even needed that should have been covered by the insurance to avoid collections. Health Net does not give a RAT’S @$$ about anyone.

After all of the frustration, I called them to cancel. I was told that I didn’t need to cancel and that the policy would be cancelled automatically if I didn’t pay. Fast forward to the end of the year when I receive a $ 1400 bill. I call them to see why and they said that that the policy does not get cancelled automatically. To add insult to injury, they said that they didn’t have any notes on file that I have called previously; I have called and spoken to them no fewer than 6 times.
Edit: I spoke to Jose who was the first helpful — not defensive and argumentative — person I’ve encountered. Am filing an appeal.

Tried to join with a hope and dream. keep calling to make sure everything was going good they would ask the same questions. Supposed to start dec 1^st never received any information until I gave up. then 12 20 2014 received acceptance letter but they spelled my wifes 1^st name wrong. When I called they said I was canceled.
Ended with blue cross and bleu shield of az. Within three days I received a letter to verify everthing was correct and it was wow you get what yoy pay for.

LOLOLOZ Healthnet of Arizona is the biggest joke of a company. Thankfully i am somewhat healthy because if i was not, i would not be counting on healthnet to help me get there. NO… and i repeat NO! Dr. wants to do business with them. I am getting rejected by Dr. s that are listed online as «In Network» on my plan. There name should be Health NOT!

Wow! How I wish I had checked out Unilocal prior to signing up for Obamacare 2015 this past Saturday. To be fair to Health Net, the person most guilty for this catastrophe was … ME. Why? Because when I signed up for Obamacare 2014, I chose HealthNet and knew back then what a piece of garbage this company was … and yet, I actually gave them another chance for next year, too??? Talk about stupidity!
Last January, they not only never responded to my application via the AZ exchange, but when I called them two weeks later after applying online — and dangerously close to needing my insurance for January 2014 — they couldn’t find my application (even though they sent me something online saying I was approved and they would be debiting my first payment from my bank account). They told me to call back on Monday to check with their accounting dept. (it was a Friday). When I called on Monday, the accounting department told me they had the application, but even though it said on their online application that they’d debit the first month’s payment, that was incorrect and I had to call in and authorize the payment. When I tried to do that on Monday, they then told me that the payment they wanted to debit me did not match the amount quoted online and that they’d have to review the application, but by the time it was cleared up, there would be no way to make my policy ready for January; it would have to go into effect in February 2014.
By this time, I had called them several times; one person didn’t seem to know what the other was doing; they were giving conflicting information from one agent to another; and two agents couldn’t find me in the system; another said they found me, but the application was not approved by the underwriting company — even though, by law under Obamacare, there was nothing to approve or disapprove, unless fraud was involved — and another agent told me a quote $ 200/​month higher than what was quoted online. Needless to say, I immediately sent a certified letter requesting immediate cancellation well before the policy would’ve gone into effect two months later.
GUESS WHAT? On 01 February, they debited my account. Luckily, Wells Fargo was a bit more efficient when they immediately reversed the debit and that stopped Health Net from debiting me again as that little reversal cost them $ 20 in chargeback fees.
I wish, I could say all was well after that; but I ended up with Humana and that’s a little Hell in itself. However, that does not excuse my stupidity in signing up AGAIN on 15 November and three days later, guess what!: they can’t find me in the system. This time, I went to
and cancelled before they could ever get their hands on my info.
In spite of Humana …
a) Assigning me a primary doctor I never heard of and taking 6 months to fix it;
b) NEVER sending me a new card reflecting the new doctor’s name, because;
c) they kept putting my home address down as my mailing address, from which mail sent there is returned … even though they were told for 7 months to change the address and it was allegedly changed;
d) screw ups with their prescription mail order service;
e) raising rates on my policy effective 2015, which is actually higher than what’s on
for the same policy;
f) and raising the tier level for my GENERIC drugs …
… they are STILL better than Health Net.
Nonetheless, I wish the employees of Health Net and Humana just a tiny bit of the experience they put me through throughout 2014 and hope that the little piece of Hell reserved for insurance agents and bureaucrats isn’t too overcrowded with their former employees.
Have a blessed day

STAY AWAY fro Health Net of Arizona for your health insurance needs! INCOMPETENT to say the least. Months after no longer being insured with Health Net, some incompetent employee transcribed the WRONG END DATE for my insurance coverage… EVEN THOUGH IT SHOWS PAYMENT for that month and then Health Net took back all monies it paid to providers because of a wrong transcription date of end coverage!!! I am now receiving bills from providers previously paid and I’ finding it an IMPOSSIBILITY TO CLEAR UP THIS MATTER even though «management» and copies of correct insurance end dates!!! NO phone calls returned so that I can follow up this matter. STAY AWAY FROM HEALTHNET… TOTAL IDIOTS reside at this company. I now have this complaint filed with the Arizona Board of Insurance.

I could not be more frustrated with Healthnet if I was trying to plead my case to a Chimpanzee! We picked Healthnet as our
«Gold» plan, have been paying premiums since January, have had our coverage cancelled now twice for billing issues, really difficult with claims, and several other billing related problems. Please keep in mind we have paid all of our premiums and still have had all of these billing issues. The latest… keep in mind it is August 11^th… we received a notice today that our coverage was terminated July 1^st… they have the money, we have no coverage… almost 6 weeks later to get any kind of indication of this matter, no e mail, no calls! Although they are Johnny on the Spot with e mailing the bills and taking the money from my account via ACH… STILL…even after it says on their website I have been terminated! Just ridiculous!

— Failed to send an insurance card and packet when I signed up
— Failed to send any sort of billing information by mail or e-​mail
— Failed to properly apply my payments to my account (checks were cashed, so I know they went through)
— Canceled my policy without informing me due to non-​payment (see above)
— Refunded my premiums, normally wouldn’t be a complaint, but I find that pretty amazing since I had allegedly not made any payments
— Offered to reinstate my coverage if I paid all past premiums for months in which I had no coverage, after they had refunded me those same premiums
There is no logic or organization in this company. The only upside is I didn’t have any medical incidents when I unknowingly didn’t have coverage. I feel lucky for that. The very last person I spoke to was actually apologetic, so hopefully they have turned over a new leaf and are headed in the right direction. Too much went wrong in the beginning for me to stick with them and feel good about it. I hope they right the ship for those people who are stuck with them.

I wanted to post an update to be fair. Since my original post, I believe HealthNet of AZ has hired a tremendous amount of new customer service reps. The reason I say that is the last two times I’ve called, I’ve literally reached a representative and had my problem solved and/​or question answered within minutes. I imagine they received numerous complaints similar to mine and have finally gotten their act together. I am therefore changing my original 1 star rating to three. They’re definitely not perfect, but they seem to be making an effort.

Health Net of AZ is horrible!
I make my payments early and they send me notices that I didn’t pay — which when I call they say they did receive my payment. The people on the phone don’t know anything and always want to put you on hold to make notes in the account or look up information. Plus the phone numbers they tell you open at 7am really don’t open until 8am.
Their website is also very poor. It lists providers with incorrect contact information or who are not taking this insurance or who are not taking new patients. Just more lies upon lies — no wonder this was the cheapest shit from Obama-​care. I would be better off to not have insurance and pay the fee.

I basically was forced into joining Health Net, because my Blue Cross policy did not meet the requirements driven by Obamacare. Due to my budget restrictions (insuring a family of four, with 2 adults over 50) I basically had two choices, and each was with Health Net. After two months, I can say they have been generally incompetent, and I haven’t even filed a claim yet. Their website regularly fails to allow me to make a payment. They don’t send me bills by US mail or email, although I’ve selected both methods. Their Accounting department doesn’t acknowledge payments I’ve made 40 days ago. I do have membership cards, but how can you trust a company that doesn’t even have the ability to be competent at the basic stuff like billing and accounting. How could
use a supplier that isn’t prepared to take on a large number of clients? After April their customer service hours have been reduced, which is another sign of incompetence.
I wish I could go elsewhere, but even if I could afford it, I cannot change medical insurers for 12 months, as I understand it. Thanks to all in DC, for another job well done! But of course, I doubt anyone in the Federal government has to deal with Health Net as their insurer…

When I first was evaluating a new health insurance plan at the beginning of the year, Health Net looked like a good option. I even checked at their website to make sure my key doctors were in network (Platinum PPO Plan) and they were. After some snags in getting signed up I was finally set for start May 1 and paid my first month’s premium. Set up an account online and went to put in my primary care doctor only to find he was not listed in network. Turns out none of my doctors were! The Health Net rep I spoke with confirmed these pathetic results. Fortunately, I haven’t cancelled my existing plan and will have to just stay on it until the next open enrollment I guess.

Health Net just dropped to 1 star. Last month Health Net changed all subscriber ID numbers and issued new cards with the new the ID number and the name of your PCP. I had to call because I had never heard of the doctor listed as my PCP, I got the information corrected and they mailed me new cards.
Now for the Health Net BLUNDER: They also issued member ID cards to former subscribers giving them new ID numbers as well and indicating they were all active members as of 1÷1÷13. You can imagine how shocked we were to get a Health Net member card for my husband who has not had Health Net insurance for nearly 3 years. We called Health Net and they confirmed that this was an error that impacted thousands of AZ residents who were former subscribers and that in fact my husband does not have Health Net insurance and the card was issued by mistake.
Fine, issue resolved? Nooooooo – they had already filed all of these former subscribers as covered by Health Net in a national database and now his Humana insurance refuses to pay any of his medical bills claiming that Health Net has to pay first! Of course we are going through the hassle of appealing these rejections, but this was all preventable if Health Net had not made this egregious error.
AVOID HEALTH NET OF AZ! IT IS NOT WORTH ALL THE DRAMA.