Handyman Connection

I had Handyman Connection come out to assist with my kitchen remodel. With having an older home and being on a strict, they helped make my dreams come true. Not only were they dependable, they are trustworthy. The best part was that the finish product turned beautiful and I didn’t even have to lift a finger. I would use them again for any future help that I need.

We used Handyman Connection to take care of our kitchen backsplash. They came up and gave us a great estimate so we had them start immediately. the job was finished in a day and ½. I could not be more pleased of the work and craftsmanship they provided us. We will be using them for every job on our house as we have no need calling anyone else. Excellent work.

We had Handyman Connection come out and give us a quote for a kitchen backsplash and some tile work in our master bath. Joe had given us our quote and we had two other companies come out before we called Handyman Connection and while one company was higher and other was slightly less Joe made us feel very comfortable in knowing that the job will be done right. And man was he right !!! Not only does our kitchen now look incredible but the minor details he did in the tile work in our master bath is truly amazing. I could not be more over the moon by the results. We will be calling Handyman Connection to help us with our future projects. Thank you again for the great work and quality of service.

I’ve had them do one other job of installation of a garbage disposal (i had a coupon) and they did just fine. So I called them to come out and replace a valve on a leaking toilet. Thank goodness they give you an estimate first as it was for 190.00 to replace that valve. The technician said it was because they had to go to Home Depot and buy the valve. WHAT!!! I told them when I made the appt what the problem was and that they’d need a valve. Why should I have to pay for them to be inefficient and not have basic supplies with them or to come prepared to install the valve when i had told them what it was. The technician said it would be half that amount of I had the valve, again… WHAT! You’re charging me 80.00 to go to HD and buy a valve. Never will I call them again, they are not professional at all. I’ve had business dealings with numerous handymen and never have they done this. It would less expensive to call a plummer, who carries his supplies with him, to do the repair. what a waste of my time. And I felt sorry for the technician, who was very nice, because it wasn’t his fault but the company’s.
I gave them 2 not one star because of the previous job that they did well.

Hi from Mark in Saint Louis. I made an appointment with Handy Man Connection to get two doors replaced. They took down all my information and made an appointment for this past Monday at 9 AM. Prior to that I got an email confirming the appointment. No call, no show. I contacted the company to find out why and «Shannon» emailed me back saying they were a no show as they did not have my correct phone number, «someone» must have written it down wrong. They had the right address and time but won’t show up unless they can call. They did offer to reschedule, which I declined. Please avoid this poor quality company at all costs.

I just read the response from Handyman Connections:
«…Handyman Connection also offers a free, written estimate before any work is performed. All of our work comes with a one year warranty, if there is a problem with the work, we are always willing to fix it at no additional charge. In this case the customer requested that we give them a partial refund and let them hire another service to repair the problem. We were happy to do that for this customer.»
Well, let me tell you, if you complain about the work, the jerk that is in charge will simply tell you that you WILL PAY UP or you will have a mechanic’s lien slapped on your house!!! There was no conversation as described, «You have a one year warranty, please let us know if you have a problem.» YEAH… NOT!!!
I was ONLY offered a measly $ 200 discount if I agreed not to contact Angie’s List! It cost me HUNDREDS of dollars MORE to fix the MESS that I was left with, and I got a $ 200 discount???
We were offered an up front estimate, BUT we had NO idea that HOME DEPOT was doing DOING the MAJORITY of the construction!!! So, THEREFORE, we were OVERCHARGED for construction that WAS NOT performed by Handyman Connection!!! Not only that, but Handyman Connections had to ONLY install the PRE-​BUILT by Home Depot double doors (frame already built too) and FAILED to do it properly!!!
Please read my previous review to fully understand WHY I gave this business ONE star, only because I was FORCED to give them one!

So unfortunate that the office does not support their handyman in the field. I wanted to use Tim as a handyman but have been waiting for a quote to move an ice maker etc… his «support» system in the office is not prepared to get timely quotes to clients. Does quote «in between calls». Does not appear that new business is a priority.
Called with a new client and wanted to use Tim the repair guy, and they could not make that happen even thought the jobs are 5.9 miles apart.
Very solid repairman in Tim. Very awful customer service and terrible office support.

They sent a new person to fix the other employees poor workmanship on the dog door. New person did an excellent job.

I just got a number of repairs done to my apartment — water heater, toilet, closet door, electrical stuff, etc. Randy did an awesome job. He worked after hours to make sure everything was fixed well. When my water heater and electricity went out this morning, I thought for sure I would have to sleep at a friend’s house tonight, but Handyman Connection contacted me quickly (after my landlord hired them) and accommodated my schedule. I couldn’t get home from work until 5:30 PM, but Randy was nice enough to wait to make the fixes then. He stayed until late to get everything working. I’m so incredibly happy that I can stay at home tonight. Everything works well. Randy was professional, friendly, and pleasant to chat with as he made the fixes. I definitely recommend!

I used HC for installing a new door and putting a dog door in it. They bought all the materials, got it done on time and under estimate. Rob was super helpful, honest and reliable. I will use them again for a few more projects I have down the road for sure. I was out of town during the work and trusted Rob to be in my home while we were away. I felt very secure with the staff and was impressed with the quick and professional communication along the way. Great work and great service!!!

We are buying a home in Chandler, AZ, and asked this company to meet us at the house to give us individual quotes on some changes we want. The ‘craftsman’ came and for over an hour we went through want we needed to get done, ex: remove cabinet over stove and install tile back splash and vented hood, replace window with a door to backyard, remove a block construction island from backyard, pour an 8′ x 10′ concrete pad for an above ground spa, replace carpet with hardwood flooring. The individual measured and took copious notes — about 6 pages worth.
We then waited for over two weeks for a quote. We allowed for one week without response, then started calling, we were told the quote was being typed, then it was been reviewed, then that there was an item that needed further clarification, we asked to leave that item out.
We got a call 19 days later only to be told they would pass on the job because it was out of their scope because it was one major job and they would refer us out to another company. We do not understand how the smaller individual jobs described above were out of their scope. When we made the appointment they asked for a brief explanation of the work required and they confirmed it was the type of work they do.
This is all very frustrating and disappointing, we are from out of state, and when we met them it was a small window of opportunity given that we had traveled for the home inspection.
I had researched contractors and Handyman Connection appeared to have a good reputation. Now that i see what other Unilocalers have to say, I was misguided.

Do not hire this company they are expensive, real expensive.

Had an issue with my sliding glass door. After multiple attempts to put a bandage on it, the time came for it to be fixed. Called HC, got an appointment for the next day. Thomas was my technician and i could not be happier with the price and the workmanship. If i ever need to have anything done that i cannot do again, i will be calling and asking for Thomas.
Thank you HC.
Ken Landers

The plus side is that they are efficient most of the time with their appt taking and even send an email confirmation and keep good notes on the service calls. Bad side is, when there is an error, dealing with them is very difficult. I should say one person in particular… Patty. We have called them twice to repair two separate homes. The first one was a break in and asked them to secure the front door. They agreed to send someone that day even after hours. The guy called to say he was on the way and never showed up. We called the office next day and proceeded to have to fight to get a word in with Patty who was defensive and argumentative. I had to ask her to calm down. Fast forward to today. Dispatched another property with two jobs. Tenant madea fuss about needing one job sooner so HC split the workorder into two and sent two separate vendors resulting in two service charges without getting permission. then we didn’t get the confirmation for the change of appt day/​time and therefore were not available to approve the work while vendor was on site. My client, the owner, called and conferenced me in with Patty because once again when questioned, she was defensive, argumentative and talking over us instead of listening. she automatically said It wasn’t me I don’t know what’s going on. Well, then instead of arguing, try connecting us with the person who does! Very poor way to treat customers and she needs some training or to be GONE. This is the second unpleasant experience I’ve had with her. She put Shelly on the phone, who was able to listen, figure out what happened and we moved on. It was a simple 5 minute conversation instead of a 20 min unneccessary argument with Patty. I did convey that they should have gotten approval before splitting the work orders resulting in additional charges and not just let the tenatn dictate course of action. Shelly was very pleasant and knowledgable however because the first vendor no showed in a critical safety issue and the two unpleasant experiences with Patty, I would not use them again.

First off, I will say that the new pocket doors are installed, look good, and function as they are supposed to. That’s not the issue. What it took to get to this point IS the issue, and was hardly a pleasant walk in the park. We are generally agreeable people, and felt we got taken advantage of because we both have some background in construction and know certain delays can happen. Did they do all the work they were quoted to do? Sure. But they were S-​L-​O-​W.
The original person that was sent to price the job was knowledgeable, friendly but quiet, and seemed to understand exactly what was said when certain considerations were mentioned with regard to either door. He quoted us a 2 day job. I expected a 2 day job. Then they changed our ‘craftsman’ to someone else, and things went downhill. These guys are nice and polite, but overall the experience has been rather unpleasant considering the amount of time it’s taken.
Putting aside the basic lack in punctuality where they couldn’t seem to arrive at the scheduled time, it’s also taken four days to install TWO pocket doors. I will concede that 1 day was necessary since the doors were special order and required waiting for delivery, but the other three days have been ridiculous. And the work completed in all 4 days, doors present or not, could have been done in 2 at the most, had there been any attention to detail and a general care for professionalism.
Day 1 should have just been a wash in general, because we didn’t even have the pocket door frame. They should have come in and talked to us about the frame, ordered it and then picked up for the next day while we ordered the rest of the materials for the job. Instead, they arrived late and stayed till 2 so they could order and pick up the pocket door frame hardware. In that span of time they managed to take the sheetrock off the wall on one side of each doorway, and removed the studs in only one wall.
Day 2 they arrived late because they went to pick up the materials we had purchased, which added time to their arrival. Then they proceeded to take from their arrival to 6pm to move some electric lines for the GFCI and light switches, reframed the basic structure of the bathroom wall (minus the pocket door frame), and removed the studs in the closet doorway/​wall.
Day 3 they arrived late since they felt it was better to alter the pocket door frames at their shop instead of on the job. We generally agreed with that, but still feel it took far longer than necessary. Since they had the pocket door frames, they managed to somehow get them installed and put back the sheetrock that they had removed on Day 1. Despite the fact that we had purchased all new sheetrock. A fact we were «okay» with when they had to use their own wiring to reroute the light switches. But now, that also feels like something else they did to take advantage of our amiable nature.
Day 4, scheduled for 9am. The night before we received a text message that said ‘see you around 9:30-ish’, which was also very unprofessional. Needless to say, they arrived later than their texted ETA, and started working at 10. After two hours, they only had one door hung, half the trim, and zero handles cut in. After six hours (keep in mind this is hour six on DAY FOUR), they were finally applying tape and mud, had one handle cut in and attached, and that was pretty much it.
Our final analysis:
In total, it took 24 and ½ hours to demo for, install, and finish (minus door trim and paint which we are doing ourselves) TWO pocket doors. The drywall patching was a mess, drywall compound smeared all over the trim in certain places. They didn’t shim properly so one of the doorways needs to be adjusted. There are 1″ gaps next to the framing of the other door that they couldn’t have bothered to use the drywall we paid for to patch it up, and instead left the gaps visible for us to either fill or cover up. There are screws from the drywall that are still visible.
We’ve spent a total of $ 1500 (approximately) in labor, and another $ 600 in materials (doors, frames, sheetrock, studs). It’s money we could have saved had I known how to install pocket doors myself, and was willing to play with electricity to move the switches. It’s $ 1500 wasted, in my opinion. If they had done it in 2 days, I’d be more agreeable, but this has but this has been a nightmare.
We paid, because we signed a contract. However, we will never hire Handyman Connection for any project again. Hopefully we’ll be able to make that mediocre-​to-​bad job look good, because right now it looks like amateur hour. If we can’t do that next small job using the internet and our own abilities, we just won’t get it done.
(edited for space, full review on Facebook)

HC is my go to for the jobs I can’t do myself. Reliable, but not cheap. I try to make the most of their time at my house. I have not been disappointed over the years I have used them.

I had a significant hole in my stucco after a leak. I dealt with two companies that dealt with stucco repair and each of them quoted me outrageous prices. With some research online I came across this company and I promise you they are legit. Extremely professional, punctual on appointment, very reasonably priced; and did a fantastic job repairing my stucco. I had the pleasure of dealing with Ron and highly recommend him.
(long time Unilocaler, first time commenter. But felt the need to give a solid and trustworthy business respect after my annoying first few goes with other companies)

We had four or five small jobs that we needed done after a recent home inspection for the sale of our house.
Dave from Handyman Connection was great. Charged us exactly what he quoted us. He made sure during and after each job he did to explain what he did and how he did it.
They were on time, professional and reasonably priced. Not only that, they were a one stop shop. Instead of having to hire an electrician and a plumber, we just called Handyman.

I recently used Handyman Connection to do a 2 bathroom remodels and several miscellaneous items around our house that we just purchased. Things that make Handyman Connection stand out is there up front pricing, experience and no hassle approach.
WIth handyman connection, you truly get what you pay for. All of their quotes included accurate materials estimates and there labor costs never exceeded what was proposed initially.
In both bathrooms that they did, they never once cut any corners. Some examples of this are putting the red guard down (prevents moisture from seeping through), redoing things if they weren’t happy with them and doing walk through’s with myself and my wife every step of the way to make sure we were satisfied.
Allen Hopkins is the person we dealt with at Handyman connection and he always answered the phone, returned calls promptly and answered the millions of questions we had along the way without any hesitation. He truly cared that our bathroom turned out exactly the way we wanted it to.
Bathroom 1 (master):
–Rip out existing shower
–Put in new shower pan
–Travertine tile with deco band
–Added Rain shower head
–All new shower hardware
–2 niches for shampoo etc…
–Install of seamless/​frameless glass shower door
–Installed new toilet with new valve hardware
–Travertine floor
–Installed new sinks and sink hardware
Bathroom 2 (kids upstairs)
–demo’d existing bathroom
–Put all new hardware
–Installed new bathtub
–Subway tile up to the ceiling with green glass subway tile surround.
–New toilet with new plumbing hardware
–Travertine floor
–Installed new sinks and sink hardware
Thanks Handyman Connection for great service, quality work and awesome followup. I will continue to use Handyman connection moving forward for simple honey do lists all the way up full remodels.
Thanks

I have had this company do complete remodels on my kitchen and two bathrooms. WOW! They did a fabulous job and I couldn’t be happier with the results. They were very meticulous and paid attention to every detail. My master bathroom was taken down to the studs and completely redone. They had great suggestions and ideas but weren’t pushy. I have also had them do minor work like replacing my kitchen faucet and disposal. I have never had any problems with this company… I checked them out on Angie’s list and they looked like the best service around Phoenix.
I have also had them out to my employer’s medical office several times. Always on time, did a great job and cleaned up after they were done. They have repaired cabinets and counters, hung our flat screen TV’s in the lobby and worked with our management company (who can be very picky). Their prices were fair and I would highly recommend them to anyone.