Fry’s Electronics

Worst customer service ever. I’ll never shop here again. I’ll be happy to spend my money elsewhere. I went in looking to buy a new laptop computer and I looked at all the laptops on display and I wasn’t able to find what I was looking for. I asked someone if they could help me with laptops the woman said sure I can help you with laptops. I told her what I was looking for and she walked down the row looking at all the placards of the laptops I had just looked at and began reading them to me as if I can’t read myself. When I asked if you could find me somebody who knew something about laptops she disappeared. So I left the laptop department and walked over to the television department. Someone actually approached me to see if they could help. I told him what I was looking at he pointed and said they’re all right there and then he walked away. How does this place stay in business. I’ll go spend my two grand at Best Buy

Holly crap by far the most outrageous frys I’ve ever been too. It is the biggest one I’ve seen by far, they have alot of stuff. Eat shyt el segundo ca. No match to this place. One word, DAYUUUM!!! Yah just like everyone says customer service sux ass, if i can get one ur lucky. So hope u know what ur lookn For. I just think its so big of a store n so much merchandise tjat they avoid u cuz they wouldn’t know where to find it hahahaha.

This store simply sucks!!! When it comes to return something they r mean and try not to return it I’ll never shop here Best Buy is the best frys electronics its way behind on everything

My shopping trip to this store for a new printer resulted in them being out of every printer that I wanted, Amazon being way cheaper and the associate telling me I should go to Best Buy to get what I want. What a waste of time.

Aside from the nice women that checked my receipt leaving the store and the pretty easy return policy this service here is terrible.
Referring to the electronic component section, no one wants to help or even asks. When I finally do ask I get the annoyed reaction and reply,“if its not there we don’t have it”. Could you please humor me and do your job and try to help me find it and if you don’t have it maybe help me find an alternative solution? Its electronics, there is more than one way to skin a cat.

Hello
I had bad experience because I took the item to cashier and she didn’t know how to price Mach it for me and then someone else came to help her out and she could t do it too and she was very mad me
You need to train your employee better and then have them help customer
Don’t forget about being nice and smile to the customers

Buying a video card, surge protector and an extra power supply. Easy to find despite the lack of help. I get to the register and lo and behold 2 employees at the register dealing with one customer each. I wait for about 10 minutes while the management is standing talking and joking with each other… Yeah real professional, anyways I stand for another 10 minutes thinking I’m the only one in line how long can it take and then another rep brings someone with a monitor over and hops behind the register to check them out… Was absolutely the last straw for me. I had to wait until they were done to be checked out, you are the worst company in terms of service that I have ever seen. If you have an extra rep available maybe you should take care of the guy waiting there for 20 minute to check out for your overpriced garbage products. Oh and another thing if you are a manager then maybe you should hop behind a register and help instead of standing there giggling like a gaggle of school girls.

Not even a star!!!
Are you serious?
We purchased a tv, 65 inches. With a guarantee if something is wrong with the tv, they would come to fix it and in any case they cannot fix it, they would replace it.
However, that was ONLY what they SAID, NOT what they do.
The pointer on the tv never works and we have been calling them so many times and we never get a satisfactory response from them. Nobody ever came to my house to fix the tv or replace it. And in the last day of refunding, they say «if you’re not happy with the tv, bring it back».
ARE YOU SERIOUS???
Of course we’re NOT happy. That’s why we have been calling. And I’m not supposed to bring it back. It’s you, frys electronic, come to my house and replace my tv. I purchased that guarantee that you would come to my place and fix it for a reason.

I purchased an MSI Z97 Gaming 5 Motherboard from the Fry’s Electronics in Phoenix Arizona (on Thunderbird Road) on 10÷27÷15 at around noon for the listed price of $ 139.99+tax.
I normally work from home, and because the computer that i normally use was out of commission during this time of upgrade, i had to travel 25 miles on my lunch to purchase this motherboard. Then I had to go back to the physical office to complete my work.
I purchased this motherboard with an Intel i-​5 4690k processor, as I was making a huge upgrade to one of the PC’s in the home. I spent almost $ 300 in this visit on 2 items.
I already have a PC in the home with the same brand motherboard, MSI, and I value the brand immensely. I un-​boxed it and everything came together as expected. I temporarily had to remove a video card from the second PCI Express slot. Upon removal of the video card, the entire plastic part that connects the video card to the motherboard came right off with it. Essentially, after not more than 2 hours of working with this motherboard, it broke. Upon further research, I found that this is actually not uncommon with the MSI Z97 Gaming 5 motherboards, which leads me to believe it is a manufacturer’s defect. As I stated earlier, the other PC in the home also has an MSI motherboard and we have been more than pleased with its performance, however it is a different model than the one purchased.
I would like to add that I have built dozens of computers in my life. I know what I am doing and there is 0% chance that anything was installed incorrectly. I went to bed last night frustrated but put the motherboard back in the box it came out of and had the receipt ready to take it back to the same store where it was purchased.
Once again, I was not able to work from home today as my work from home computer is still out of commission. I went to the office again this morning and once again on my lunch drove 25 miles to Frys Electronics on Thunderbird to exchange this faulty piece of hardware.
When I got there, the first employee offered no assistance and immediately declined to accept the motherboard back without hesitation. Naturally, I escalated and an assistant manager by the name of Thomas Strickland came next. Thomas advised me that he had never seen this before (and neither had I, hence the return of the product). I advised him that it was likely a manufacturer’s defect and again asked to return the motherboard (by the way, I would like to mention that I was not looking for a refund; I was looking to exchange it for the same motherboard or similar.) Thomas said no, that due to the damage that it would not be acceptable for return. I iterated that due to the damage is why I was returning it. Thomas continued to repeat himself no matter what I said, over and over like a literal parrot. Finally, he accused me of installing the video card improperly and then actually WALKED AWAY from me, the customer, after saying «dont insult my intelligence».
At this point the store manager came out next. The store manager was Dylan Dalzell and after hearing the story from Thomas, told me that he would also not accept the defefctive motherboard back and exchange it. I explained to him that he had it for less than a few hours, that nothing I did on my end caused this damage, and that it was a manufacturers defect at no fault of the customer (me). Dylan stated that even though he COULD authorize the return, that he would NOT.
After getting nowhere with them, I drove the 25 miles back to work with the broken motherboard and that’s where we are now.
I am a consumer. who without consumers, Frys Electronic’s would not exist. I am a computer enthusiast who lacks the patience of waiting for things to be delivered so Fry’s is my go-​to place for electronics. In the last year, I have spent HUNDREDS, if not THOUSANDS of my hard earned dollars at Fry’s and this is the experience we get over a $ 139 motherboard that was defective.
Guess what Frys? you lost ANOTHER customer

Frys Electronics on Thunderbird Rd in Phoenix is the BIGGEST RIPOFF company in America
Mgmt there has no customer experience what so ever and there BAIT & SWITCH pricing is ridiculous as they never have the product they advertise try to sell you almost the identical product for $ 200 more
I’ve contacted the Attorney Generals office for the State of Arizona showing them false advertising goings on at the store
A friend of mine who works for the Attorney Generals office has proof of there business tactics and will be filing a Class Action Suit against the company for over $ 100 million dollars
Frys Electronics will only steal your money provide you with no customer service and will not honor there advertised prices
This is one store you DONT WANT TO DO BUSINESS with.
Stay away or get ripped off your choice
Jeff
Phoenix AZ

They do not have sales associates here, rather attorneys. There are masters of corporate policy and are extremely learned at manipulating that policy to tell you no. Beware if you have to return something, they will find a way to not accept it. They will investigate the item from top to bottom with a microscope, an effort to say no. This place is a joke, run away, there are many more options now, this is not the late nineties. We can send this corporation under by not shopping there. And their price match policy is also a joke, they have attorneys for that too.

Went to Frys customers service blows some gentleman in the front of store was directing customers out of uniform signaling with his fingers. I bought a laptop that refurbished and had a scratch and one of mouse ports were broken and it had a virus that wouldn’t allow you to view Internet. I returned the laptop got a refund and found better deal at Costco for bran new and cheaper with free 2 year warranty. Fry’s Electronic wanted to charge me $ 200 for warranty. I will never give my business to Fry’s Electronics again. Fry’s needs to learn some customer service skills. Thank you

BEWARE: SITE TO STORE PICKUP
When placing an online order for in-​store pickup you still have to pay at the store.
We thought we paid for the online order, but when arrived at store was told we still had to pay.
Site to Store pick up is more like an order reservation than an actual order.
There is no indication of the «order reservation» during the online ordering process.
I called Fry’s online ordering to confirm this was the case and the sales associate wasn’t just bs.
The rep told me I was the only person to call and complain.
Seems they’d make mention of this during the online purchase process… but they haven’t.
Just BEWARE.
I have no negative review of their product, just the online order process

Well I bought a motherboard from them and it failed to boot. So the next day I went and bought another only to have the same thing happen. Took both motherboards in the NEXT day and they said that I had bent the pins on the processor socket. I told them to check my history at Fry’s as I have build over 25 computers using their parts and had a long history with them. They said they COULDN’T find my account. I said the salesman found it a couple days ago just fine. Them they started arguing with me! Holy Sh&t! Really? They turned rude and said that there was nothing they could do. I actually WALKED OUT because I was getting so pissed that I might hit one of them!!! Thanks Fry’s!
NEWEGG here comes my business!!!

No free WiFi. Walked around for 30 – 45 minutes trying to find what I wanted. Several employees walked by me and offered no help. well they were more interested in what was going on with their cell phones… or they just pretended they didn’t see me trying to get their attention. Horrible. Also note, big sign on the entrance advertises that customers will be unarmed when they come out after possibly purchasing some high end electronics… Tried to speak to a manager to find what I needed… but would rather go just down the street to BestBuy and see if they have what I need and use their free WiFi…

When you are needing a computer part or any electronics their prices are pretty fair. The service in some departments are not like it use to be, which I always look for and for the person to take the time to explain or answer questions in a level which someone can understand is very nice. Not everyone is a computer/​electronic geek.

Don’t come here. The «service» sucks. I’ve been to so many different Fry’s locations between here, California, and Washington and this one by far has the worst customer service. It’s ok for the things you don’t need help with, but if you need help with something like a TV, unless you’re looking at the most expensive TV in the store, no one will approach you and the sales people just stand around their counter talking to each other. This has happened to my husband and I a few times now, and we will definitely not be going back. The only reason we have gone here is because its closer, but honestly I would rather drive all the way to Tempe to go to that one and get better service.
Also, if a sales persons sees something in your cart without a ticket on it with someone’s claim to your sale, they will try to convince you to let them write up a ticket for it even if they didn’t help you so they can get the commission. Ridiculous.

I’ve been shopping at this Fry’s location since they first opened about 10 years ago. Good deals, good return policy, and internet price matching make this my go-​to place when it comes to electronics. They have a great selection of electronic components and consumer goods and a pretty decent BluRay/​DVD/​CD section (at a time when most brick and mortar retailers have surrendered to Amazon).
TIP: Take advantage of their internet price matching, but know the details. Whenever I buy any big ticket items, I always search for the same item on my phone. More often than not, I can find it somewhere cheaper — sometimes considerably cheaper. If you do this, you’ll have to track down one of the Fry’s employees who will try to verify your find. This can take a long time. A very long time. They only match major online retailers — so even though it’s on Amazon, if it’s sold by one of Amazon’s resellers, then it doesn’t count. If you can find it from another store (like Walmart), then they will check to see if the local store has it in stock. Otherwise, they will charge you for the shipping. Yes, it can be a pain, but if it can save you a bunch of cash, it’s worth it — and it’s better than waiting a week for Amazon to ship it to you.
The only real downside of shopping at Fry’s is the almost universal apathy of their sales associates. Wow. Thee simply don’t care. At all. I’ve been in situations where there are two or three associates talking to each other, almost actively trying to avoid having to deal with people. Also, unless you happen to get one of their experts, they are not the most knowledgable when it comes to electronics. But that’s okay — that’s what your smartphone is for!
They also have a pretty easy return policy. Oh and the store theme is… interesting.
Last tip — the café in the middle is not a half bad place to grab a sandwich while you’re shopping!

Luis A Grattan, slick with his hands. Went for a purchase at register 30 today and my card disappeared into his back pocket for a few seconds.
There are card scanners that can fit in back pockets.
I’ve shopped here since 1998, and I hope this is the first, and last, problem I have here.

Frys is Frys — love the prices. Whenever were in an area that has a Frys Electronic that we haven’t been to, we ALWAYS stop. The only changing thing about them is the theme. Phoenix has an Aztec theme. :)
I love Frys but I gave this store 3 stars because 4 networking sales reps (including a mgr) had no idea where to find punch down tools! How do you knot know where punch down tools are in your dept?
Other than that they’re great! Prices are low, n they have great sales on blu ray! Despicable me 2 on blu ray is only $ 12!